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  1. #1
    New Lounger
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    Unhappy New Dell XPS27 touch screen failure

    I have recently bought an XPS27 from the Microsoft Store. It is a Dell all in one and it worked great after I received it (running windows 8.0). After a couple of days and some windows updates the touch screen stopped working. I followed some of the blogs and found one that said update to windows 8.1 and it will fix the problem. I did the update and sure enough it began working again. However after a week and some more updates (I now have shut off the updates based on the Windows 8.1 for dummies advice) it has stopped again. Anyone experience the same thing or have an opinion on whether it is Windows of Dell? I would appreciate any help
    Thanks

  2. #2
    Super Moderator jwitalka's Avatar
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    If its still under warranty, call Dell support.

    Jerry

  3. #3
    New Lounger
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    I had the same problems with HP and DELL touch screens. After a windows update, that appeared 1/1/2014, the HP screen started working.
    I have reinstalled the DELL drivers and rechecked the system. Still no joy. I will wait a day or two and see if a similar update appears for my DELL. I am running Win 8.1 on both systems.

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