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  1. #1
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    Angry Windows 8 to 8.1 update issues

    Hello,
    I am trying to update to windows 8.1. I go into the store and the first thing that pops up is the 8.1 update. I click it and it depresses, and nothing happens. I also tried starting the update from the windows.com homepage. It switches to the store and all I get is a white background with a spinning dot circle in the middle.

    Here is what I have tried:
    • wsreset.exe
    • The microsoft trouble shooter
    • Signing in with a Microsoft account
    • Disabling anti-virus


    I have hit the end of my rope. I am thinking about going back to windows 7, or buying a Mac.

  2. #2
    Super Moderator bbearren's Avatar
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    Is your Windows 8 up to date with all Windows Updates?
    Create a fresh drive image before making system changes, in case you need to start over!

    "The problem is not the problem. The problem is your attitude about the problem. Savvy?"—Captain Jack Sparrow "When you're troubleshooting, start with the simple and proceed to the complex."—M.O. Johns "Experience is what you get when you're looking for something else."—Sir Thomas Robert Deware.
    Unleash Windows

  3. #3
    WS Lounge VIP mrjimphelps's Avatar
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    Make sure you do a complete backup before proceeding with the update.

    I'd stay with 8.0 if you can't get to 8.1. There's nothing wrong with 8.0.

  4. #4
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    Yes, I have all the recent updates.

    The only reason I want 8.1 is for the added benefits for conventional pcs
    Last edited by bubtub; 2014-04-22 at 19:16.

  5. #5
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    Lightbulb

    Since I am not going to try to sort this out from this vantage point or w/ the info you have given... but, I will provide you w/ a solution. And don't laugh, this is a serious recommendation/suggestion. Microsoft will solve this for you AND due to the subject matter ie an Update not succeeding, it is a free call. The phone # for you to call is 1-866-727-2338

    Cheers,
    Drew
    290_Windows8_1.jpg

  6. #6
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    I have already called MS, they could not solve the problem the "standard way" and I would have to pay them for "advanced support".

  7. #7
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    Have you tried signing in with a Microsoft account and disabling your A/V at the same time?

    Have you tried installing in safe mode with networking?

    Do you have enough free disk space for the upgrade? at least 3GB for 32-bit and at least 3.8 GB for 64-bit.

    Double check to ensure that KB 2871389 and KB 2917499 are installed.

    Some editions of Windows 8 don’t support updating to Windows 8.1 from the Store. These include the following:

    • Windows 8 Enterprise. Talk to your system admin about updating to Windows 8.1.

    • Windows 8 Pro, if installed by an organization or a program that uses Volume Licensing. Talk to your system admin, or the administrator of the program that was used to install Windows 8. If you’re the administrator, you can find more info and links to Windows 8.1 ISOs in the Windows 8.1 Enterprise Evaluation.

    • Windows 8 Pro, if installed using an MSDN or TechNet ISO, and activated using Multiple Activation Keys. You might be able to download a Windows 8.1 ISO from MSDN or TechNet.

    • Windows 8.1 Preview or Windows RT 8.1 Preview. You might still be able to update from the Store. For more info, see Update from Windows 8.1 Preview to Windows 8.1.

    Joe

  8. The Following User Says Thank You to JoeP517 For This Useful Post:

    mrjimphelps (2014-04-24)

  9. #8
    Super Moderator bbearren's Avatar
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    When 8.1 was made available, I updated my desktop, but later rolled back to 8. Perhaps this weekend I will restore the image of 8.1 and try the Update to see how it goes, as far as the installation itself.

    As for Windows 8, updates will remain available. For 8.1, updates will no longer be available unless the 8.1 Update is applied (as covered by Woody in the latest newsletter). My laptop is 8.1.1 (Update installed).
    Create a fresh drive image before making system changes, in case you need to start over!

    "The problem is not the problem. The problem is your attitude about the problem. Savvy?"—Captain Jack Sparrow "When you're troubleshooting, start with the simple and proceed to the complex."—M.O. Johns "Experience is what you get when you're looking for something else."—Sir Thomas Robert Deware.
    Unleash Windows

  10. #9
    5 Star Lounger petesmst's Avatar
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    If you are a subscriber, the latest edition of the Windows Secrets Newsletter also offers some advice for a "trouble-free" installation. See "When the Win8.1 Update installation goes awry" in Issue 430 of 2014-04-24
    (My Setup: Custom built: 3,70GHz Intel Core i7-4820K CPU; MSI Military Class iii X79A-GD45 Plus Motherboard; Win 10 Pro (64 bit) - (UEFI-booted); 16GB RAM; 512GB SAMSUNG SD850 PRO SSD; 120GB SAMSUNG 840 SSD; Seagate 2TB Barracuda SATA6G HDD; GeForceGTX 980 4GB Graphics Card; Office 2013 Prof (32-bit); MS Project 2013 (32-bit); Acronis TI 2015 Premium, NIS 2016, VMWare Workstation12 Pro, etc). WD My Book 3 1TB USB External Backup Drive). Samsung 24" Curved HD Monitor.

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