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  1. #1
    New Lounger
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    Computer dropped now no desktop after starting up

    Good morning,
    I am trying to fix my daughters computer. She dropped it and now when I turn it on I can only get the wallpaper and the mouse arrow. I have tried Ctrl+Alt+Del and nothing happens. I have tried f8 on startup and all the options have the same results. Just the wallpaper screen.
    This is an error I get <<File: \boot\memtest.exe>> <<Status: 0sc000000F>> <<Info: The selected entry could not be loaded because the application is missing or corrupt>>

    Is there any hope for this computer?

    Someone out there has to be able to help me....

    Hope to hear something soon.
    Thanks Kimo D

  2. #2
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    It seems the hardware was affected by the impact. The first thing that the message error suggests is that there may be an error with the file system (although it may also be possible that there are hardware devices malfunctioning. I would try a disk check, by opening an elevated command prompt (a command window) and running chkdsk /R
    Rui
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  3. #3
    New Lounger
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    How would I go about opening an elevated command prompt (a command window)? The only place I can type anything in is when I press f9 after start and go to the memory tab.

  4. #4
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    So you can't type after Windows boots? If you can't, can you press F8 and boot Windows into safe mode, command prompt?
    Rui
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  5. #5
    Super Moderator CLiNT's Avatar
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    Was the computer tipped over/dropped while it was on?

    If you are unable to use the check disk command within Windows itself use a boot disk.

    Open up the case with the computer unplugged and off. Take electrostatic precautions.

    1 Check to ensure that all memory modules are not loose and that the DIMM slot plastics are not broken.
    2 Check to ensure that the processor's heatsink and fan are not loose and that the power cable for the fan is connected.
    3 Check to ensure that all data and power cables on the motherboard and it's respective devices are not loose.
    This includes all HDDs, PSU, and motherboard cables.

    If you are not technically inclined or are afraid to do more damage, then take it to a computer repair specialist in your area.
    I would try Rui's suggestion of a chkdsk /R, but do so from a bootable disk.
    Last edited by CLiNT; 2013-11-16 at 19:24.
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  6. #6
    New Lounger
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    Yes it was dropped while it was on. Landed on its side front left corner. Broke the head set that was attached. I did get the headset out.
    There is no way to type anything at any time. Basically will lock up once it gets to the windows screen. But no desktop just the arrow.
    The arrow does move around the screen.
    I will take the case apart and get back to you soon.
    Thanks Kimo D

  7. #7
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    If the OS version supports it, you could try remote desktoping into the damaged computer.
    Rui
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  8. #8
    Plutonium Lounger Medico's Avatar
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    This might seem simplistic, but is this a desktop PC? Did you open the PC to ensure everything is seated properly. I would reseat everything, then try again. When something like this is dropped, many things might loose their connection.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


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