Page 1 of 2 12 LastLast
Results 1 to 15 of 18
  1. #1
    5 Star Lounger
    Join Date
    Dec 2000
    Location
    Calgary, Alberta, Canada
    Posts
    749
    Thanks
    4
    Thanked 0 Times in 0 Posts

    Question Sleep mode: Hardware or software problem?

    I am posting this here, because I am not sure how much this problem may involve Windows 8.1. If it should be in another forum, then the mods can move it.

    I picked all the components, some, after discussion with the "builder", others from my personal "research". I am running Windows 8.1 Professional. I had it all assembled by a 2nd party (the builder) and it is running fairly well with one exception. We, the builder and myself, are having a hard time getting the "sleep mode" function to work. I am asking here because I don't know how much of this is software - Win 8.1 Pro - or hardware - the components in the system.

    It will go into "sleep mode" and with anywhere from a few seconds to a few minutes, it "awakens" again, but once in a while, it will stay asleep until I "wake" it up. I have tried to figure out the difference between these two happenings, but have had no luck doing so.

    My question is whether or not we should be looking seriously at the hardware, MB, CPU, SSDs, HDDs, etc., (list can be supplied) or is it something in Win 8.1 Pro or an interaction between the two of them. Any insight that anyone would care to provide will be greatly appreciated. Thanks.

    Ron M

  2. #2
    Administrator
    Join Date
    Mar 2001
    Location
    St Louis, Missouri, USA
    Posts
    21,184
    Thanks
    3
    Thanked 709 Times in 632 Posts
    Take a look at the power management properties for your NIC to see if you allow it to wake the computer.

    Also, in an elevated command prompt use Powercfg.exe. Use /? to list the options and use one or more of the options available for reporting - /LASTWAKE, /ENERGY, or /SLEEPSTUDY.

    Joe

  3. #3
    5 Star Lounger
    Join Date
    Dec 2000
    Location
    Calgary, Alberta, Canada
    Posts
    749
    Thanks
    4
    Thanked 0 Times in 0 Posts
    My techie background is a little lacking, but by the initials NIC, I am assuming that you mean Network Interface Controller? I am not sure how to look at its power management properties. Is there a reference I should know about?

    I will check on the options with Powercfg.exe and report back.

    Thanks Joe.

    Ron M

  4. #4
    5 Star Lounger
    Join Date
    Dec 2000
    Location
    Calgary, Alberta, Canada
    Posts
    749
    Thanks
    4
    Thanked 0 Times in 0 Posts
    Joe, I tried to run powercfg.exe and all I get are a bunch of what look like search retrievals from Bing. What I did was go to the start Window and type "run" and then up comes a small box and I continue typing "powercfg.exe /?" and all I get is this search results - nothing that looks like powercfg was ever actually run. I am obviously doing something wrong, but I don't know what. Can you help out with this? Thanks.

    Ron M

  5. #5
    WS Lounge VIP
    Join Date
    Aug 2012
    Location
    UK
    Posts
    3,770
    Thanks
    71
    Thanked 476 Times in 458 Posts
    The command needs to be run from Command Prompt (Admin).

    I think these two articles will help, the latter from a sub-link in the first article.

    http://www.intowindows.com/how-to-op...n-windows-8-1/

    http://www.intowindows.com/how-to-en...-in-windows-8/

  6. #6
    2 Star Lounger
    Join Date
    Jan 2010
    Location
    Fort McMurray, Alberta, Canada
    Posts
    133
    Thanks
    11
    Thanked 13 Times in 12 Posts
    If your computer successfully enters Sleep mode at all, that rules out BIOS sleep weirdness. There have been some long-standing problems with BIOS support for the S1-S4 sleep modes.

    Just a couple of thoughts, in approx. decreasing order of likelihood:

    1). The inconsistent waking behaviour, in terms of time, is significant to me. Turn off mouse events as a trigger to wake the computer. Many people overlook how sensitive a mouse sensor is, particularly the modern sensors. These can have a resolution of thousands of DPI. Vibrations too small to feel can trigger the mouse motion sensor and wake up the computer. If this works, you will have to wake up the computer with your keyboard and not the mouse.

    2). Port activity can wake the computer too. Serial port events used to be a thing, particularly in the days of modems. Nowadays look out for Ethernet Wake On LAN events as a means to wake up the computer.

    3). Automated tasks can wake the computer. The computer must be running in at least some minimal state to allow this but Sleep mode qualifies. Do you have any automated Task Scheduler events that might be doing this?

  7. #7
    WS Lounge VIP Coochin's Avatar
    Join Date
    Jun 2014
    Location
    Queensland, Australia
    Posts
    1,367
    Thanks
    14
    Thanked 164 Times in 152 Posts
    Quote Originally Posted by Ron M View Post
    ...by the initials NIC, I am assuming that you mean Network Interface Controller? I am not sure how to look at its power management properties. Is there a reference I should know about?...
    "NIC" also called "network adapter", "ethernet adapter", etc.

    Go to "Device Manager/Network adapters". Right-click your network adapter then left-click "Properties". Under the "Power Management" tab clear the checkboxes so any network activity will not cause Windows to wake from sleep mode.
    Computer Consultant/Technician 15+ years experience.
    Most common computing error is EBKAC: Error Between Keyboard And Chairback
    AMD FX8120 (8-core @ 3.1GHz) CPU, Gigabyte GA-990FXA-D3 motherboard, 8GB (2x4GB) DDR3 1866MHz RAM, ATI-AMD Radeon HD6770 PCI-E VGA, 480GB Kingston SSD, 2TB Seagate SATA3.0 HDD, ASUS DVD/RW.

  8. #8
    5 Star Lounger
    Join Date
    Dec 2000
    Location
    Calgary, Alberta, Canada
    Posts
    749
    Thanks
    4
    Thanked 0 Times in 0 Posts
    Quote Originally Posted by Coochin View Post
    "NIC" also called "network adapter", "ethernet adapter", etc.

    Go to "Device Manager/Network adapters". Right-click your network adapter then left-click "Properties". Under the "Power Management" tab clear the checkboxes so any network activity will not cause Windows to wake from sleep mode.
    Coochin, thanks for the insight. I tried to get a Windows Snip to Paste in here, but I couldn't figure out how to make it happen - maybe this will work - attaching an image file. These are all the things listed under Network Adapters. Which ones do I clear?

    Capture A.JPG

    Ron M

    PS - It worked - posting the image, that is.
    Last edited by Ron M; 2015-07-09 at 20:20.

  9. #9
    5 Star Lounger
    Join Date
    Dec 2000
    Location
    Calgary, Alberta, Canada
    Posts
    749
    Thanks
    4
    Thanked 0 Times in 0 Posts
    Quote Originally Posted by BHarder View Post
    If your computer successfully enters Sleep mode at all, that rules out BIOS sleep weirdness. There have been some long-standing problems with BIOS support for the S1-S4 sleep modes.

    Just a couple of thoughts, in approx. decreasing order of likelihood:

    1). The inconsistent waking behaviour, in terms of time, is significant to me. Turn off mouse events as a trigger to wake the computer. Many people overlook how sensitive a mouse sensor is, particularly the modern sensors. These can have a resolution of thousands of DPI. Vibrations too small to feel can trigger the mouse motion sensor and wake up the computer. If this works, you will have to wake up the computer with your keyboard and not the mouse.

    2). Port activity can wake the computer too. Serial port events used to be a thing, particularly in the days of modems. Nowadays look out for Ethernet Wake On LAN events as a means to wake up the computer.

    3). Automated tasks can wake the computer. The computer must be running in at least some minimal state to allow this but Sleep mode qualifies. Do you have any automated Task Scheduler events that might be doing this?
    BHarder, thanks for your reply. Some further questions for this old not-so-techie-anymore guy .

    My computer does successfully enter Sleep mode, just won't stay there most of the time.

    1) How do I turn off the mouse "sensitivity"? I have no problem waking the computer with the keyboard.

    2) How do I find out if this - port activity - is the potential problem?

    3) See my reply to Coochin and the associated question.

    Ron

  10. #10
    5 Star Lounger
    Join Date
    Dec 2000
    Location
    Calgary, Alberta, Canada
    Posts
    749
    Thanks
    4
    Thanked 0 Times in 0 Posts
    Quote Originally Posted by Sudo15 View Post
    The command needs to be run from Command Prompt (Admin).

    I think these two articles will help, the latter from a sub-link in the first article.

    http://www.intowindows.com/how-to-op...n-windows-8-1/

    http://www.intowindows.com/how-to-en...-in-windows-8/
    Sudo15, thanks for your reply and the info. The first one I am already aware of as that is how I got into Administrator mode.

    Haven't tried the second one - will the second one work with Win 8.1?

    Ron M

  11. #11
    WS Lounge VIP Coochin's Avatar
    Join Date
    Jun 2014
    Location
    Queensland, Australia
    Posts
    1,367
    Thanks
    14
    Thanked 164 Times in 152 Posts
    Quote Originally Posted by Ron M View Post
    ...These are all the things listed under Network Adapters. Which ones do I clear?...
    Should be the "Broadcom 802.11ac Network Adapter".
    Computer Consultant/Technician 15+ years experience.
    Most common computing error is EBKAC: Error Between Keyboard And Chairback
    AMD FX8120 (8-core @ 3.1GHz) CPU, Gigabyte GA-990FXA-D3 motherboard, 8GB (2x4GB) DDR3 1866MHz RAM, ATI-AMD Radeon HD6770 PCI-E VGA, 480GB Kingston SSD, 2TB Seagate SATA3.0 HDD, ASUS DVD/RW.

  12. #12
    WS Lounge VIP
    Join Date
    Aug 2012
    Location
    UK
    Posts
    3,770
    Thanks
    71
    Thanked 476 Times in 458 Posts
    Quote Originally Posted by Ron M View Post
    Haven't tried the second one - will the second one work with Win 8.1?

    Ron M
    I would think so, although being a poor relation with just Win 7 I am unable to check that out myself as I would normally do before posting a link.

  13. #13
    5 Star Lounger
    Join Date
    Dec 2000
    Location
    Calgary, Alberta, Canada
    Posts
    749
    Thanks
    4
    Thanked 0 Times in 0 Posts
    Quote Originally Posted by Coochin View Post
    Should be the "Broadcom 802.11ac Network Adapter".
    So I followed you directions from a previous post - Go to "Device Manager/Network adapters". Right-click your network adapter then left-click "Properties". Under the "Power Management" tab clear the checkboxes so any network activity will not cause Windows to wake from sleep mode. - the only problem was that there were no checkboxes to clear under "Power Management". The only choices I received were "Allow this computer to turn off this device to save power" which was checked and "Allow this device to wake the computer" which was greyed out and thus not accessible. Maybe this is not the problem?

    Do you have any further suggestions? Thanks.

    Ron M

  14. #14
    2 Star Lounger
    Join Date
    Jan 2010
    Location
    Fort McMurray, Alberta, Canada
    Posts
    133
    Thanks
    11
    Thanked 13 Times in 12 Posts
    1) How do I turn off the mouse "sensitivity"? I have no problem waking the computer with the keyboard.
    I'll give you the instructions for Windows 7, which will have to do for now. I don't have access to a Win8 computer at the moment.

    The command sequence is:

    Start | Control Panel | Mouse | Hardware | Properties | General | Change Settings | Allow Changes? | Yes | Power Management | Allow This Device To Wake The Computer? | De-Select | OK | Apply | OK.

    It's much the same in Windows 8 (I believe, from imperfect recollection). However the initial part of the command sequence is different; I believe you begin something like this:

    Desktop | Charms | Computer | Settings...

    That's pretty close.

  15. #15
    WS Lounge VIP Coochin's Avatar
    Join Date
    Jun 2014
    Location
    Queensland, Australia
    Posts
    1,367
    Thanks
    14
    Thanked 164 Times in 152 Posts
    Quote Originally Posted by Ron M View Post
    ...The only choices I received were "Allow this computer to turn off this device to save power" which was checked and "Allow this device to wake the computer" which was greyed out and thus not accessible...
    You need to remove the tick from the "Allow this computer to turn off this device to save power" checkbox.
    Computer Consultant/Technician 15+ years experience.
    Most common computing error is EBKAC: Error Between Keyboard And Chairback
    AMD FX8120 (8-core @ 3.1GHz) CPU, Gigabyte GA-990FXA-D3 motherboard, 8GB (2x4GB) DDR3 1866MHz RAM, ATI-AMD Radeon HD6770 PCI-E VGA, 480GB Kingston SSD, 2TB Seagate SATA3.0 HDD, ASUS DVD/RW.

Page 1 of 2 12 LastLast

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •