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  1. #1
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    System Health Report U/S (report generation tool times out)

    I wish to discover why a Dell Q17R (N7110) laptop has become unacceptably slow - in spite of disabling several start-up items & Windows Aero scheme - but the Win 7 System Health Report persistently fails with this error:

    An error occured while attempting to generate the report.
    The wait for the report generation tool to finish has timed out.


    Running SFC /Scannow from the command prompt produced no errors, and running perfmon /report produces the above error message. However, there appear to be sets of .XML files in respective folders for C:\PerfLogs which tally with the various System Health Report requests.

    If anyone has met the same problem and successfully returned the System Health Report function to normal (unless broken is normal), then I'd be grateful to know more. TIA.

    Dave.

  2. #2
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    Rui
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  3. #3
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    Many thanks - some of the instructions in the cited thread seem to have been superseded, e.g.:

    "While inside the Reliability and Performance Monitor:
    1. Expand the ‘Data Collection Sets’ folder;
    2. Right click on ‘User Defined’; etc., etc. "

    This isn't possible in my case, but Data Collection Sets can be accessed via Control Panel | Performance Information and Tools | Open Performance Monitor

    Unfortunately the resulting report format is markedly less useful than the 'System Diagnostics Report' produced when the System Health Report works correctly, which produces Warnings with 'Error & Symptom' details.

    However, a 'Performance Information and Tools' message says 'These drivers are causing Windows to resume slowly': re Intel Graphics Kernel Mode Driver (igdkmd64.sys) and "If you no longer use the device, consider uninstalling it" ... the answer to which is unknown !

    Dave.

  4. #4
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    Regarding the Intel driver, you can always check if there is an updated driver for your hardware: https://downloadcenter.intel.com/default.aspx
    Rui
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  5. The Following User Says Thank You to ruirib For This Useful Post:

    purdyd (2013-11-30)

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