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  1. #1
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    Unable to switch from Windows Update to Microsoft Update

    On a new Windows 7 Pro 64 bit computer I am unable to access Microsoft updates. Windows update works fine, but when I click the link to get updates for other Microsoft Products it will only take me to the screen that tells me to use the start menu to check for updates. I have also tried other links to Microsoft Update from other Microsoft webpages and end up with the same result.

    The Microsoft Update checkbox is also missing from the 'Change Settings' page in Windows Update.

    I have Office 2013 Standard installed and activated, and from previous installation experience know that I should be able to access numerous updates through this method.

    To verify that I am able to install updates for Office I manually downloaded and installed one Office 2013 update through the Microsoft download site.

    How do I get this machine to switch to Microsoft Update?

  2. #2
    Administrator jwitalka's Avatar
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    Try to update Windows Update agent as documented here:
    http://support.microsoft.com/kb/949104

    2.Restart the Windows Update service. To do this, follow these steps:
    a.Press the Windows logo Key+R to open the Run box.
    b.Type services.msc in the Run box, and then press Enter.
    c.Right-click Windows Update in the Services management console, and then click Stop.
    d.After Windows Update stops, right-click Windows Update, and then click Start.

    3.Wait for Windows Update to start, and then verify that the Windows Update Agent is updated. For more information about how to check which version of the Windows Update Agent is installed, go to the "How to check which version of the Windows Update Agent is installed" section in this Microsoft Knowledge Base (KB) article.

    How to check which version of the Windows Update Agent is installed

    1.Open the %systemroot%\system32 folder. %systemroot% is the folder in which Windows is installed. For example, the %systemroot% folder is C:\Windows.
    2.Right-click Wuaueng.dll, and then click Properties.
    3.Click the Details tab, and then locate the file version number.
    Note The latest version of the Windows Update Agent for Windows 8.1 is 7.9.9600.16422. The latest version of the Windows Update Agent for Windows 8 is 7.8.9200.16693. The latest version of the Windows Update Agent for Windows 7, Windows Vista, and Windows XP is 7.6.7600.256.

    Jerry

  3. #3
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    I already have the latest version of Windows Update Agent, so this isn't my solution, but it is good documentation for updating Windows Update Agent.

  4. #4
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    Rui
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    R4

  5. #5
    New Lounger
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    No go. Everything there loops me back to the same useless "Use the Start Menu to check for updates" webpage.

  6. #6
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  7. The Following User Says Thank You to JoeP517 For This Useful Post:

    The Shack (2014-01-03)

  8. #7
    New Lounger
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    Yes!! The suggestion to install Silverlight and have the box checked at the end of the install process to "Update Silverlight and other Microsoft products" that is suggested in the link 'I cannot enable Microsoft Update in Windows 7' from JoeP517 did the job. Thanks much.

    FYI to anyone else with this issue: I also tried uninstalling and reinstalling Office 2013, but that did not work either.

  9. #8
    Silver Lounger lumpy95's Avatar
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    Quote Originally Posted by The Shack View Post
    On a new Windows 7 Pro 64 bit computer I am unable to access Microsoft updates. Windows update works fine, but when I click the link to get updates for other Microsoft Products it will only take me to the screen that tells me to use the start menu to check for updates. I have also tried other links to Microsoft Update from other Microsoft webpages and end up with the same result.

    The Microsoft Update checkbox is also missing from the 'Change Settings' page in Windows Update.

    I have Office 2013 Standard installed and activated, and from previous installation experience know that I should be able to access numerous updates through this method.

    To verify that I am able to install updates for Office I manually downloaded and installed one Office 2013 update through the Microsoft download site.

    How do I get this machine to switch to Microsoft Update?
    I used to have the same concerns as you since I have Win 7 x64 and Office 2013, but after reading one of Susan Bradley's "Patch Watch" column's I realized that Office 2013 updates on it's own and so there is no need for "Microsoft Updates" anymore ( which covers all MS products ). That's why when you put Microsoft Updates url in, it reverts to windows updates, because Office 2013 has already or will soon, update.
    To see Office updates, just open an office 2013 document and go to "File", "Account" and there will be a page that opens where you can see what updates and the dates they were installed, listed. You can also change the update behavior if you want to.
    Hopefully this clarifies some of your questions.

  10. #9
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    Quote Originally Posted by lumpy95 View Post
    I used to have the same concerns as you since I have Win 7 x64 and Office 2013, but after reading one of Susan Bradley's "Patch Watch" column's I realized that Office 2013 updates on it's own and so there is no need for "Microsoft Updates" anymore ( which covers all MS products ). That's why when you put Microsoft Updates url in, it reverts to windows updates, because Office 2013 has already or will soon, update.
    To see Office updates, just open an office 2013 document and go to "File", "Account" and there will be a page that opens where you can see what updates and the dates they were installed, listed. You can also change the update behavior if you want to.
    Hopefully this clarifies some of your questions.
    Only Office 365 Pro Plus updates on its own using click-to-run technology. The standard DVD or MSI install of Office 2103 uses Microsoft Update.

    Joe

  11. #10
    Silver Lounger lumpy95's Avatar
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    Quote Originally Posted by JoeP517 View Post
    Only Office 365 Pro Plus updates on its own using click-to-run technology. The standard DVD or MSI install of Office 2103 uses Microsoft Update.

    Joe
    Hmmm, interesting. I have Office 2013 Pro Plus on my win 7 64 bit and on my win 7 32 bit I have Office 2003 Pro. When I use Windows Update on the win 7 32 bit, it finds all the office 2003 updates.
    I was unaware that other versions of office 2013 didn't use Click-to-Run. Thanks Joe

  12. #11
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    The "Loop" is caused by need to configure IE compatability mode to reach the needed MS site.

    I know that this is an old thread, but the direct answer is missing.

    Here it is (borrowed from a post on sevenforums.com):

    The unhelpful screen you get that tells you to use the start menu to check for updates is caused by the need to configure IE compatibility mode for microsoft.com in IE 11 to reach the correct page that will enable the "other Microsoft updates" function.

    First click the "more info [for other microsoft products]" link when you open "check for updates" in Windows updates.

    Then add compatibility mode in IE11 for microsoft.com and reboot. Otherwise, the site will just show you a generic "how to open windows update from the start menu" page. It is essential that Windows must be rebooted in order to get IE11 to show what's meant to be shown...

  13. #12
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    Thumbs up

    Thanks a lot cesanne ! First proper answer I read on a forum about this topic in ages !
    To complete, you can add compatibility mode for microsoft.com website from IE menu (Compatibility View Settings)

    Quote Originally Posted by cesanne View Post
    I know that this is an old thread, but the direct answer is missing.

    Here it is (borrowed from a post on sevenforums.com):

    The unhelpful screen you get that tells you to use the start menu to check for updates is caused by the need to configure IE compatibility mode for microsoft.com in IE 11 to reach the correct page that will enable the "other Microsoft updates" function.

    First click the "more info [for other microsoft products]" link when you open "check for updates" in Windows updates.

    Then add compatibility mode in IE11 for microsoft.com and reboot. Otherwise, the site will just show you a generic "how to open windows update from the start menu" page. It is essential that Windows must be rebooted in order to get IE11 to show what's meant to be shown...
    Last edited by djey; 2017-04-26 at 15:41. Reason: added information about Compatibility View on IE

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