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  1. #1
    New Lounger
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    Unhappy Windows Live Mail won't send

    OS: Win 7 Pro. Email: windows live email. plus, I have 3 email accounts with rogers.com. The problem: email can not be sent, however, the mail is being received. I have done the following: Checked settings-OK, updated from WLM 2009 to 2012, no change, uninstalled and re-installed WLM, no change.
    I have even created a new account on my PC and installed WLM, imported all of my email. It worked just fine. This however is not what I want, since I have a mass of information on my primary PC account..
    All of my accounts are normal on the server. I've spent more than 3 weeks trying to resolve the problem, to no avail.
    Your help would be greatly appreciated. Thank You

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  3. #2
    Administrator
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    Do you get a specific error message/code?

    Joe

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    alar (2014-03-29)

  5. #3
    New Lounger
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    Thank you Joe for your prompt response. As soon as I select "Reply", "Forward" or "Email Message", Windows Live Mail caution window comes up with the following: "A problem occurred while trying to open message, Please try again". There is no code displayed.

  6. #4
    Administrator
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    Are these HTML emails? What browser do you have installed?

    Joe

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    alar (2014-03-29)

  8. #5
    Gold Lounger Roderunner's Avatar
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    Hi alar, open WLM, click the 'Accounts' tab & select 'Properties' open the 'Advanced' tab and post an image of it. Make an Image and Post it.pdf
    George's PC Specs. / Laptop. Desktop.

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    alar (2014-03-29)

  10. #6
    New Lounger
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    I'm using plain text. Browsers: IE, Firefox and Chrome.
    Thanks for the follow-up.
    alar

  11. #7
    New Lounger
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    Hi Roadrunner, following your instructions, I found that my WLM does not have an "Advanced "tab in Properties. However, in my 2 other non WLM it does exist. I presume because of the "POP3". Here's what the non WLM accounts show:
    Outgoing mail (SMTP): 465. This server requires a secure connection (SSL) YES
    Incoming mail ((POP3): 995 This server requires a secure connection (SSL) YES
    I apologize for not sending you the image(s), but being a "newbie" I had some problems locating the "attachment link.
    Thanks

  12. #8
    Gold Lounger Roderunner's Avatar
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    Hi alar, changing the settings in WLM to POP3 should fix your problem.
    George's PC Specs. / Laptop. Desktop.

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    alar (2014-03-31)

  14. #9
    3 Star Lounger
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    Hi Alar,
    According to Rogers, you do have the correct settings. Did you follow all the setup instructions as per their website? http://www.rogers.com/web/content/emaildownload
    Just select Windows Live Mail from the dropdown near the bottom to review the settings.

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    alar (2014-03-31)

  16. #10
    New Lounger
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    My Rogers account setting have always been POP3, whereas my WLM (live) is set at: https://mail.services.live.com/Delta....0.0/sync.aspx. I also complied with all of the current Rogers instructions. As mentioned earlier in my thread, WLM works perfectly in my newly created PC User Account, with the same setting. On one of the forum I researched, it was suggested that my original PC User Account is probably corrupted. How else can I explain a fully functional WLM in my new user account...
    I am planning to follow their procedure in trying to reverse the situation, which is a little tricky. Over the past three weeks I came to realize that mine is not an isolated case.
    Will keep you advised. Thanks

  17. #11
    New Lounger
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    Hi BigMack, yes I did comply with all of the instructions give by Rogers. Please read what I wrote to Roaderunner for more of my case...

  18. #12
    3 Star Lounger
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    Quote Originally Posted by alar View Post
    Thank you Joe for your prompt response. As soon as I select "Reply", "Forward" or "Email Message", Windows Live Mail caution window comes up with the following: "A problem occurred while trying to open message, Please try again". There is no code displayed.
    An error at this point would point to a problem with WLM itself, otherwise you'd be able to at least create your message.

  19. #13
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    Have you checked the Application Event Log for any entry with more information?

    Have you tried turning on WLM logging to see if you can capture more details? I don't have WLM anymore so I can't tell you where the setting is.

    Joe

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    alar (2014-04-01)

  21. #14
    New Lounger
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    I was unable to locate the WLM, in fact, I didn't know it existed. "Windows error reporting" was not helpful.
    Having previously created a second PC users account, where I imported WLM, which is working just fine, I will give it "Administrator" status and give all of my Pgms in the first account "Permission" to share with the second account. I hope it will work. If it does, the second account will have all of my attention.

  22. #15
    Gold Lounger Roderunner's Avatar
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    Hi alar, here is how to create WLM Logs.pdf
    George's PC Specs. / Laptop. Desktop.

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