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  1. #16
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    Thanks - I'm going to cal it a night soon too. I'll go along withe getting rid of Babylon, but I've had it much longer than I've had this problem.
    I'll try your suggestions tomorrow and get back to you.

  2. #17
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    Something I've just noticed between your scan and one that I've just done with the latest version and that mine is running from C: and yours is running from D:

    After you've gotten rid of Babylon and if you have an install disk, boot up with it by tapping F12 (usually) when switching on and move the CD/DVD drive to the top - insert the disk then press Enter.

    As it's loading look out for a quick prompt to press any key to boot from CD/DVD and after confirming the Time Zone and Currency etc. select Repair your Computer and then Command Prompt.

    At the command prompt type and enter bcdedit |find "osdevice" and using whichever Partition it displays, enter (assuming C: ) sfc /scannow /offbootdir=C:\ /offwindir=C:\Windows and let us know what it reports.

    Edit - just seen your last post which will give me some more time to look up those conflicting devices.
    Last edited by Sudo15; 2014-03-25 at 15:23.

  3. #18
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    Had you downloaded anything recently ?

    Check your restore points using the Scan for affected programs to see if anything stands out and make a note of any it picks up on and then try your earliest restore point.

    How did you end up with Babylon and were you able to download February's updates ?

  4. #19
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    I removed Babylon - when I installed it a couple of years ago, I was careful to install without any krapware. I used it because I was doing some translation work, but since then I've found better alternatives. But the problem remains without Babylon installed.
    My disk is partitioned so that usually executable files are on C: and data files are on D; Yesterday I was kind of sloppy and installed MiniToolBox on D: Should that make any difference?
    I'm going to wait a bit before I do a repair install. I get very nervous about doing major interventions like that. For me, Windows is a very fragile instrument. I'll certainly do a full system backup before I do that.

  5. #20
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    I think that you are the first person that I've come across who has willingly installed Babylon as it normally gets installed as a PuP, because people haven't read what extra will be bundled with what they were just wanting to download before hitting the Install/Next button.

    It looks pretty much that it has managed to do its audit from D: but one of the errors is showing a Bad block on HDD(0).

    Can you open a command prompt as an administrator and enter the command chkdsk

    This is a read-only mode and will show if any bad files as well as any bad sectors.

    If it finds any bad files then it will recommend that you run a chkdsk /f but if the bad files are because of bad sectors then you will need to back up your personal files and run a chkdsk /r which will move what files it can to good sectors, but data can be lost in the process - which is why you should back up any personal stuff first.

    To post its output, right click in the text area and click on Select all - press Enter then Paste into the Reply box.

    Can you also run Mini Tool Box again with just the button checked for List Devices in default for Only Problems to see what that reports.
    Last edited by Sudo15; 2014-03-26 at 05:08.

  6. #21
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    I ran chkdsk (again - I ran it about a week ago) - it doesn't show any problems. I also ran SFC about a week ago - it also said no problems.

    By the way, I don't think Babylon was any part of my problem. I downloaded it well over a year ago, and all that was there was the translation software (until my trial period ran out about a month later), no Babylon Search Bar or anything like that. I haven't used it in months, and there was no problem uninstalling it.

    This is what I get when I run MiniToolBox - "List Devices - Only Problems" - nothing:
    MiniToolBox by Farbar Version: 23-01-2014
    Ran by user (administrator) on 26-03-2014 at 13:59:00
    Running from "D:\Installation10\Windows Update Fix"
    Microsoft Windows 7 Home Premium Service Pack 1 (X64)
    Boot Mode: Normal
    ************************************************** *************************

    ========================= Devices: ================================


    **** End of log ****

    What now?

  7. #22
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    The system files may be okay but they don't seem to be working very well together from the Mini Tool Box report.

    The Side by Side errors can be caused by a downloaded program or one becoming corrupt, AV updates or an infection.

    The bad block error was last reported on 17 March and there are a number of Code Integrity errors of which I'm not familiar with.

    I think you may have to do that Repair install, but see if doing a clean boot or running through your restore points as I've suggested in Post #18 has any effect.

  8. #23
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    I'm going to wait before doing the clean boot until I can get somebody to come here with a laptop so I can follow the instructions for a clean boot while doing it, without screwing anything up.
    The same goes for doing a repair install.
    Thanks for all your help, and I'll keep you informed.
    I see that one of the code integrity errors spotted by the MiniToolBox scan involved a file called usbaapl64.sys which is used for itunes and its updates. I vaguely remember now accepting an itunes update about the time the problem started. Could this be a problem?

  9. #24
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    Yes it could, as I've seen where iTunes has caused conflicts before and uninstalling it has resolved the problem, although as not being a user of it, I wasn't aware it got updates but have seen where MSE or other AV updates have caused problems.

    Well spotted! and hope that is the cause.

    A quick check would be to uninstall iTunes before waiting for another laptop to follow the procedure for a clean boot.

    The clean boot may have eventually identified it if it is the cause as you re-enabled each start up item or non MS service, but it can also be a combination of start up items or non MS services that can cause a conflict, but be okay when just enabled on their own.
    Last edited by Sudo15; 2014-03-26 at 13:38.

  10. #25
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    I uninstalled iTunes (wasn't very quick, and I left parts of apple files on the PC because the Apple instructions on uninstalling iTunes are not complete) but the problem remains. I hope to do a clean boot this weekend. Will keep you informed.

  11. #26
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    These are fuller instructions for the other components http://www.wikihow.com/Uninstall-iTunes

  12. #27
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    Here's A Fix (probably)

    I'll bet you will find that you are missing the wintab32.dll file in C:\Windows\SysWOW64

    C:\Windows\SysWOW64

    Download a copy and put it in the above folder.

    Took me a looong time to track this down for my machine.

  13. #28
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    mangurian - are you sure? I am not getting any error messages connected to the wintab32.dl file (I'm not getting any error messages at all, except for the unknown error code 80072F78 when I try to run Windows update). Do I really need this file? I can't find anything on the net that links it to problems with Windows update.

  14. #29
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    I'm reviving this thread because the problem may be solved.
    I finally got around to doing a "Clean Boot" (not as difficult as I feared) and this is what happened:
    I tried installing just one update as a test case, and it worked!
    So I went to a regular boot (is it called a "Dirty Boot"?) and tried installing the rest of the updates. Two updates installed, and the rest (over 20 of them) failed with the same inscrutable error code that I had been always getting.
    I went to "Clean Boot" again and successfully installed the rest of the updates. I rebooted normally, and Windows seemed to reconfigure correctly, and now I'm up to date on my Windows Updates. The question is, when new Windows Updates come along, will I be able to install them only by doing a "Clean Boot?"
    To be continued...

  15. #30
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    With having so many updates to install and with a lot more patience, you may have found the start up program or non-MS service that was causing the problem, by just re-enabling one Startup program at a time and then trying the updates.

    If they still fail - do the same with the non-MS services, but at least if you have the same problem this month and the cause is the same - then you have a workaround.

    It's called a normal boot.

    Just thinking back to the MiniToolBox report, now that you have all of the updates, can you open a command prompt as an administrator and enter the command chkdsk to see what that reports.
    Last edited by Sudo15; 2014-04-05 at 09:48.

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