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Thread: Continual BSODs

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    Continual BSODs

    Hi,

    On a Dell Inspiron 600m Laptop I am continually getting BSODs. Typically the BSOD flashes on the screen then reboots.

    In SAFE MODE using an utility called BlueScreenView
    I was able to extract some information

    A module indicated with each error message is ntoskrnl.exe

    The messages are
    BAD_POOL_HEADER
    BAD_POOL_CALLER
    DRIVER_CORRUPTED_EXPOOL

    How can I find out what is failing? Hardware or software??


    Thanks for your help.

    Bob

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    Super Moderator CLiNT's Avatar
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    Looks driver (software) related.
    Go through the event viewer to see if you can garner more info.

    How to view and manage event logs in Event Viewer in Windows XP
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    wahlen (2014-04-18)

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    BlueScreenView can provide some initial insight.
    Rui
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    R4

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    I opened the event logs with EventViewer. In the system log I see several Error messages but I do not know how to interpret them. Can you please help?

    Thank you

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    Super Moderator CLiNT's Avatar
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    How long have the BSODs been occurring, and what has been done to the system just prior to this?
    Are any of the BSODs reproducible or are they completely random?
    Do the BSODs persist in safemode?

    Have you downloaded any Windows updates, Windows updates with "optional" drivers?
    Is WU set to automatic or manual?
    Has there been any new driver updates installed?

    Do you have system restore on your laptop & enabled?
    Are you able to affect a system restore if it's enabled?

    Is your Windows XP installation fully up to date & with service pack 3 (SP3)
    Do you have an added GPU card or is graphics built into the board?

    Things to rule out first:
    Hard disk
    From a bootable disk;
    Run the simple checkdisk (chkdsk C: /F), if you come across errors run the more advanced chkdsk C: /R. (takes longer)
    Running the above commands on the drive from a bootable disk ensures zero interference from the OS.
    Locating the Check Disk Error Log; Go to Start > Run and type: eventvwr.msc /s , and hit enter.
    When Event Viewer opens, click on "Application", then scroll
    down to "Winlogon" and double-click on it.
    *Be present during the scans
    Memory
    Run Memtest86 from a bootable disk for at least 5-6 hrs to check for memory related errors.
    *Be present during the scans
    How to Test PC Ram with MemTest86
    DRIVERS
    Look for updated drivers from the manufacturer's website & download them, but don't install them just yet.
    The error codes may point to a driver related BSOD, but it would be nice to narrow it down prior to taking any
    action when it comes to random driver updating.

    Other useful information;
    How To Fix a Blue Screen of Death
    How To Use Event Viewer
    (you may provide screen shots)
    DRIVE IMAGING
    Invest a little time and energy in a well thought out BACKUP regimen and you will have minimal down time, and headache.


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    ASUS X99 Deluxe, Core i7-5960X, Corsair Hydro H100i, Plextor M6e 256GB M.2 SSD, Corsair DOMINATOR Platinum 32GB DDR4@2666, W8.1 64 bit,
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    Quote Originally Posted by wahlen View Post
    Hi,

    On a Dell Inspiron 600m Laptop I am continually getting BSODs. Typically the BSOD flashes on the screen then reboots.

    In SAFE MODE using an utility called BlueScreenView
    I was able to extract some information

    A module indicated with each error message is ntoskrnl.exe

    The messages are
    BAD_POOL_HEADER
    BAD_POOL_CALLER
    DRIVER_CORRUPTED_EXPOOL

    How can I find out what is failing? Hardware or software??


    Thanks for your help.

    Bob
    Did you do something like reinstall XP, or update a driver, or do all the XP updates before your computer started blue screening?

    If something got changed or reinstalled or updated, it's probably software. If not it's probably hardware, but some things update themselves quietly without announcing it, and it can be hard to tell.

    The fact that you can get into Safe Mode is significant. Will it run okay in Safe Mode until you are ready to turn it off, or does it eventually blue screen in Safe Mode?

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