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  1. #1
    New Lounger
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    Windows Security Update KB2840149 just broke my desktop

    On JANUARY 7, 2014 Windows applied KB2840149 from April 2013 and disconnected my Act! Pro 2013 from the database. After many unsuccessful attempts to Fix SQL Server and then to remove it and reinstall the program, nothing has worked. I finally bought a laptop and reinstalled it on that machine under Windows 8.1

    When I found out which update caused the problem I removed it, but the program won't reinstall correctly. Do I need to also remove SQL Server before the reinstallation. Or what else do I need to do? HELP!

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  3. #2
    Silver Lounger
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    Hi Sepposam and welcome to the forum.

    Do you still have a restore point prior to the updates that you can use and then you can deselect that one when reinstating them. http://windows.microsoft.com/en-gb/w...fresh-reset-pc

    On checking I see that KB was supposed to have been a fix for another troublesome update.
    Last edited by Sudo15; 2014-02-28 at 16:35.

  4. #3
    Super Moderator CLiNT's Avatar
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    1 Create an image of the drive and backup that restoration image to an external drive before proceeding any further.
    This way you'll have multiple attempts at repairing the issue if you originally fail.

    My recommendation;
    2 Uninstall the update.
    3 Use a mild registry cleaner on the drive, boot the computer, then run the SFC /SCANNOW command.
    4 Reinstall troubled program.
    Last edited by CLiNT; 2014-03-01 at 06:30.
    DRIVE IMAGING
    Invest a little time and energy in a well thought out BACKUP regimen and you will have minimal down time, and headache.

    Windows 8.1, 64 bit
    Motherboard: DX58SO2*Chipset: X58 Express/Intel ICH10*BIOS: SOX5820J.86A.0888.2012.0129.2203*Processor: Intel Core i7 CPU X 990
    GPU: Nvidia GTX 580*Memory: Corsair 12 GB, 4x3@1600*PSU: Corsair HX1000*Hard drives: REVO X2 160GB*OCZ VERT X3 120GB*5 mechanical storage drives (12 TB) total.

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    Sepposam (2014-03-03)

  6. #4
    New Lounger
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    Thanks, that worked after some fussing around with the installation process for the program. I had to install and then uninstall the older version and then reinstall my current version. I am still have some problems with access to the databases, But that appears to be an Act problem. I'll go to that forum later today.

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