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  1. #1
    New Lounger
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    Windows explorer has stopped working - need help please

    After just recently up-grading my new computer nearly ever time it starts up I get this message "Windows Explorer Has Stopped Working - Restart the Program" When I click OK it starts up no problems?

    The error message being displayed is Problem event: BEX; App name: Explorer.exe; Fault Module: MSCTF.dll; Fault Module Version: 6.1.7600.16385.

    I am running Windows-7 32 bit Ultimate on a Pentium-4. 3.8 GHz Processor, 2GB DDR Ram, Samsung 250GB SSD Hard Drive.

    Can some one please help me with this annoying problem

  2. #2
    Super Moderator jwitalka's Avatar
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    See if this helps:
    http://support.microsoft.com/kb/2694911

    Jerry

  3. #3
    New Lounger
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    Thanks for the link Jerry...updated video drivers and run sfc , seems to have fixed the problem.

    Keith.

  4. #4
    Super Moderator jwitalka's Avatar
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    Glad to be of assistance.

    Jerry

  5. #5
    New Lounger
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    Hi Jerry,

    what would cause this problem to reoccur...it was fixed for a while but is has started again?

    Keith.

  6. #6
    Super Moderator jwitalka's Avatar
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    Not sure. If it happens on startup, Run msconfig, click on the startup tab and uncheck everything. If the problem goes away, use a process of elimination to determine the culprit.

    Also, it wouldn't hurt to download and run Malwarebytes www.malwarebytes.org

    Jerry

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