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  1. #1
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    Windows 8.1 Update Error Code: 0x8007002

    I also posted this question on Monday, April 21, 2014 in Eileens Forum. While I received a couple replies, including a link to a couple of Woody's recent articles, I have not received an answer nor have I been able resolve the issue on my own:


    I am unable to get the Windows 8.1 update to install. The PC was originally a Win7 Pro desktop PC. Last summer (2013), I purchased the Win8 Pro upgrade at a local office supply store and it installed and worked fine. So did the subsequent online "upgrade" to Win 8.1 through the Windows store.

    I successfully installed all the pre-requisite patches with associated re-boots and was finally offered the Win 8.1 update via the control panel Windows updates.

    On my first attempt to install the Win 8.1 update, the error code was 0x80070057. I found the MS article on this code and used the dism.exe tool as instructed---but it reported no errors. However, the next try on installing the Win 8.1 update produced a different error code, this time the error code of 0x80070002. I have also tried the Mr Fix it tool for error code 80070002. Still no luck with getting the Win 8.1 update to install.

    Through googling, I have disabled MS Defender (i.e. the only anti-virus on the PC) and also read solutions by individuals that claim to unplug all USB devices except the keyboard and mouse. I saw another post that another person's solution was to have only a single hard drive--so I opened the case and unplugged the 2nd back-up SATA hard drive. None of these solutions have worked. Even with all of the USB devices all unplugged, with the second hard drive disconnected and MS defender disabled, I still receive the 0x80070002 error code after the process is 23%-25% completed. This cycle has now been repeated 4 times--so at least I am consistent.

    As I understand it, I won't be able to secure any additional Windows 8 updates after August 2014 (i.e. this date was originally May--but I have seen several sites stating the deadline was deferred to August) if I do not get the Windows 8.1 update to install. Should I have to start from scratch, my fallback position is terrible, as I would need to re-install the Windows 7 DVD that came with the original PC, then install the purchased Windows 8 Pro upgrade using the purchased DVD update, then go on-line to get the update to Windows 8.1 and then try the Windows 8.1 update again. If all of this is successfull, then I would need to re-install of all my software purchased over the last 2 years--including the pre-packaged software I initially purchased with the desktop. Even typing this process makes me upset.

    Any one have a proposed solution to resolve the error code? JimC

  2. #2
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    Was the "FixIt" you referred to this one http://support.microsoft.com/kb/910336 by any chance?

    I note that there are manual steps to follow if this (above) FixIt doesn't do the job. Did you try those, too?

    RockE

  3. #3
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    RockE---Thanks for the reply. Yes, that is the link I used. Sorry I failed to mention that I faithfully followed the manual instructions after Mr Fixit seemed to work but did not solve my problem. I have also manually downloaded the Win8.1, 64bit update (KB2919355) and tried to install it---but it is the same result; completes 23%-25% and then halts with the error code. JimC
    Last edited by JimClawson; 2014-04-22 at 15:14.

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    If I found myself in that predicament then I suppose the next thing I'd try is contacting Microsoft via a link on that page.
    Let them scratch their heads for awhile.

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    I will try to do that again this evening when I get home....I have tried that link twice previously (once Saturday and once Sunday) and while other internet sites were working flawlessly---I was unable to be connected. On Saturday I received the dreaded 404 page error and Sunday's message was that the page I was trying to link to was no longer available. Maybe someday I will look back and chuckle about the webpage link errors--but error code 80070002 has left me grumpy. I guess that is why I have taken to lounges and forums for help. Thanks again for your advice.

  6. #6
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    I was able to connect to the Microsoft webpage last night. I followed the suggestions provided by a representative. The problem is NOT resolved. If fact, now when you go to Control Panel and click Windows Updates the PC freezes. The only way to halt the freeze is to Ctrl-Alt-Delete and stop the process. After the additional Microsoft tweaking, now when I try to run the update from the downloaded install file, I receive an 80070005 error code. So I am "hold" for now as the "problem" is being looked at by Microsoft.

    I was able to locate an Acronis image of the hard drive that I created last summer after the Windows8 Pro Update. I was also told by Microsoft that the Windows recovery process would not solve my issue either or return the computer to a state to start the entire process over as there has been too much tweaking already done to operating software. I will post back as this process progresses.

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    Can you do a "Restore" to before you upgraded? That won't get you upgraded, but it might help with the other problems.

  8. #8
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    Processing all of the pre-requisite updates plus my own "trials" using Mr Fix It and Microsoft's other webpage manual instructions--and also following the Microsoft instructions from last evening restore points prior to all of this activities are gone--and I was told that this may also be a result of all the dism activity too.

    I am researching now how to download and create a Windows 8.1 installation DVD or USB drive. The "only" Windows full installation disk that I have is the WIndows 7 Pro--since I purchased only the Windows 8 Pro upgrade DVD and subsequently installed the 8.1 upgrade. If I can secure/create a Win8.1 "installation" dvd then I may be able to do a windows restore. The Microsoft rep was to e-mail me instructions--which I have not received yet--so I am researching on my own for now.

    My gut feeling is that too many attempts to fix the Win 8.1 update installation issue has left me with a Windows 8.1 operating system that I cannot update going forward. I also noticed that Windows defender will no longer update either. So I am being proactive. I do have another hard drive to insert in place of the current system hard drive to experiment with other alternatives and not destroy the current system hard drive should Microsoft come up with a solution.

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    Quote Originally Posted by JimClawson View Post
    As I understand it, I won't be able to secure any additional Windows 8 updates after August 2014 (i.e. this date was originally May--but I have seen several sites stating the deadline was deferred to August) if I do not get the Windows 8.1 update to install.
    The 90-day extension from May 13th to August 12th for Windows 8.1 without the Update (KB2919355) only applies to enterprises using Windows Server Update Services etc.

    There is no extension beyond May 13th for those of us using Windows Update:

    For our consumer customers, the Windows 8.1 Update is a required update to keep Windows 8.1 devices current. It will need to be installed to receive new updates from Windows Update starting on May 13th. The vast majority of these customers already have Automatic Update turned on, so they don’t need to be concerned since the update will simply install in the background prior to May 13th. For customers managing updates on their devices manually who haven’t installed the Windows 8.1 Update prior to May 13th, moving forward they will only see the option to install the Windows 8.1 Update in Windows Update. No new updates will be visible to them until they install the Windows 8.1 Update. For customers on metered networks, they will get the same experience until they install the Windows 8.1 Update.
    Windows 8.1 Update: WSUS Availability, Extended Deployment Timing


    Quote Originally Posted by JimClawson View Post
    I am researching now how to download and create a Windows 8.1 installation DVD or USB drive. The "only" Windows full installation disk that I have is the WIndows 7 Pro--since I purchased only the Windows 8 Pro upgrade DVD and subsequently installed the 8.1 upgrade. If I can secure/create a Win8.1 "installation" dvd then I may be able to do a windows restore. The Microsoft rep was to e-mail me instructions--which I have not received yet--so I am researching on my own for now.
    This HTG article published today is a good summary: How to Perform a Clean Install of Windows 8.1 With a Windows 8 Key


    Bruce
    Last edited by BruceR; 2014-04-23 at 12:02.

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    Bruce,
    So much for my understanding of the updates delay--thank you for the clarification. Thanks also for the article link as I may just need to do a clean installation. Bummer.
    JimC

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    Jim: I did a clean install of Windows 8.0 32-bit on my computer. Everything worked flawlessly. I installed all available updates, then did a complete backup. I then installed the 8.1 update. It took a long time, but it successfully installed. I then began to notice various issues, so I decided to go back to 8.0. I restored the backup I made, and once again everything works flawlessly.

    I am perfectly happy with Windows 8.0. It will be supported for a long time to come, so unless someone comes up with a compelling reason, I have no plans to upgrade to 8.1.

    There's no reason you have to go to 8.1. Stay at 8.0 if moving to 8.1 is too much of a hassle.

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    mrjimphelps---thanks. My "problem" is that I am already on version 8.1---just trying to install the 8.1 update. If I have to "resort" to a re-install or try to restore my Acronis image from last summer that I made immediately after I installed Windows 8 Pro from my purchased Win8 Pro upgrade dvd...I may follow your advice and just stay put with Windows 8. I am a keyboard / mouse user anyway and was already by-passing the ill-named Metro interface.

    I don't know if there is any Microsoft support life difference between verion 8 and version 8.1--my question is whether Microsoft will support version 8.1 longer than it is currently planned for version 8.0. Do you know? Thanks JimC

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    Quote Originally Posted by JimClawson View Post
    I don't know if there is any Microsoft support life difference between verion 8 and version 8.1--my question is whether Microsoft will support version 8.1 longer than it is currently planned for version 8.0. Do you know? Thanks JimC
    Much longer; 9 years v. 21 months:

    ... customers on Windows 8 have ... until January 12, 2016, to move to Windows 8.1 in order to remain supported.

    Windows 8.1 ... will reach end of Mainstream Support on January 9, 2018, and end of Extended Support on January 10, 2023.

    Windows 8.1 Support Lifecycle Policy FAQ

    Bruce
    Last edited by BruceR; 2014-04-23 at 13:55.

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    Bruce---again, thank you your patience to answer my question(s). I will somehow get my PC operating software back to Windows 8.1---hopefully, Microsoft support will come up with a way to get my PC updates operational again. If not, hopefully my Acronis image from last summer is still good---and I'll start the Windows 8.1 upgrade and then the Windows 8.1 update process all over again rather than staying on Windows 8 only. Wow, nine years versus 21 months---you made my decision an easy one.

    I will report back with the ultimate outcome so others reading this thread will know the final resolution. JimC

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    Silver Lounger mrjimphelps's Avatar
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    What will likely resolve your issues is doing a clean install of 8.0, then install the 8.1 update.

    I would do two backups first: an image backup, and a files backup (one which can be searched, and from which files can be copied out of).

    After doing that, do a clean install of 8.0. Get everything updated and all software installed and updated. Get everything completely setup and ready to go.

    Now do the same two backups of your computer.

    Now do the Windows 8.1 update.

    The four backups listed above will allow you to get back to where you currently are if necessary, copy the files only if you need to, get back to a completely up to date install of Windows 8.0, or copy the files that are on your Windows 8.0 setup.

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