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  1. #1
    Star Lounger
    Join Date
    Dec 2009
    Bend, OR
    Thanked 2 Times in 1 Post

    Angry HP Printers Being Bad

    I'm posting to Windows 7 because my daughter and I both have HP printers and Windows 7 systems and identical problems. Our printers are very different, however, so I'm blaming Windows 7.

    At times, for no reason, our printers refuse to print. The list of printer jobs shows an error has occurred. (No way to tell what the problem might be -- why the secrecy?) We trouble shoot. We check paper, ink, and connections. We fiddle. We fume. Her system is wireless. The system 'sees' the printer. My system is wired. My system 'sees' the printer. We turn the printer off and on. We reboot the computer. We update drivers. We use the computer guru's list of special incantations and gestures. I have personally tried a good whack.

    My system eventually repairs itself if I just walk away but I seldom need to print ASAP. My daughter needs to print frequently and urgently. She returns the printer to the retailer and gets a new one.

    Is there a solution...or are we just laboring under a familial curse?

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  3. #2
    Super Moderator jwitalka's Avatar
    Join Date
    Dec 2009
    Thanked 531 Times in 480 Posts
    Contact HP support.


  4. #3
    Silver Lounger
    Join Date
    Aug 2012
    Thanked 235 Times in 230 Posts
    HP tend to supply Diagnostics for their products and this one is for their printers which will hopefully resolve

  5. #4
    Silver Lounger mrjimphelps's Avatar
    Join Date
    Dec 2009
    Thanked 206 Times in 198 Posts
    I would completely uninstall the printer driver for each one, then reboot, then reinstall the driver.

    Based on the symptoms, I am guessing that the printers are networked (whether wired or wireless). This could explain why they are sometimes unavailable. If I am right, then try connecting them directly to the computer via USB cable.

    If they are already connected directly via USB cable, then try reinstalling them as networked printers.

  6. The Following User Says Thank You to mrjimphelps For This Useful Post:

    bassfisher6522 (2014-01-28)

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