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  1. #1
    New Lounger
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    Exclamation User account control password win 8.1

    Ever since i have upgraded to windows 8.1, i have a user account control window pop up, whenever i want to install software,download or up date a program it says to continue type an administrator password then it has underneath that asp.net machine account with a bar to type a password then another area that has QBdata service user 19 with a bar underneath that to type a password then click yes or no, i have put in every password i can think of and nothing works, i have Googled the problem with no help at all, i have tried removing the account in safe mode says i don't admin permission even though i am logged in as a admin. i have tried every solution Microsoft said nothing works. i hope someone can offer a solution thanks in advance.

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    4 Star Lounger
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  3. #3
    Administrator
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    I have never heard of any similar situation,something must be very wrong with your system. Have you tried to open an elevated command prompt and run sfc /scannow?
    Rui
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  4. #4
    New Lounger
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    Yes i have tried that link and because i don't have the password for the asp.net i cant do what it says.

  5. #5
    New Lounger
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    I cant run the sfc/scannow as i get the message you must be an administrator running a console session in order to use the sfc utility, if i can get the password for the asp.net then i can log in as administrator.

  6. #6
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    If you type cmd in the search box immediately above the Windows Start button you can then right click the cmd option that shows up and choose Run As Administrator. You should then be able to run the sfc command.
    Rui
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  7. #7
    New Lounger
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    i can't choose the run as administrator option for the command prompt as i get the user account control window pop up for the password i have ran a malware scan comes back clean, this is the similar user account i get except mine is for asp.net and qbdata service user19
    uac-credentials-prompt-8.gif

  8. #8
    Plutonium Lounger Medico's Avatar
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    I would go into the Advanced Startup Options then use the Startup Settings. From here you can launch Safe Mode, or Safe mode with Command Prompt, or Launch Recovery Settings.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


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  9. #9
    New Lounger
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    even in safe mode, or safe mode command prompt, i get prompted for the uca password

  10. #10
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    The dialog you posted before offers the option to use a different account. Have you tried that?
    Rui
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  11. #11
    New Lounger
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    That dialog is just an example its not whats on my computer i cant even take a screen shot of it from my computer, mine gives two options asp.net and qbdataserviceuser19 which is quickbooks and the password for that doesn't work either.

  12. #12
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    This seems to happen sometimes and not just in Windows 8: http://answers.microsoft.com/en-us/w...2014b47?page=1

    The thread suggests your normal admin password may work, but it seems you have tried it? If you have, I would suggest trying a windows refresh or reset. Some responders on the thread suggest that only a windows reinstallation solves it.

    I suppose you can't turn off the UAC without inserting an admin password, either?
    Rui
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  13. #13
    Plutonium Lounger Medico's Avatar
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    You seem to have been trying to fix this since 12/27. I suggest that a reinstallation, even from scratch, could have been accomplished in one day.

    Save all your data to an external source, either external media or a separate partition.

    Make a list of all your installed apps.

    Reinstall Windows using Reset.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


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  14. #14
    New Lounger
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    That was my next option i was just seeing if anyone had a resolution before i did a re-installation. Thanks for your help.

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