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  1. #1
    New Lounger
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    Problem with Windows Update

    Hi,

    I have a "Catch 22" problem with Windows Update which I doubt is unique but to which I have found no solution to date.

    I have Windows 7 with SP1 and have WU set to advise me of new items, so I may decide whether or not to download and install each. This has worked fine until recently - and I take much notice of Susan Bradley's recommendations in this respect.

    The present situation is that I can access WU, search for updates and this will complete showing that X updates exist - but when the link listing them is used the Program fails completely. The same occurs if the Taskbar icon "New Updates are available" is used and WU closes down.

    If I access WU and tell it to blindly install the X Updates they will install thereby giving me items I do not want - leaving me to identify and uninstall these later.

    As said "Catch 22" do not know what is being offered (and perhaps miss out) - or take everything sight unseen (and suffer the consequences).

    Perhaps Fred Langa or another of your experts may be able to help PLEASE.

    Thanks,
    Ron Cunningham
    Reader number: 51445-12048

  2. #2
    Lounger
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    look at :http://support.microsoft.com/kb/971058/fr; you may move to English ; open a command prompt ; copy and paste the following commands :
    •net stop bits ( enter after each )
    •net stop wuauserv
    Next copy and paste
    DEL %ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat ( Enter )
    Next if this is THE FIRST TIME you attempt repairing
    CD /d %windir%\system32 (enter )
    Next copy and paste each of those ( enter after each)
    •regsvr32.exe atl.dll
    • regsvr32.exe urlmon.dll
    • regsvr32.exe mshtml.dll
    • regsvr32.exe shdocvw.dll
    • regsvr32.exe browseui.dll
    • regsvr32.exe jscript.dll
    • regsvr32.exe vbscript.dll
    • regsvr32.exe scrrun.dll
    • regsvr32.exe msxml.dll
    • regsvr32.exe msxml3.dll
    • msxml6.dll regsvr32.exe
    •regsvr32.exe actxprxy.dll
    •regsvr32.exe softpub.dll
    • regsvr32.exe wintrust.dll
    • regsvr32.exe dssenh.dll
    • regsvr32.exe rsaenh.dll
    • regsvr32.exe gpkcsp.dll
    •regsvr32.exe sccbase.dll
    • regsvr32.exe slbcsp.dll
    • regsvr32.exe cryptdlg.dll
    •regsvr32.exe oleaut32.dll
    •regsvr32.exe ole32.dll
    • regsvr32.exe shell32.dll
    • regsvr32.exe initpki.dll
    • regsvr32.exe wuapi.dll
    • regsvr32.exe wuaueng.dll
    • regsvr32.exe wuaueng1.dll
    • regsvr32.exe wucltui.dll
    • regsvr32.exe wups.dll
    •regsvr32.exe wups2.dll
    • regsvr32.exe wuweb.dll
    • regsvr32.exe qmgr.dll
    •regsvr32.exe qmgrprxy.dll
    • regsvr32.exe wucltux.dll
    • regsvr32.exe muweb.dll
    • regsvr32.exe wuwebv.dll

    Next
    netsh winsock reset ( enter )
    Next :
    netsh winhttp reset proxy
    NEXT: copy and paste, enter after each
    •Net start bits
    •Net start wuauserv
    This should work otherwise look more carefully to the url I gave at beginning

  3. #3
    New Lounger
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    Hi,
    Thanks for your response.
    The Microsoft Fixit cannot identify the fault and running it unfortunately does not help.
    Using the manual workaround will close BITS and the Update Service - but "the system cannot find the path specified" to delete the qmgr data files suggesting the named Profile File does not exist. Searching for the data files produces no result.
    Will carry on searching but would welcome anything further you can add.
    Regards,
    Ron Cunningham

  4. #4
    Super Moderator
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    As the updates install then it could be a Windows problem rather than one with WU.

    Open a command prompt as an administrator by going Start, type cmd.exe then right click on cmd and select Run as administrator.

    At the command prompt type sfc /scannow then press Enter and let us know what it reports.

    You could also try MS Fixit 50202 as linked in http://social.technet.microsoft.com/...vistadesktopui
    Last edited by Sudo15; 2014-02-21 at 06:11.

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