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  1. #1
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    Windows 8.1 "Refresh Your PC" Problem

    I tried to use the refresh your PC option in Win 8.1 and inserted my Win 8 DVD, but was told the disk was not valid, presumably because the disk is for Win 8 and not 8.1. How can I solve this problem?

    Advice would be appreciated.

    Thanks and regards,
    Roy
    OS Dual Boot Windows 10 Pro 64 Bit & Windows 7 Pro With SP1 64 bit. (Intel Core i7 2600K Processor LGA1155-Asus P867 Pro Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 8GB)

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  2. #2
    3 Star Lounger bassfisher6522's Avatar
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    You don't need the disk to refresh you version of 8.1. It's built in to windows 8/8.1 natively. Have a look at this.

    http://windows.microsoft.com/en-us/w...fresh-reset-pc

  3. #3
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    Hi bassfisher6522, thanks I was aware of this but when I chose the Refresh option I was told some files were missing and that I needed to insert my installation media. My Win 8 DVD was said to be invalid, as I might have expected because I am trying to refresh Win 8.1, so I will have to seek help for this from Microsoft Support.

    Regards,
    Roy
    OS Dual Boot Windows 10 Pro 64 Bit & Windows 7 Pro With SP1 64 bit. (Intel Core i7 2600K Processor LGA1155-Asus P867 Pro Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 8GB)

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  4. #4
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    I tried to get help from Microsoft Support but was told the service is currently unavailable due to high demand. I tried the alternative of requesting a call from them and correctly entered my phone number but was told it is an invalid number! Typical Microsoft, so what do I do now to create a valid Windows 8.1 DVD?

    Please advise.

    Thanks and regards
    Roy
    OS Dual Boot Windows 10 Pro 64 Bit & Windows 7 Pro With SP1 64 bit. (Intel Core i7 2600K Processor LGA1155-Asus P867 Pro Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 8GB)

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  5. #5
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    See if this procedure allows you to get an ISO: http://www.techrepublic.com/blog/win...indows-81-dvd/
    Rui
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  6. The Following 2 Users Say Thank You to ruirib For This Useful Post:

    bassfisher6522 (2014-01-25),royw (2014-01-26)

  7. #6
    3 Star Lounger bassfisher6522's Avatar
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    Here is the official ISO link from MS....just select 8 or 8 .1. This will start the download automatically.



    http://windows.microsoft.com/en-US/w...oduct-key-only
    Last edited by bassfisher6522; 2014-01-25 at 08:45.

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    royw (2014-01-26)

  9. #7
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    Rui,

    I tried to follow the procedure outlined in the link you gave me, but I misunderstood the reference to "when closing the download you'll return to the ...site". I assumed this meant I would automatically return to the site, but of course that wasn't the case. When I tried again I had no option other than to end up creating a Windows 8 DVD. I think I deleted all the files that had been created in my failed attempts, although I notice that files with the name $UpgDrv$ have been created on most of my drives. I assume these are not relevant.

    I tried for a third time and redownloaded the setup installer, but when I ran that it went straight into an installing Win 8 routine, without asking for a product key.

    Please advise what else I can try.

    Thanks and regards,
    Roy
    OS Dual Boot Windows 10 Pro 64 Bit & Windows 7 Pro With SP1 64 bit. (Intel Core i7 2600K Processor LGA1155-Asus P867 Pro Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 8GB)

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  10. #8
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    Have you tried bassfisher's link?
    Rui
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  11. #9
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    ruirib, yes I did try that link, but when I tried to use the refresh your PC option and got the "some files are missing" message and inserted the Win 8.1 DVD I was again told that the licence key I entered was invalid, even though it (the Win 8 key) was previously accepted.

    Help!

    Please advise further,
    Thanks and regards,
    Roy
    OS Dual Boot Windows 10 Pro 64 Bit & Windows 7 Pro With SP1 64 bit. (Intel Core i7 2600K Processor LGA1155-Asus P867 Pro Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 8GB)

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  12. #10
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    See if the way to get a different key suggested by Clint works: http://windowssecrets.com/forums/sho...ht=windows+8.1
    Rui
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  13. The Following User Says Thank You to ruirib For This Useful Post:

    royw (2014-01-26)

  14. #11
    3 Star Lounger bassfisher6522's Avatar
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    Question; what was the original OS 8 or 8.1? If it was 8, did you upgrade through the MS store to 8.1?

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    I'm not a Windows 8 person yet but I'm going to be buying one this year so I am interested in this subject
    --- Actually I'm planning on buying an 8.1
    --- However I have friends who have bought 8 and I'm more than confused on the best way to help them when they decide to upgrade to 8.1
    --- None of my friends got a Windows 8 DVD when they bought their computers

    Where did you get your Windows 8 DVD from?
    --- Your Windows 8 DVD might be valid but doesn't seem to play nice with Microsoft's procedures natively
    And as requested, how did you upgrade to 8.1?
    --- If it wasn't through the Microsoft store it appears to me that can be a factor

    Since you tried to refresh your PC and you are getting messages about missing files, were you having problems with your Windows 8 partition?

  16. #13
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    I finally was able to perform a fresh install of Windows 8.1 using the Windows 8.1 DVD and the Windows Professional Generic Product Key from the link provided by CLiNT, and when Windows Activation came up I used my original Windows 8 key and that was successful.

    Sincere thanks to all who contributed to this thread.

    Best regards,
    Roy
    OS Dual Boot Windows 10 Pro 64 Bit & Windows 7 Pro With SP1 64 bit. (Intel Core i7 2600K Processor LGA1155-Asus P867 Pro Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 8GB)

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    cmptrgy (2014-01-26)

  18. #14
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    Dear Royw
    May i request you to give us steps what you did for refresh your windows 8.1 Please.

    I have also similar problem. I had laptop with window 7 and than bought upgrade for windows 8 and then when windows 8.1 came out i did upgrade.
    But since couple of day my laptop is running slow so i thought to refresh it. But it says i have missing files and windows 8 disk is invalid media. :-(

    Please help.
    Thanks

  19. #15
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    Quote Originally Posted by cmptrgy View Post
    I'm not a Windows 8 person yet but I'm going to be buying one this year so I am interested in this subject
    --- Actually I'm planning on buying an 8.1
    --- However I have friends who have bought 8 and I'm more than confused on the best way to help them when they decide to upgrade to 8.1
    --- None of my friends got a Windows 8 DVD when they bought their computers

    Where did you get your Windows 8 DVD from?
    --- Your Windows 8 DVD might be valid but doesn't seem to play nice with Microsoft's procedures natively
    And as requested, how did you upgrade to 8.1?
    --- If it wasn't through the Microsoft store it appears to me that can be a factor

    Since you tried to refresh your PC and you are getting messages about missing files, were you having problems with your Windows 8 partition?
    After upgrading to Windows 8.1 go to the Control Panel and search for "recovery disk". A link to "create a recovery drive" will show. If you want separate recovery media create the recovery drive.

    Joe

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