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  1. #1
    Star Lounger
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    Windows Update Not Working

    For the last few days, I haven't been able to download new Win7 updates from MS,
    When I try, I get a message "Code 80072F78 Windows Update Encountered an Unknown Error." I Googled on this and on "Win7 Update Problems" but didn't find anything that worked (including a thread in this forum).
    I tried the MS "Windows Fixit Troubleshooter" and other MS help sites - they didn't find anything wrong.
    I ran a few online virus scans - nothing (by the way, Microsoft Security Essentials downloaded the latest AV data with no problems).
    I ran diskcheck and system file check, and nothing came up.
    I even did a system restore to a point that I thought was before this problem started.
    But the problem remains. Anyone know how to fix it?

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  3. #2
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    Is the date & time correct on your system?

    Joe

  4. #3
    Star Lounger
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    Yes!

  5. #4
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    Most of what I've seen about that error code talks about Internet connections issues. Are you having any in general?

    Have you seen Got error 80072f78, 80090305 or 8009033f while downloading Windows update 80072F78?

    Joe

  6. #5
    Star Lounger
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    No problems with internet. I've read (I think) most of the posts discussing this problem that are on the internet. But in one of the MS Fixit things that I ran, I got a code 8004FE2C error. This had a link to the "Microsoft Automated Troubleshooting Diagnostic" which I ran. It said "Troubleshooting couldn't identify the problem." So I'm no wiser.

  7. #6
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    Have you tried the manual steps to reset Windows Update at How do I reset Windows Update components??

    Joe

  8. #7
    Star Lounger
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    Yes. I tried that. Didn't change anything. But thanks anyway, Joe.

  9. #8
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    You could try contacting Microsoft. Help for Windows Update is free.

    If you don't want to contact Microsoft then you may have to do a repair install of Win7.

    Joe

  10. #9
    Silver Lounger
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    Is Event Viewer reporting any related Errors ?

  11. #10
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    Thanks. I may try that. Never done that before. How exactly do you contact MS Help?
    I don't think the problem warrants a Windows repair install. Maybe there's a workaround where I can get the updates from a different server? As I said in my first post, the update for MSE worked without any problems.

  12. #11
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    4 Star Lounger - thanks.
    I looked at Event Viewer a few days ago. I must admit that I didn't know what I was looking at. There are so many events listed, that I can't tell what's relevant and what isn't.

  13. #12
    2 Star Lounger JC Zorkoff's Avatar
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    I had a problem with Windows Update failing to install an update to Internet Explorer about a month ago.

    It turned out to be a conflict with Avast AV and Online Armor.

    To be safe, I downloaded the installer file from the Microsoft KB description page and ran it as administrator. This solved the problem.

  14. #13
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    Quote Originally Posted by xelaw View Post
    4 Star Lounger - thanks.
    I looked at Event Viewer a few days ago. I must admit that I didn't know what I was looking at. There are so many events listed, that I can't tell what's relevant and what isn't.
    Download MiniToolBox and check the boxes for -

    Report IE Proxy Setting
    List contents of Hosts
    List Last 10 Event Viewer Errors
    List Installed Programs
    List Minidump files - Joe will probably be able to interpret those.

    It will open a Notepad file report when completed.

    Expand the window if minimized then right click in a blank text area - click on Select all then right click again and select Copy and then you can Paste the report into the Reply box.

  15. #14
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    Sudo15 - this is what the MiniToolBox file said:

    MiniToolBox by Farbar Version: 23-01-2014
    Ran by user (administrator) on 25-03-2014 at 20:25:28
    Running from "D:\Installation10\Windows Update Fix"
    Microsoft Windows 7 Home Premium Service Pack 1 (X64)
    Boot Mode: Normal
    ************************************************** *************************

    ========================= IE Proxy Settings: ==============================

    Proxy is not enabled.
    No Proxy Server is set.
    ========================= Hosts content: =================================




    ========================= Event log errors: ===============================

    Application errors:
    ==================
    Error: (03/25/2014 09:43:23 AM) (Source: SideBySide) (User: )
    Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file

    "assemblyIdentity2" on line assemblyIdentity3.
    The value "*" of attribute "language" in element "assemblyIdentity" is invalid.

    Error: (03/25/2014 09:43:16 AM) (Source: SideBySide) (User: )
    Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file

    "assemblyIdentity2" on line assemblyIdentity3.
    The value "*" of attribute "language" in element "assemblyIdentity" is invalid.

    Error: (03/25/2014 09:40:39 AM) (Source: SideBySide) (User: )
    Description: Activation context generation failed for "C:\Windows\WinSxS\manifests

    \amd64_microsoft.windows.common-

    controls_6595b64144ccf1df_6.0.7601.17514_none_fa39 6087175ac9ac.manifest1".Error in manifest or policy file "C:

    \Windows\WinSxS\manifests\amd64_microsoft.windows. common-

    controls_6595b64144ccf1df_6.0.7601.17514_none_fa39 6087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests

    \amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa39 6087175ac9ac.manifest3.
    A component version required by the application conflicts with another component version already active.
    Conflicting components are:.
    Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.window s.common-

    controls_6595b64144ccf1df_6.0.7601.17514_none_fa39 6087175ac9ac.manifest.
    Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows. common-

    controls_6595b64144ccf1df_6.0.7601.17514_none_41e6 975e2bd6f2b2.manifest.

    Error: (03/25/2014 08:21:33 AM) (Source: Application Hang) (User: )
    Description: The program Explorer.EXE version 6.1.7601.17567 stopped interacting with Windows and was

    closed. To see if more information about the problem is available, check the problem history in the Action

    Center control panel.

    Process ID: 6b4

    Start Time: 01cf47f0bb2d1ba9

    Termination Time: 0

    Application Path: C:\Windows\Explorer.EXE

    Report Id: a8ea6a95-b3e5-11e3-b306-7071bc1ef426

    Error: (03/24/2014 09:22:44 AM) (Source: SideBySide) (User: )
    Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file

    "assemblyIdentity2" on line assemblyIdentity3.
    The value "*" of attribute "language" in element "assemblyIdentity" is invalid.

    Error: (03/24/2014 09:22:39 AM) (Source: SideBySide) (User: )
    Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file

    "assemblyIdentity2" on line assemblyIdentity3.
    The value "*" of attribute "language" in element "assemblyIdentity" is invalid.

    Error: (03/24/2014 09:20:08 AM) (Source: SideBySide) (User: )
    Description: Activation context generation failed for "C:\Windows\WinSxS\manifests

    \amd64_microsoft.windows.common-

    controls_6595b64144ccf1df_6.0.7601.17514_none_fa39 6087175ac9ac.manifest1".Error in manifest or policy file "C:

    \Windows\WinSxS\manifests\amd64_microsoft.windows. common-

    controls_6595b64144ccf1df_6.0.7601.17514_none_fa39 6087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests

    \amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa39 6087175ac9ac.manifest3.
    A component version required by the application conflicts with another component version already active.
    Conflicting components are:.
    Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.window s.common-

    controls_6595b64144ccf1df_6.0.7601.17514_none_fa39 6087175ac9ac.manifest.
    Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows. common-

    controls_6595b64144ccf1df_6.0.7601.17514_none_41e6 975e2bd6f2b2.manifest.

    Error: (03/23/2014 08:13:01 AM) (Source: SideBySide) (User: )
    Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file

    "assemblyIdentity2" on line assemblyIdentity3.
    The value "*" of attribute "language" in element "assemblyIdentity" is invalid.

    Error: (03/23/2014 08:12:54 AM) (Source: SideBySide) (User: )
    Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file

    "assemblyIdentity2" on line assemblyIdentity3.
    The value "*" of attribute "language" in element "assemblyIdentity" is invalid.

    Error: (03/23/2014 08:10:19 AM) (Source: SideBySide) (User: )
    Description: Activation context generation failed for "C:\Windows\WinSxS\manifests

    \amd64_microsoft.windows.common-

    controls_6595b64144ccf1df_6.0.7601.17514_none_fa39 6087175ac9ac.manifest1".Error in manifest or policy file "C:

    \Windows\WinSxS\manifests\amd64_microsoft.windows. common-

    controls_6595b64144ccf1df_6.0.7601.17514_none_fa39 6087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests

    \amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa39 6087175ac9ac.manifest3.
    A component version required by the application conflicts with another component version already active.
    Conflicting components are:.
    Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.window s.common-

    controls_6595b64144ccf1df_6.0.7601.17514_none_fa39 6087175ac9ac.manifest.
    Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows. common-

    controls_6595b64144ccf1df_6.0.7601.17514_none_41e6 975e2bd6f2b2.manifest.


    System errors:
    =============
    Error: (03/24/2014 09:41:23 PM) (Source: DCOM) (User: )
    Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

    Error: (03/24/2014 11:51:36 AM) (Source: Application Popup) (User: )
    Description: \SystemRoot\System32\DRIVERS\PSKMAD.sys has been blocked from loading due to

    incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

    Error: (03/23/2014 10:06:09 PM) (Source: DCOM) (User: )
    Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

    Error: (03/21/2014 09:32:03 PM) (Source: DCOM) (User: )
    Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

    Error: (03/20/2014 09:47:14 PM) (Source: DCOM) (User: )
    Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

    Error: (03/19/2014 07:48:57 AM) (Source: Service Control Manager) (User: )
    Description: Windows Live ID Sign-in Assistant%%1053

    Error: (03/19/2014 07:48:57 AM) (Source: Service Control Manager) (User: )
    Description: 30000Windows Live ID Sign-in Assistant

    Error: (03/18/2014 09:36:35 PM) (Source: DCOM) (User: )
    Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

    Error: (03/17/2014 07:53:54 PM) (Source: DCOM) (User: )
    Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

    Error: (03/17/2014 03:31:44 PM) (Source: Disk) (User: )
    Description: The device, \Device\Harddisk0\DR0, has a bad block.


    Microsoft Office Sessions:
    =========================
    Error: (03/25/2014 09:43:23 AM) (Source: SideBySide)(User: )
    Description: assemblyIdentitylanguage*c:\program files (x86)\mozbackup\dll\DelZip179.dllc:\program files

    (x86)\mozbackup\dll\DelZip179.dll8

    Error: (03/25/2014 09:43:16 AM) (Source: SideBySide)(User: )
    Description: assemblyIdentitylanguage*c:\program files (x86)\lupa\delzip179.dllc:\program files (x86)\lupa

    \delzip179.dll8

    Error: (03/25/2014 09:40:39 AM) (Source: SideBySide)(User: )
    Description: C:\Windows\WinSxS\manifests\amd64_microsoft.window s.common-

    controls_6595b64144ccf1df_6.0.7601.17514_none_fa39 6087175ac9ac.manifestC:\Windows\WinSxS\manifests

    \x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6 975e2bd6f2b2.manifestC:

    \Program Files (x86)\Nero\Nero8\Nero Toolkit\DiscSpeed.exe

    Error: (03/25/2014 08:21:33 AM) (Source: Application Hang)(User: )
    Description: Explorer.EXE6.1.7601.175676b401cf47f0bb2d1ba90C:\W indows\Explorer.EXEa8ea6a95-b3e5-11e3-b306-

    7071bc1ef426

    Error: (03/24/2014 09:22:44 AM) (Source: SideBySide)(User: )
    Description: assemblyIdentitylanguage*c:\program files (x86)\mozbackup\dll\DelZip179.dllc:\program files

    (x86)\mozbackup\dll\DelZip179.dll8

    Error: (03/24/2014 09:22:39 AM) (Source: SideBySide)(User: )
    Description: assemblyIdentitylanguage*c:\program files (x86)\lupa\delzip179.dllc:\program files (x86)\lupa

    \delzip179.dll8

    Error: (03/24/2014 09:20:08 AM) (Source: SideBySide)(User: )
    Description: C:\Windows\WinSxS\manifests\amd64_microsoft.window s.common-

    controls_6595b64144ccf1df_6.0.7601.17514_none_fa39 6087175ac9ac.manifestC:\Windows\WinSxS\manifests

    \x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6 975e2bd6f2b2.manifestC:

    \Program Files (x86)\Nero\Nero8\Nero Toolkit\DiscSpeed.exe

    Error: (03/23/2014 08:13:01 AM) (Source: SideBySide)(User: )
    Description: assemblyIdentitylanguage*c:\program files (x86)\mozbackup\dll\DelZip179.dllc:\program files

    (x86)\mozbackup\dll\DelZip179.dll8

    Error: (03/23/2014 08:12:54 AM) (Source: SideBySide)(User: )
    Description: assemblyIdentitylanguage*c:\program files (x86)\lupa\delzip179.dllc:\program files (x86)\lupa

    \delzip179.dll8

    Error: (03/23/2014 08:10:19 AM) (Source: SideBySide)(User: )
    Description: C:\Windows\WinSxS\manifests\amd64_microsoft.window s.common-

    controls_6595b64144ccf1df_6.0.7601.17514_none_fa39 6087175ac9ac.manifestC:\Windows\WinSxS\manifests

    \x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6 975e2bd6f2b2.manifestC:

    \Program Files (x86)\Nero\Nero8\Nero Toolkit\DiscSpeed.exe


    CodeIntegrity Errors:
    ===================================
    Date: 2013-01-18 10:50:08.936
    Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows

    \System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or

    software change might have installed a file that is signed incorrectly or damaged, or that might be malicious

    software from an unknown source.

    Date: 2013-01-18 10:50:08.814
    Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows

    \System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or

    software change might have installed a file that is signed incorrectly or damaged, or that might be malicious

    software from an unknown source.


    =========================== Installed Programs ============================

    7-Zip 4.65
    7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
    Acrobat.com (Version: 2.3.0)
    Acrobat.com (Version: 2.3.0.0)
    Adobe AIR (Version: 2.0.2.12610)
    Adobe Flash Player 12 ActiveX (Version: 12.0.0.77)
    Adobe Flash Player 12 Plugin (Version: 12.0.0.77)
    Adobe Reader XI (11.0.06) (Version: 11.0.06)
    Amazon Cloud Drive (Version: 2.4.2013.3290)
    Apple Application Support (Version: 3.0.1)
    Apple Mobile Device Support (Version: 7.1.1.3)
    Apple Software Update (Version: 2.1.3.127)
    Audacity 1.3.12 (Unicode)
    Babylon
    Belarc Advisor 8.1
    Bing Rewards Client Installer (Version: 16.0.345.0)
    Bonjour (Version: 3.0.0.10)
    Canon MP Navigator EX 4.0
    Canon Solution Menu EX
    Canon Utilities CameraWindow DC 8 (Version: 8.8.0.17)
    Canon Utilities ImageBrowser EX (Version: 1.1.0.18)
    CanoScan LiDE 110 Scanner Driver
    CCleaner (Version: 4.05)
    CoffeeCup Free HTML Editor
    D3DX10 (Version: 15.4.2368.0902)
    Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
    Dropbox (Version: 2.4.11)
    ffdshow v1.3.4500 [2013-01-06] (Version: 1.3.4500.0)
    File Type Assistant
    FreeOCR v4.2
    GIMP 2.6.11 (Version: 2.6.11)
    Google Chrome (Version: 33.0.1750.154)
    Google Desktop (Version: 5.9.1005.12335)
    Google Drive (Version: 1.14.6059.644)
    Google Earth (Version: 7.1.2.2041)
    Google Gmail Notifier
    Google SketchUp 8 (Version: 3.0.11752)
    Google Update Helper (Version: 1.3.22.5)
    Google+ Auto Backup (Version: 1.0.21.81)
    Google+ Auto Backup (Version: 1.0.24.118)
    Hola™ 1.2.571 - Better Internet (Version: 1.2.571)
    HP Deskjet 1000 J110 series Basic Device Software (Version: 22.50.231.0)
    HP Deskjet 1000 J110 series Help (Version: 140.0.65.65)
    HP Deskjet 1000 J110 series Product Improvement Study (Version: 22.50.231.0)
    HP Photo Creations (Version: 1.0.0.3781)
    HP Update (Version: 5.002.006.003)
    iCloud (Version: 3.1.0.40)
    Intel(R) Control Center (Version: 1.2.1.1007)
    Intel(R) Desktop Utilities (Version: 3.2.0)
    Intel(R) Graphics Media Accelerator Driver (Version: 8.15.10.2040)
    Intel(R) Management Engine Components (Version: 6.0.0.1179)
    Intel(R) Management Engine Interface
    Intel(R) Network Connections 17.1.55.0 (Version: 17.1.55.0)
    IrfanView (remove only) (Version: 4.35)
    iTunes (Version: 11.1.5.5)
    Java 7 Update 51 (Version: 7.0.510)
    Java Auto Updater (Version: 2.1.9.8)
    Konvertor (remove only) (Version: 4.09.Build 6)
    LG Burning Tools (Version: 8.3.568)
    LG CyberLink PowerDVD 7.0 (Version: 7.0.3409.a)
    LG Power Tools (Version: 6.0.2806)
    lupa 2.1 (Version: lupa 2.1)
    Mathcad PDSi viewable support (Version: 9.0.0)
    Mathematica Extras 8.0 (2609412) (Version: 8.0.4)
    Microsoft .NET Framework 4 Client Profile (Version: 4.0.30320)
    Microsoft .NET Framework 4 Extended (Version: 4.0.30320)
    Microsoft Application Error Reporting (Version: 12.0.6015.5000)
    Microsoft Mouse and Keyboard Center (Version: 2.2.173.0)
    Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Access MUI (Hebrew) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Excel MUI (Hebrew) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Groove MUI (Hebrew) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Home and Student 2010 (Version: 14.0.7015.1000)
    Microsoft Office InfoPath MUI (Hebrew) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Language Pack 2010 - Hebrew ????? (Version: 14.0.7015.1000)
    Microsoft Office O MUI (Hebrew) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
    Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office OneNote MUI (Hebrew) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Outlook MUI (Hebrew) 2010 (Version: 14.0.7015.1000)
    Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office PowerPoint MUI (Hebrew) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Proof (Arabic) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Proof (Hebrew) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Proof (Russian) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Proofing (Hebrew) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Publisher MUI (Hebrew) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Shared 64-bit MUI (Hebrew) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Shared MUI (Hebrew) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office SharePoint Designer MUI (Hebrew) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Single Image 2010 (Version: 14.0.7015.1000)
    Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Word MUI (Hebrew) 2010 (Version: 14.0.7015.1000)
    Microsoft Office X MUI (Hebrew) 2010 (Version: 14.0.7015.1000)
    Microsoft OneDrive (Version: 17.0.4029.0217)
    Microsoft Security Client (Version: 4.4.0304.0)
    Microsoft Security Essentials (Version: 4.4.304.0)
    Microsoft Silverlight (Version: 5.1.20913.0)
    Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
    Microsoft Sync Framework 2.0 Core Components (x64) ENU (Version: 2.0.1578.0)
    Microsoft Sync Framework 2.0 Provider Services (x64) ENU (Version: 2.0.1578.0)
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
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    ========================= Minidump Files ==================================

    No minidump file found


    **** End of log ****

  16. #15
    Silver Lounger
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    There's a few bits on there that I will need to research further and while I haven't found anything for that PSKMAD driver, having Babylon on there isn't going to help.

    Follow this tutorial to see if it will get rid of it as it can be quite persistent http://malwaretips.com/blogs/remove-...-search-virus/

    There's a new version of MBAM released and on initial use, runs a Rootkit scan (Threat Scan) which may be more effective that the previous version.

    I'm going to have to shove off for my evening meal but will be back later.

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