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  1. #1
    2 Star Lounger
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    Dec 2009
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    The Ultimate Troubleshooter

    Does anyone know what has happened to Answersthat work? I have been using TUT for many years and last month when I came to update , received the message that my subscription had expired and suggested I click on [Renew]. However, repeated attempts to do so produced no result. Subsequently I have sent repeated e-mails to Support and Sales asking for help but have received no response.

    I would be lost without the help I have received from this utility over the years.

  2. #2
    Plutonium Lounger Medico's Avatar
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    Dec 2009
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    USA
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    The web site seems to open properly. Since I do not use this paid app, I do not wish to try to download it.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


    Sony Vaio Laptop, 2.53 GHz Duo Core Intel CPU, 8 GB RAM, 320 GB HD
    Win 8 Pro (64 Bit), IE 10 (64 Bit)


    Complete PC Specs: By Speccy

  3. #3
    Star Lounger
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    Dec 2009
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    Hello Ken, I also have used it for many years but I fear it is dying. I tried to pay my yearly subscription last week but the dialogue box that opened said it couldn't connect. This week it does connect but I am reluctant to pay a yearly subscription for a programme that is on life support. Peter

  4. #4
    Administrator
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    There is a database update from September, so maybe it's not dead yet, although getting no response from support does not bode well. Connection issues may happen any time, even with big players, so I wouldn't count that as indication of anything going bad.
    Rui
    -------
    R4

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