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  1. #1
    Star Lounger
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    Angry HP Printers Being Bad

    I'm posting to Windows 7 because my daughter and I both have HP printers and Windows 7 systems and identical problems. Our printers are very different, however, so I'm blaming Windows 7.

    At times, for no reason, our printers refuse to print. The list of printer jobs shows an error has occurred. (No way to tell what the problem might be -- why the secrecy?) We trouble shoot. We check paper, ink, and connections. We fiddle. We fume. Her system is wireless. The system 'sees' the printer. My system is wired. My system 'sees' the printer. We turn the printer off and on. We reboot the computer. We update drivers. We use the computer guru's list of special incantations and gestures. I have personally tried a good whack.

    My system eventually repairs itself if I just walk away but I seldom need to print ASAP. My daughter needs to print frequently and urgently. She returns the printer to the retailer and gets a new one.

    Is there a solution...or are we just laboring under a familial curse?

  2. #2
    Super Moderator jwitalka's Avatar
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    Contact HP support.

    Jerry

  3. #3
    WS Lounge VIP
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    HP tend to supply Diagnostics for their products and this one is for their printers which will hopefully resolve http://h10025.www1.hp.com/ewfrf/wc/d...name=c02073861

  4. #4
    WS Lounge VIP mrjimphelps's Avatar
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    I would completely uninstall the printer driver for each one, then reboot, then reinstall the driver.

    Based on the symptoms, I am guessing that the printers are networked (whether wired or wireless). This could explain why they are sometimes unavailable. If I am right, then try connecting them directly to the computer via USB cable.

    If they are already connected directly via USB cable, then try reinstalling them as networked printers.

  5. The Following User Says Thank You to mrjimphelps For This Useful Post:

    bassfisher6522 (2014-01-28)

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