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  1. #16
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    mrjimphelphs...
    Thanks for the advice. My data files (i.e. Excel, Word, PDF's, E-mails,etc.) are backed-up regularly. So I am not concerned about that. What I need to be careful is that a couple of pieces of software--including MS Office 2010 came as a "trial" software when I purchased the initial desktop PC. Given a favorable purchase discount, I purchased a full license--which was activated on the PC while it was still a Win 7 pc. So I am hoping that my acronis image from last summer is still good and that I can take it through the Windows 8.1 update process. That way I don't have to mess with trying to get office activated again, etc.

    I also have software like, Adobe Acrobat---that I will need to remember to "de-activate" on the current hard drive if I elect a clean install approach---or I will have to call customer service for another activation. It is the re-installation, or should I say, the re-activiation of purchased software, that makes the clean installation alternative painful.

    Thanks again for the advice...take care. JimC

  2. #17
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    I teach Windows (all current versions) for a large computer club and provide support many of the members hardware and software problems. Very few of those who have Windows 8.1, even those who have Windows Update on manual, are even aware of the Windows 8.1 Update or its implications. So far I have had three computers on Automatic Updates that have failed the Windows 8.1 Update KB2919355. The error says corrupt files. In an attempt to correct this, I have tried multiple attempts to reinstall the update manually (redownload with and without the virus program running), Microsoft FIXIT website to correct Windows Update and tho repair BITS, chkdsk /f, sfc /scannow, CheckSUR by running at the Commamd Prompt "DISM.exe /Online /Cleanup-image /Scanhealth" (identified there was a problem) then "DISM.exe /Online /Cleanuo-image /Restorehealth" (did NOT fix problem). I finally tried Restore Points back in March, then Windows 8.1 Update installed MANUALLY, not on Automatic, along with the reinstallation of other updates.
    PKCatCCCC

  3. #18
    4 Star Lounger petesmst's Avatar
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    If you are a subscriber, the latest edition of the Windows Secrets Newsletter also offers some advice for a "trouble-free" installation. See "When the Win8.1 Update installation goes awry" in Issue 430 of 2014-04-24
    (My Setup: 3,70GHz Intel Core i7-4820K CPU; MSI Military Class iii X79A-GD45 Plus Motherboard; Win 8.1 Pro (64 bit); 16GB RAM; SAMSUNG SD840 PRO SSD (6GB/SATA III); Seagate 2TB Barracuda SATA6G HDD; GeForceGTX 980 4GB Graphics Card; Office 2013 Prof (32-bit); MS Project 2013 (32-bit); Acronis TI 2014 Premium, NIS 2015, etc). WD My Book 3 1TB USB External Backup Drive). (UEFI-booted)

  4. #19
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    Petermst,
    Thanks for the link---I regularly read the newsletter as I am a paid subscriber---highly recommended. Since I had a spare 500GB hard drive that matched the size of the original system hard drive, I swapped the drives. I then restored an acronis image that I made in mid-4th quarter 2013. I then processed all of the windows updates and respective re-boots after each update iteration. I finally arrived at the point, where only the Windows 8.1 update (kb2919355) remained outstanding. Prior to installing the update, I followed Susan Bradley's advice and uninstalled Start8 Menu software and also halted the Windows defender services. The update installed and re-booted.

    All seems good---except that the Windows 8.1 Update (kb2919355) still displays as outstanding when I check for Windows updates. I even powered down and powered back up the PC to ensure a "clean" cold boot. But the update still remains--I would not worry about this--except that if the Windows update service still "thinks" I need the update--I may not be offered future patches, etc. Any suggestions? Thank you. JimC

  5. #20
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    Quote Originally Posted by JimClawson View Post
    Petermst,
    Thanks for the link---I regularly read the newsletter as I am a paid subscriber---highly recommended. Since I had a spare 500GB hard drive that matched the size of the original system hard drive, I swapped the drives. I then restored an acronis image that I made in mid-4th quarter 2013. I then processed all of the windows updates and respective re-boots after each update iteration. I finally arrived at the point, where only the Windows 8.1 update (kb2919355) remained outstanding. Prior to installing the update, I followed Susan Bradley's advice and uninstalled Start8 Menu software and also halted the Windows defender services. The update installed and re-booted.

    All seems good---except that the Windows 8.1 Update (kb2919355) still displays as outstanding when I check for Windows updates. I even powered down and powered back up the PC to ensure a "clean" cold boot. But the update still remains--I would not worry about this--except that if the Windows update service still "thinks" I need the update--I may not be offered future patches, etc. Any suggestions? Thank you. JimC
    If your installed updates list in control panel shows kb2919355 as successfully installed, you should install the re-offered patch. From Ms. Bradley's article: Note: Win8.1 users who downloaded KB 2919355 early might see the update offered again. It’s not the full update; it’s a small fixit patch you should install.

    Backup the system again.

    Joe

  6. #21
    4 Star Lounger petesmst's Avatar
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    @JimClawson: Joe is correct...I have had KB 2919355 "offered" to me and installed twice. (See an earlier post of mine: http://windowssecrets.com/forums/sho...1302-Kb2933809)
    Last edited by petesmst; 2014-04-25 at 09:29.
    (My Setup: 3,70GHz Intel Core i7-4820K CPU; MSI Military Class iii X79A-GD45 Plus Motherboard; Win 8.1 Pro (64 bit); 16GB RAM; SAMSUNG SD840 PRO SSD (6GB/SATA III); Seagate 2TB Barracuda SATA6G HDD; GeForceGTX 980 4GB Graphics Card; Office 2013 Prof (32-bit); MS Project 2013 (32-bit); Acronis TI 2014 Premium, NIS 2015, etc). WD My Book 3 1TB USB External Backup Drive). (UEFI-booted)

  7. #22
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    JoeP, Petesmst,
    Thanks..I did read that information in Susan Bradley's article...but I did not download the patch but installed it through the normal Windows updates. The other "curious" item is that the "re-offered" kb2919355 file size is the same as that which was originally offered to me that I did install at 707.3 MB, not the 429.7MB size in the screen shot in her article.

    I guess I will do another acronis image and then let the kb2919355 update download again through the normal windows update process to determine if that resolves the problem. Thanks again, JimC

  8. #23
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    The size difference is the difference between the 64-bit version of the patch (707.3 MB) and the 32-bit (429.7 MB) version of the patch. Windows Update will determine which parts of the whole patch you need and only download those.

    Joe

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  10. #24
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    Joe--thanks. I am away from the PC today, but I will try later this evening to re-install kb2919355 again. Hopefully, this will resolve the problem. I just read that Win 8.1 update 2 or it may be called Win 8.2 will be issued sometime before the 2014 holiday season. Wow, hopefully, that one is much smoother. JimC

  11. #25
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    I tried to re-install KB2919355 update as suggested. It errored out with the error code 80070003. So I tried the Mr. Fixit solution again. Rebooted. Tried to re-install KB2919355 again. This time I received an error code of 80070002. Got to love Mr. Fixit. I was just about ready to concede that my only solution was to re-install all the Windows software. As note in another post, I was trying to avoid this as the PC originally had Windows 7 Pro installed and I had subsquently purchased the Windows 8 Pro update followed by the Windows store update to Wndows 8.1 Pro.

    I decided to try the manual installation process noted in Susan Bradley's Window's Secrets 4/24/14 article. I downloaded each of the seven patches separately:
     KB 2919442
     KB 2919355,
     KB 2932046
     KB 2959977
     KB 2937592
     KB 2938439
     KB2934018

    When I tried to install the first 3 kb's, each told me that it was already installed; however each of the last four, which appear to be the Window 8.1 update feature packs did install. All but one required a re-boot immediately after completion. After the last one processed (KB2934018), I re-booted as required. Then I manually forced Windows updates to process---the update service said my PC was fully patched and updated. Wow, what a process. Thanks for all the help and a thank you to Susan Bradley for her article. JimC
    Last edited by JimClawson; 2014-04-28 at 08:49.

  12. #26
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    What a long convoluted process. Glad you got it resolved. Thanks for posting back.

    Joe

  13. #27
    4 Star Lounger petesmst's Avatar
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    I have now had 8.1 update (kb2919355) downloaded and installed twice since the original installation. The most recent one was only 64Mb in size.
    (My Setup: 3,70GHz Intel Core i7-4820K CPU; MSI Military Class iii X79A-GD45 Plus Motherboard; Win 8.1 Pro (64 bit); 16GB RAM; SAMSUNG SD840 PRO SSD (6GB/SATA III); Seagate 2TB Barracuda SATA6G HDD; GeForceGTX 980 4GB Graphics Card; Office 2013 Prof (32-bit); MS Project 2013 (32-bit); Acronis TI 2014 Premium, NIS 2015, etc). WD My Book 3 1TB USB External Backup Drive). (UEFI-booted)

  14. #28
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    Petesmst--that file size (64Mb) is very close to the size of the last 4 kb downloads in my last post. I'll bet that 2nd installation was the Win 8.1 update 1 feature packs. JimC

  15. #29
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    Using Windows 8.1 Pro 32-bit, update KB2919355 was also failing to install for me.

    Symptoms:
    1) Windows Update would fail to install this update reporting error code 80070002.
    2) The System Event Log would have an ID 20 Error: Installation Failure: Windows failed to install the following update with error 0x80070002: Windows 8.1 Update (KB2919355).
    3) The Setup Event Log would have an ID 3 Error: Windows update "Update for Windows (KB2919355)" could not be installed because of error 2147942402 "The system cannot find the file specified." (Command line: ""C:\Windows\system32\wusa.exe" "C:\Servicing\Windows8.1-KB2919355-x86.msu" ")

    The same failure happens if update KB2919355 is installed through Windows Update or Windows8.1-KB2919355-x86.msu is downloaded and run as a stand alone update.

    Microsoft Support fixed the problem by:
    1. Running as Administrator a Command Prompt
    2. sfc /scannow
    3. dism.exe /online /cleanup-image /scanhealth
    4. dism.exe /online /cleanup-image /restorehealth
    5. Rebooting (which then automatically installed the KB2919355 Update without error).
    6. Once rebooted, Check for Windows Updates to install more updates now that KB2919355 has been installed.
    7. Running services.msc
    8. Making sure the Windows Installer service will start.
    9. Changing the Windows Update service Startup type from Manual to Automatic.
    Last edited by Skisby; 2014-05-11 at 13:50.

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  17. #30
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    If I run sfc /scannow here is the error:

    2014-07-14 20:59:49, Info CSI 00000891 [SR] Beginning Verify and Repair transaction
    2014-07-14 20:59:49, Info CSI 00000892 [SR] Cannot repair member file [l:34{17}]"IMEDICAPICCPS.DLL" of Microsoft-Windows-IME-EAShared-CCShared, Version = 6.3.9600.17031, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    2014-07-14 20:59:49, Info CSI 00000893 [SR] Cannot repair member file [l:34{17}]"IMEDICAPICCPS.DLL" of Microsoft-Windows-IME-EAShared-CCShared, Version = 6.3.9600.17031, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    2014-07-14 20:59:49, Info CSI 00000894 [SR] This component was referenced by [l:166{83}]"Package_1076_for_KB2932046~31bf3856ad364e35~amd64 ~~6.3.1.5.2932046-1393_neutral_GDR"

    Frustrating Windows Updating

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