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  1. #1
    5 Star Lounger
    Join Date
    Dec 2009
    Thanked 25 Times in 19 Posts

    My positive experience with Macrium support

    I don't work for Macrium, and am saying the following based on my personal experience with their support.
    As you can gather from some of my previous posts here I am a very happy user of the paid version of Macrium Reflect.

    But yesterday topped all my previous experiences with them. For a few days prior, some of my image-taking and verifying worked; others would abort during the verifying step.

    I contacted macrium Support via email. They got back to me quickly with a request that I bring up their ''wizard" from my Macrium installation and send them some files for them to analyze.

    Within 4 hours, not only had they solved my issue, but they sent out an update to all their users to address the issue for everybodies benefit.

    I'm retired now; but I used to manage Tech. Support for a Fortune 100 company back in the days of IBM mainframes.

    Macrium's support, in my estimation, is the best that I encounter raegarding any of the software on my desktop.


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  3. #2
    Platinum Lounger
    Join Date
    Dec 2009
    Thanked 230 Times in 218 Posts
    That's definitely fast and effective support. Pretty good for a once only purchase - no annual license fee.

    cheers, Paul

  4. #3
    Lounge VIP bobprimak's Avatar
    Join Date
    Feb 2009
    Hinsdale, IL, USA
    Thanked 113 Times in 97 Posts
    This is also my experience with Macrium Support. They are swift, courteous and get the job done. Who can ask for more?
    -- Bob Primak --

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