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  1. #1
    New Lounger
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    Windows 7 recognizes my Western Digital "passport" except when attempting restore the contents

    I am attemting to restore the information which I backed up from my Windows Xp to my Windows 7 laptop. The Western Digital passport drive which I used as my backup device is recognized and accessible except when I attempt to restore the information on it. My corporate helpdesk technician was mistifed by this issue in Windows 7, and he is very good at what he does.
    Any ideas anyone?
    Last edited by herm888; 2014-01-08 at 11:26.

  2. #2
    Silver Lounger
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    What are you using to restore with? Also, just off the top, this may be a user rights issue and you need to take control first.

  3. #3
    Administrator
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    Do you see the content in Windows Explorer on Windows 7?
    Do you get an error message?
    How did you get the information onto the drive?
    Have you checked the event logs on the Windows 7 PC?

    Joe

  4. #4
    New Lounger
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    Hello Joe:

    I am able to see the contents of the that passport Western Digital dirive.
    I don't receive any error at because the drive is accessible.
    I did a windows backup from my Windows Xp laptop to be restored onto the Windows 7 laptop.
    No I didn't checked the events logs on the Windows 7 laptop.

  5. #5
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    The format of the Windows backup files had changed with each release. An old version is not compatible with a newer version of Windows backup.

    Try using Windows Easy Transfer.

    Joe

  6. #6
    New Lounger
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    Thank you Sir. I will implement this fix.

  7. #7
    Super Moderator jwitalka's Avatar
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    Apparently you can use Windows NT backup restore in Windows 7 to read the XP backup file:
    http://www.pcworld.com/article/20954...Windows_7.html

    Jerry

  8. #8
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    @Jerry,

    Nice find.

    Joe

  9. #9
    WS Lounge VIP mrjimphelps's Avatar
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    You may be able simply to copy the information from the external drive to the internal drive, without having to use the backup software to do it.

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