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  1. #16
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    Hi Joe

    Yes it is just the same on both computers

    Oldn

  2. #17
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    Have you tried resetting IE on the malfunctioning PC? Go to Tools (the gear) | Internet Options | Advanced (tab) | Reset (button at bottom).

    Joe

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    oldn (2014-05-12)

  4. #18
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    Hi Joe

    Just did what you said, sorry but it made not difference

    Oldn

  5. #19
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    Sorry but I'm out of ideas. Perhaps you can find something or get an answer at the Outlook.com forum.

    Joe

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    oldn (2014-05-12)

  7. #20
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    Hi Joe

    I have been working on it this afternoon and found a work around.

    I have installed Google Chrome and everything works OK we can get into all the folders, but not with IE

    It was what you said about resetting IE, and when it did not work, try some thing else

    Thanks a lot Oldn

  8. #21
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    Glad you found a work around. I guess that with XP not being supported any more that IE8 will fall further and further behind. Thanks for posting back.

    Joe

  9. #22
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    Oldn,

    Although I rarely use IE, I have customers that have had issues with IE that are similiar to your problem. YMMV, but try this on the malfunctioning computer:

    If Compatibility View is enabled, disable it. If it's disabled, enable it.

    Good Luck!

    KDS

  10. #23
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    This sounds like a problem I was having. Did you export the contents of the folder to her laptop? In the upper left corner of the account there should be a dark blue drop down box. Click that and look for "Export e-mail." Then click "E-mail messages." A new box will open that gives you two choices. "E-mail messages," and "Account." Choose the "E-mail messages one and then choose the destination in that box as to where to send the messages to.

  11. #24
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    Quote Originally Posted by leejosepho View Post
    I would have to install Outlook to have a look for myself, but maybe something here will help:
    http://www.howto-outlook.com/howto/accountsettings.htm
    Hi Leejosepho,

    This comment and your earlier comment "I do not have experience with Office Outlook Hotmail," tell me that you are thinking about the Outlook email program, which is unfortunately NOT relevant to this discussion about Hotmail. Hotmail is now part of outlook.com and they even tried to get people to change their old Hotmail addresses to Outlook addresses (I don't think they got many takers on that, but they were very persistent for a while). The OFFICE outlook program has nothing to do with Hotmail. And while I've been using Hotmail since 1998, and also still use an XP IE 8 computer (I'm on it right now), I'm not sure what the issue is in not opening folders on one particular laptop. However, some XP computers do certain things better than others, I know that from experience. Wish I could give a better answer on why those folders won't work.
    Last edited by rmp121851; 2014-05-17 at 15:26. Reason: spelling

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