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  1. #1
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    Windows 8.1 Errors after upgrade -

    I have a HP ENVY dv7t-7200 CTO Quad Edition Notebook PC
    Product Number: B6B75AV
    Originally Windows 8 Pro with Media Center 64-bit

    Upgraded to WIndows 8.1 via the store
    All appeared OK
    HP Support Assistant pushed out 2.1.0.1002Ap4 contained in SP58398 which updated Intel Rapid Start Technology Driver.

    A) After boot, I now get a desktop message "Your System Does Not Appear to Have Intel Rapid Start Technology enabled."

    B) If I start up the Intel Control Center, I get a message "There are currently no registered application available"

    C) If I start the Intel Rapid Start Technology Manager, also get "Your System Does Not Appear to Have Intel Rapid Start Technology enabled."

    D) Also, If I attempt to use an application to read S.M.A.R.T data, that also fails

    E) However, I do get the following info from PassMark DiskInfo:
    SysInfo DLL Version: SysInfo v1.0 Build: 1041
    Time of export: 16:18:18 18-Nov-2013

    Device information:
    Device ID: 0
    Interface: RAID
    Device Capacity: 715402 MB
    Serial Number: W200NEPS
    Model Number: ST750LX003-1AC154
    Firmware Revision: HPM1
    Partitions:
    N/A

    ATA information:

    Disk geometry:
    Cylinders: 0
    Tracks/Cylinder: 0
    Sectors/Track: 0
    Bytes/Sector: 0
    Total disk sectors: 1465149168
    Logical sector size: 512
    Physical sector size: 4096
    Media rotation rate: 7200 RPM
    Buffer size: 0 KB
    ECC size: 4 Bytes

    Standards compliance:
    ATA8-ACS Supported: Yes
    ATA/ATAPI-7 Supported: Yes
    ATA/ATAPI-6 Supported: Yes
    ATA/ATAPI-5 Supported: Yes
    ATA/ATAPI-4 Supported: Yes
    Serial/Parallel: Serial
    SATA 3.0 Compilance: No
    SATA 2.6 Compilance: Yes
    SATA 2.5 Compilance: Yes
    SATA II: Ext Compilance: Yes
    SATA 1.0a Compilance: Yes
    ATA8-AST Compilance: Yes
    World Wide ID: 5000C5005DF1063B

    Feature support:
    SMART supported: Yes
    SMART enabled: Yes
    SMART self-test supported: Yes
    SMART error log supported: Yes
    LBA supported: Yes
    IORDY supported: Yes
    CFast supported: No
    DMA supported: Yes
    Maximum Multiword DMA mode supported: 2
    Multiword DMA selected: None
    Maximum UltraDMA mode supported: 5
    UltraDMA selected: 5
    Maximum PIO mode supported: 4
    SATA Compliance: Yes
    NCQ priority information supported: No
    Unload while NCQ commands are outstanding supported: Yes
    Phy Event Counters supported: Yes
    Receipt of power management requests supported: No
    NCQ feature set supported: Yes
    SATA Gen2 Signaling Speed (3.0Gb/s) supported: Yes
    SATA Gen1 Signaling Speed (1.5Gb/s) supported: Yes
    Software Settings Preservation: Supported, Enabled
    In-order data delivery: Not supported
    Initiating power management: Supported, Enabled
    DMA Setup auto-activation: Not supported
    Non-zero buffer offsets: Not supported
    Trusted Computing supported: No
    Host Protected Area (HPA) supported: No
    Read look-ahead supported: Yes
    Read look-ahead enabled: Yes
    Write cache supported: Yes
    Write cache enabled: Yes
    Power management supported: Yes
    Security mode supported: Yes
    Security mode enabled: No
    Device Configuration Overlay (DCO) supported: Yes
    48bit Addressing supported: Yes
    Auto Acoustic Managment (AAM) supported: No
    Power-up in Standby (PUIS) supported: No
    Advanced Power Management (APM) supported: Yes
    Advanced Power Management (APM) enabled: Yes
    Current APM level: Minimum power consumption without Standby
    CompactFlash Association (CFA) supported: No
    General Purpose Logging (GPL) supported: Yes
    Streaming supported: No
    Media card pass through supported: No
    Extended power conditions supported: No
    Extended status reporting supported: No
    Write-read-verify supported: No
    Free-fall control supported: No
    TRIM command supported: No
    SCT command transport supported: Yes
    NV Cache enabled: No
    NV Cache Power Management supported: No

    SMART ATTRIBUTES:
    ID Description Status Value Worst Threshold Raw Value TEC
    ---------------------------------------------------------------------------------------------------------------------------------------------

    Any ideas?

    Any suggestions?

    I was tempted to back out the Intel Rapid Start Technology update, but did not know what I would be left with!!

    TIA

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  3. #2
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    Have you checked to see if the Intel Rapid Start Technology service is running?

    Joe

  4. #3
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    I am considering updating to 8.1 but I have been doing a lot of research on my system first.
    One thing I found is this "Every system no matter who makes it requires all new drivers after this upgrade", I have a Toshiba Satellite P75 and they have something like 3 pages of driver updates to be completed after you install 8.1
    If you go to the HP Driver Update page I would say you will find an entire stack of new drivers for the new system.
    8.1 covers some pretty large turf with the update and those drivers can range from no longer being online to no longer being able to print even if your system was 100% perfect before. With 8.1 you now have a NEW SYSTEM, it covers enough areas to warrant all new drivers.

    Now specific to the Intel Rapid Start issue: Yes that is one that my Toshiba listed as one driver which requires an update so I would say HP requires the same thing.
    Here is a Test Page for HP: http://www8.hp.com/us/en/ad/windows-8/upgrade.html
    IT will scan your system from HP and tell you more it also has more data on the 8.1 update
    This one is the page for Intel HP Rapid Start Technology Driver download: http://h10025.www1.hp.com/ewfrf/wc/s...em=ob-123967-1
    Hope this helps - Good Luck



    Quote Originally Posted by xzr1tv View Post
    I have a HP ENVY dv7t-7200 CTO Quad Edition Notebook PC
    Product Number: B6B75AV
    Originally Windows 8 Pro with Media Center 64-bit

    Upgraded to WIndows 8.1 via the store
    All appeared OK
    HP Support Assistant pushed out 2.1.0.1002Ap4 contained in SP58398 which updated Intel Rapid Start Technology Driver.

    A) After boot, I now get a desktop message "Your System Does Not Appear to Have Intel Rapid Start Technology enabled."

    B) If I start up the Intel Control Center, I get a message "There are currently no registered application available"

    C) If I start the Intel Rapid Start Technology Manager, also get "Your System Does Not Appear to Have Intel Rapid Start Technology enabled."

    D) Also, If I attempt to use an application to read S.M.A.R.T data, that also fails

    E) However, I do get the following info from PassMark DiskInfo:
    SysInfo DLL Version: SysInfo v1.0 Build: 1041
    Time of export: 16:18:18 18-Nov-2013

    Device information:
    Device ID: 0
    Interface: RAID
    Device Capacity: 715402 MB
    Serial Number: W200NEPS
    Model Number: ST750LX003-1AC154
    Firmware Revision: HPM1
    Partitions:
    N/A

    ATA information:

    Disk geometry:
    Cylinders: 0
    Tracks/Cylinder: 0
    Sectors/Track: 0
    Bytes/Sector: 0
    Total disk sectors: 1465149168
    Logical sector size: 512
    Physical sector size: 4096
    Media rotation rate: 7200 RPM
    Buffer size: 0 KB
    ECC size: 4 Bytes

    Standards compliance:
    ATA8-ACS Supported: Yes
    ATA/ATAPI-7 Supported: Yes
    ATA/ATAPI-6 Supported: Yes
    ATA/ATAPI-5 Supported: Yes
    ATA/ATAPI-4 Supported: Yes
    Serial/Parallel: Serial
    SATA 3.0 Compilance: No
    SATA 2.6 Compilance: Yes
    SATA 2.5 Compilance: Yes
    SATA II: Ext Compilance: Yes
    SATA 1.0a Compilance: Yes
    ATA8-AST Compilance: Yes
    World Wide ID: 5000C5005DF1063B

    Feature support:
    SMART supported: Yes
    SMART enabled: Yes
    SMART self-test supported: Yes
    SMART error log supported: Yes
    LBA supported: Yes
    IORDY supported: Yes
    CFast supported: No
    DMA supported: Yes
    Maximum Multiword DMA mode supported: 2
    Multiword DMA selected: None
    Maximum UltraDMA mode supported: 5
    UltraDMA selected: 5
    Maximum PIO mode supported: 4
    SATA Compliance: Yes
    NCQ priority information supported: No
    Unload while NCQ commands are outstanding supported: Yes
    Phy Event Counters supported: Yes
    Receipt of power management requests supported: No
    NCQ feature set supported: Yes
    SATA Gen2 Signaling Speed (3.0Gb/s) supported: Yes
    SATA Gen1 Signaling Speed (1.5Gb/s) supported: Yes
    Software Settings Preservation: Supported, Enabled
    In-order data delivery: Not supported
    Initiating power management: Supported, Enabled
    DMA Setup auto-activation: Not supported
    Non-zero buffer offsets: Not supported
    Trusted Computing supported: No
    Host Protected Area (HPA) supported: No
    Read look-ahead supported: Yes
    Read look-ahead enabled: Yes
    Write cache supported: Yes
    Write cache enabled: Yes
    Power management supported: Yes
    Security mode supported: Yes
    Security mode enabled: No
    Device Configuration Overlay (DCO) supported: Yes
    48bit Addressing supported: Yes
    Auto Acoustic Managment (AAM) supported: No
    Power-up in Standby (PUIS) supported: No
    Advanced Power Management (APM) supported: Yes
    Advanced Power Management (APM) enabled: Yes
    Current APM level: Minimum power consumption without Standby
    CompactFlash Association (CFA) supported: No
    General Purpose Logging (GPL) supported: Yes
    Streaming supported: No
    Media card pass through supported: No
    Extended power conditions supported: No
    Extended status reporting supported: No
    Write-read-verify supported: No
    Free-fall control supported: No
    TRIM command supported: No
    SCT command transport supported: Yes
    NV Cache enabled: No
    NV Cache Power Management supported: No

    SMART ATTRIBUTES:
    ID Description Status Value Worst Threshold Raw Value TEC
    ---------------------------------------------------------------------------------------------------------------------------------------------

    Any ideas?

    Any suggestions?

    I was tempted to back out the Intel Rapid Start Technology update, but did not know what I would be left with!!

    TIA

  5. #4
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    Quote Originally Posted by Stonington View Post
    I am considering updating to 8.1 but I have been doing a lot of research on my system first.
    One thing I found is this "Every system no matter who makes it requires all new drivers after this upgrade",
    "Every" and "all" are exaggerations. I didn't require any new drivers for Windows 8.1.

    Bruce

  6. #5
    Plutonium Lounger Medico's Avatar
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    My 2 Sony Vaio (5 to 7 years old) conventional laptops did NOT require any new drivers. Win 8.1 does contain a slew of drivers (Win 8 did as well) for mamy devices. However, every system is different so YMMV.

    My sister has an Asus laptop that did not require new drivers. Your statement seems very exaggerated.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


    Sony Vaio Laptop, 2.53 GHz Duo Core Intel CPU, 8 GB RAM, 320 GB HD
    Win 8 Pro (64 Bit), IE 10 (64 Bit)


    Complete PC Specs: By Speccy

  7. #6
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    You guys are right, it is over stated, I should have said applicable to "NEWER" computers, many new problems apply only to newer machines, none of my older units would suffer from what my new Satellite does but that is because it has tons of new features and variables to cover. This person said it was an HP Envy - Quad which is one hell of a nice machine and newer too. BTW: http://h10025.ww1.hp.com/ewfrf/wc/so...roduct=5328068 this is the direct link to the HP Envy Driver Update page. It has a slew of updates specific to 8 and 8.1 which no older would need. I've been into computing since the days before Commodore 64 & the Vic 20 and haven't looked back, things change even faster now - daily in fact, a computer that is only 3 years old is now pretty much out dated. Oh it will do the job okay but it won't have the sophistication of todays machines. Today, as in the case of the this persons Super Duper HP Envy I still say the place to start is the drivers, after that go to internal settings. There are probably 30 items related to why it would do this but my money says to start with a driver check, it's free - it's easy. it's fast and it's common and it is the most likely candidate from the sounds of it. I didn't mean to ruffle anyone's feathers but as I see it this is the way to handle it.. At 5 to 7 years old (and I have another oldie too) I would never think of drivers...., it can't see those things because they aren't loaded. Have you heard of the BLACK SCREEN of DEATH after the Windows 8.1 update? Not the BLUE screen, the BLACK screen, it shuts you down after the update but only on certain machines, newer ones. It even limits access to Safe Mode. People have found it to be DRIVER related also depending on the machines. Can't compare the old machines to this new one listed, that is another reason I said drivers. Again - after that - internal settings.
    Recently I had a huge problem with LIMITED CONNECTIVITY and everyone told me it was related to my router, they all said - dump your old router, get a new one, oh it's junk, but a new $100 router and that will work fine..., others told me it's in the computer antenna, they said it's broken inside..., well come to find out it was 100% Driver related, even after installing new drivers TWICE they still had it wrong and I had to install them a 3rd time - now it has not problems whatsoever. Today - not yesterday - things change so dam fast it makes your head spin and drivers change (per machine) just about that fast. My new computer (Toshiba Satellite P75-7200) is a laptop designed to be a desktop replacement and it is really wonderful but it is also full of tweaks and pokes that I never thought would be required. In my next posts - if there is one - I'll be more considerate of the sensitivity of people stomping on verbiage Vs. the issues. Sorry folks but this person has a newer top of the line 5 Star computer and I thought I would help, as apposed to generic comparisons to older models. I own and run 5 different computers, in all age ranges and build styles and I still say start with the driver - then internal setting. Yup, after that they should sit back and wish they had an older machine I guess, or maybe just junk it.......... Geez. Really cut a guy some slack will ya?
    Also I think Joe is right, need to check to see if it's running, but is should be as a default setting. It could be as simple as it isn't turned on.

  8. #7
    Silver Lounger mrjimphelps's Avatar
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    I updated Windows from 8 to 8.1. The only thing I had to reinstall was StartIsBack -- I had to install the Win 8.1 version.

    I don't have that much connected to my computer, mainly just a Canon printer/scanner/copier, but everything is working in 8.1. (Actually, I haven't tried to scan anything yet.)

  9. #8
    Lounger acbeaton's Avatar
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    Oh, there are problems with 8.1. Key software I have which works under 8.0 doesn't work under 8.1. The tech. support people admitted they haven't fully tested their stuff under 8.1. I also had various communication problems with my AIO printer, lost the Scan function altogether, among other things. (mrjimphelps please note). Manufacturer's tech. support could not help, but I eventually found a belatedly released driver update which solved all the problems. Both problems caused many days of frustration and one is still not solved.

  10. #9
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    Wow, thanks for telling me this. As I mentioned I an considering the upgrade but seeing how you encountered this, along with others (many others) I have read, I will wait a while longer until they figure out more of the bugs. It is really irritating when you have to spend so long on a problem that should not be there in the first place.
    Interesting how they send it out to the public with such little testing...., it's as if we are the testing model for them and they are willing to force the public into doing there jobs for them. I'm sure they cruise the blogs and sites to see who encountered which problems and then look at those issues. SO much for BETA testing. Again thank you.

  11. #10
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    Quote Originally Posted by acbeaton View Post
    Oh, there are problems with 8.1. Key software I have which works under 8.0 doesn't work under 8.1. The tech. support people admitted they haven't fully tested their stuff under 8.1. I also had various communication problems with my AIO printer, lost the Scan function altogether, among other things. (mrjimphelps please note). Manufacturer's tech. support could not help, but I eventually found a belatedly released driver update which solved all the problems. Both problems caused many days of frustration and one is still not solved.
    Driver problems can always occur with any Windows upgrade. Probably it was a bit unexpected this time, since Windows 8.1 probably was not seen as full blown new version that would bring these types of issues.

    When there are apps or hardware that we really cannot do without, the best thing is to avoid upgrade until there is some assurance those apps or hardware are supported by the new OS. An alternative, which some of members here use, is to always image before any relevant upgrade. If anything goes wrong, one can always restore the image and avoid using an OS that does not work as we expect it to.
    Rui
    -------
    R4

  12. #11
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    Yes - yes, thank you. This upgrade did not show any large number of improvements to make me rush into it but when I do decide I will Image first - Thanks!

  13. #12
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    Quote Originally Posted by Stonington View Post
    Yes - yes, thank you. This upgrade did not show any large number of improvements to make me rush into it but when I do decide I will Image first - Thanks!
    You're welcome .
    Rui
    -------
    R4

  14. #13
    Bronze Lounger DrWho's Avatar
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    Quote Originally Posted by Stonington View Post
    Yes - yes, thank you. This upgrade did not show any large number of improvements to make me rush into it but when I do decide I will Image first - Thanks!
    Image first! That's the most sensible thing I've read all day!
    Thank you, that restores my faith in humanity.

    We've been shouting that from the rooftops ever since the first Windows 8.0 Beta test version was released. Even MS said essentially the same thing.

    But sure enough, day after day, people would come on the Windows 8 forum, practically in tears, wanting to know how to get their working OS back after a failed upgrade to 8.0. Now we're seeing exactly the same thing with 8.1. Will it never cease???
    It's not an update to 8.0...... 8.1 is a NEW OS, so treat it as such. It has a whole new set of requirements and settings.

    For ages, I've had the very answer in my signature line, which nobody ever reads or heeds.
    Backup! Backup! Backup!

    Actually the safest and simplest way to try out a new OS, is to just install it on a clean, fresh hard drive, and don't muck about with your old OS at all.
    Keep it separate and keep it safe.
    There, that makes about the 3,439th time I've said that. But who really listens?

    Experience is truly the best teacher.

    Backup! Backup! Backup! GHOST Rocks!

  15. #14
    Lounger acbeaton's Avatar
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    Quote Originally Posted by ruirib View Post
    Driver problems can always occur with any Windows upgrade. Probably it was a bit unexpected this time, since Windows 8.1 probably was not seen as full blown new version that would bring these types of issues.

    When there are apps or hardware that we really cannot do without, the best thing is to avoid upgrade until there is some assurance those apps or hardware are supported by the new OS. An alternative, which some of members here use, is to always image before any relevant upgrade. If anything goes wrong, one can always restore the image and avoid using an OS that does not work as we expect it to.
    That makes good sense ruirib and goes without saying in my case. I haven't worked with computers for over 50 years without learning the lesson that backing up is 'page 1, axiom 1' in anyone's computer manual. I have a copy of my Windows 8 system on a backup HDD if I really need it and more than one printer, but Stonington was asking whether he should upgrade to 8.1 and he was being told that others had upgraded without problems. I was just adding a note of caution and he has accepted the message not to upgrade without imaging first.

    A good thread. But, Stonington, how will you know when to upgrade?
    Last edited by acbeaton; 2013-12-08 at 18:06. Reason: Changing Smiley. :)

  16. #15
    Lounger acbeaton's Avatar
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    Hi, Stonington et al,

    Why Are Windows 8 Users Avoiding an Upgrade to 8.1?

    According to this article, 70% of Windows 8 users haven't upgraded to Windows 8.1.

    http://techtalk.pcpitstop.com/2013/1...r-8.1upgrades=

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