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  1. #1
    5 Star Lounger
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    Windows Live Mail can't be installed

    When I try to open WLM I am told WLM can't be started because MSVCR.dll is missing (the same applies to Movie Maker and Windows Live Photo Gallery).

    I went to Programs and Features and chose to repair all Windows Essentials Programs. Repair was said to be successful but the problem persisted. I then tried to reinstall all 3 programs but was told WLM could not be installed and therefore the other 2 programs could not be installed.

    Help resolving this problem would be appreciated.

    Thanks and regards,
    Roy
    OS Dual Boot Win 7 Pro 64 Bit-SP1 & IE11 & Win 8.1 Pro 64 Bit & IE11-Intel Core i7 2600K Processor LGA1155-Asus P867 Pro Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 8GB

    Roy Whitethread

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  3. #2
    Super Moderator jwitalka's Avatar
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    Try this from http://social.msdn.microsoft.com/For...orum=vcgeneral :
    "I had the same problem my solution- run uninstaller and then navigate to program files and delete the folder for msn messenger (these contain files that the uninstaller did not remove and that cause the problem to be repeated when you install msn again) then run installer"

    Or try uninstalling with Revo uninstaller.

    Jerry

  4. #3
    5 Star Lounger
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    Hi Jerry and thanks. I tried the method referred to in the link you provided and the Revo way but they didn't work.

    Any other ideas?

    Please advise.

    Thanks and regards,
    Roy
    Last edited by royw; 2014-02-28 at 07:29.
    OS Dual Boot Win 7 Pro 64 Bit-SP1 & IE11 & Win 8.1 Pro 64 Bit & IE11-Intel Core i7 2600K Processor LGA1155-Asus P867 Pro Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 8GB

    Roy Whitethread

  5. #4
    Super Moderator CLiNT's Avatar
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    Register a DLL:
    First use Explorer to make sure that there is an actual copy of MSVCR.DLL within the c:\Windows\System32 folder.
    Make sure explorer is set to see everything hidden.
    To reregister the .DLL, type regsvr32 msvcr.dll <enter>.

    If your operating system is Windows 7 or greater try the sfc /scannow command as well.
    DRIVE IMAGING
    Invest a little time and energy in a well thought out BACKUP regimen and you will have minimal down time, and headache.

    Windows 8.1, 64 bit
    Motherboard: DX58SO2*Chipset: X58 Express/Intel ICH10*BIOS: SOX5820J.86A.0888.2012.0129.2203*Processor: Intel Core i7 CPU X 990
    GPU: Nvidia GTX 580*Memory: Corsair 12 GB, 4x3@1600*PSU: Corsair HX1000*Hard drives: REVO X2 160GB*OCZ VERT X3 120GB*5 mechanical storage drives (12 TB) total.

  6. #5
    5 Star Lounger
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    Hello CLiNT, MSVCR.DLL is not in the c:\Windows\System32 folder. Where can I get a copy of it?

    Please advise.

    Thanks,
    Roy
    OS Dual Boot Win 7 Pro 64 Bit-SP1 & IE11 & Win 8.1 Pro 64 Bit & IE11-Intel Core i7 2600K Processor LGA1155-Asus P867 Pro Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 8GB

    Roy Whitethread

  7. #6
    5 Star Lounger
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    Hello CLiNT, I restored Win 7 from my Macrium Reflect full image backup, instead of the later incremental backup I used previously, and that solved the problem with Windows Live Mail, Photo Gallery and Movie Maker, and I was then able to update to the latest version of all 3 programs.

    Regard, Roy
    OS Dual Boot Win 7 Pro 64 Bit-SP1 & IE11 & Win 8.1 Pro 64 Bit & IE11-Intel Core i7 2600K Processor LGA1155-Asus P867 Pro Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 8GB

    Roy Whitethread

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