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  1. #1
    Ken Kashmarek
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    Error with KB2926765 May 2014 Patch Tuesday Win7 32-bit

    I ran the May 2014 patch Tuesday updates on my Win7 32-bit system, and encountered the following dialog message upon reboot:

    "Windows cannot access the specified device, path, or file. You may not have appropriate permissions to access the item."

    I had to work my way through the fixes until I removed KB2926765, and uninstalled an Adobe Flash Player update. I then reinstalled, KB2926765, and also the Adobe Flash Player update returned. The dialog message came back also.

    On a whim, I left KB2926765 alone but simple removed the Adobe Flash Player update, and the problem goes away (no reboot this time).

    So, the flash player update appears to be the problem.

    Anybody else hit this?

  2. #2
    Ken Kashmarek
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    I have searched the Microsoft support pages for more information. The knowledge base article makes NO reference to the Adobe Flash Player install that appears to be at the root of this problem. The referenced material also is lacking any information about the flash player update.

    It appears that Windows Update may have been compromised.

    If you install KB2926765, do this by itself, and look for a flash play update afterwards. It it is now there with the same install data, use programs and features to remove that change.

  3. #3
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    I installed the new flash player update after doing windows updates on my 32 bit and had no problems.

  4. #4
    Ken Kashmarek
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    Update: in reading the material for KB2926765, it applies only to those systems that have KB2919355 installed.

    KB2919355 is a Win8 fix. I am attempting to run Windows Update on Win7.

    Thus, there is an error in Windows Update, attempting to apply a Win8 update against a Win7 system.

    Further, I have successfully re-installed the Flash Player update (v13) and my system now appears whole again.

    AV scans show no malware on the computer.

  5. #5
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    Windows update has not been compromised. Have you tried totally uninstalling flash and reinstalling it? What apps that use Flash are installed on your system?

  6. #6
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    Flash is only a bundled update with Windows 8 and 8.1 systems. The title on http://support.microsoft.com/default...;en-us;2926765 is totally wrong for Windows 7 systems. I'm seeing if I can get them to change it. Please note it's the title only, the update still applies as it's the Windows Shell handler patch

    Microsoft Security Bulletin MS14-027 - Important:
    https://technet.microsoft.com/library/security/ms14-027

  7. The Following 2 Users Say Thank You to SusanBradley For This Useful Post:

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  8. #7
    Ken Kashmarek
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    All feedback is appreciated.

    A point has been missed from above. When KB2926765 was installed by Windows Update, that change installed Flash Player 13. If this is a Windows Shell handler patch, why did it install Flash Player? Secondly, when I uninstalled the Flash Player only (via add/remove programs under Programs and Features), the block that prevented programs from running, was now gone (the dialog "Windows cannot access..." no longer came up). So there is still more wrong with KB2926765 than indicated by Susan's post.

  9. #8
    Ken Kashmarek
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    I went to my Win8.1 system, downloaded & installed updates, but did KB2926765 separate from the Adobe Flash Player update. All went well. Installing the Flash update later also worked fine.

    Apparently, on Win8.1 (Pro), there isn't an issue with KB2926765.

    I have a 2nd Win7 32-bit system yet to check out.

  10. #9
    Ken Kashmarek
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    I just updated my other Win7 32-bit system, and KB2926765 installed correctly with no issues. I suspect a change has been made to the patch, or perhaps this Win7 partition, which is a clean install for fix-up/recovery situations, is not affected by the patch in the same way.

    By the way, in the past year, KB2798162 produced the same symptoms and is on my list of hidden updates. I was able to remove it the same way.

    Also, in an earlier post, there was a question about what Flash apps are on my computer. The only ones are the browsers that use Flash for videos and Flash enabled presentation type of material (not used otherwise for anything else). That question probably isn't pertinent to the problem, but a suggested solution was: uninstall the Flash Player and manually re-install it. That also corrected the situation but that was a one time shot in the dark, which could have been coincidental or just a lucky break.

    As ever, any and all feedback is appreciated.

  11. #10
    Ken Kashmarek
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    Okay, I have just obtained proof positive of a Windows Update error with regards to the install of KB2926765 on my Win7 32-bit system. The version of SHELL32.dll installed on my computer is 6.3.9600.17090. In the documentation for KB2926765 (MS14-027), the Win7 versions of this module for my x86 based system are:

    File name File version File size Date Time Platform
    Shell32.dll 6.1.7601.18429 12,874,240 25-Mar-2014 02:09 x86
    Shell32.dll 6.1.7601.22639 12,877,312 25-Mar-2014 02:18 x86

    The Win8.1 versions are:

    For all supported x86-based versions of Windows 8.1
    File name File version File size Date Time Platform
    Shell32.dll 6.3.9600.17083 18,679,728 27-Mar-2014 07:48 x86

    Note, 6.1 based for Win7, 6.3 based for Win8.1, and the version installed on my Win7 system is a Win8.1 version.

    Thus, there was a Windows Update error for my normal Win7 system.

    On my clean install Win7 system, the KB2926765 SHELL32 module installed is 6.1.7601.18429, which is correct.

    On my Win8.1 system, the KB2926765 module installed is 6.3.9600.17090, which is the correct level for Win8.1 (though more up-to-date than the security bulletin indicates).
    Last edited by Ken Kashmarek; 2014-05-14 at 12:44. Reason: correct bulletin number

  12. #11
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    That Flash was updated when you installed KB2926765 on a Win7 PC was coincidental. With Windows 7 Flash is not updated through Windows Update. Flash has its own update settings which allow for automatic update. When Adobe introduced the automatic updates for Flash you should have been forced to select some update parameter with the default being "let Adobe update Flash automatically".

    Joe

  13. #12
    Ken Kashmarek
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    In response to the "coincidental" happening, I don't think so. When KB2926765 was removed (uninstalled) the first time, I also uninstalled Flash Player 13.

    Later, I allowed Windows Update to once again install KB2926765, and once again, Flash Player 13 was installed. Conicidence? No.

    I have my Flash updates set to be performed with notification first, then install at my choosing. That did not happen. In both cases, Flash Player 13 showed up when KB2926765 was installed. Further, when I removed Flash Player 13 after the 2nd install, the blocking dialog no longer came up.

    This whole situation is upsetting to me. It appears that Microsoft support is starting to show signs of stress. In particular, the security bulletin indicates KB2926765 is only for systems that have a Win8.1 fix applied, yet this patch was applied to Win7. What? Susan indicates that part of the bulletin is in error, but we will have to see if it gets changed.

    By the lack of others chiming in, I suspect I may have a unique situation here, though I would like to understand what the uniqueness is.

  14. #13
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    There's no flash update in that KB. Can you email me (susan-at-msmvps.com - change the -at- to @) your windowsupdate.log file so I can review it please?
    I notified Microsoft. Again, it's the title that is erroneous, not the patch as this KB is definitely applicable to Windows 7 systems.

  15. #14
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    Again, there's no error here. KB2926765 is a needed patch for Windows 7. It's applicable to all platforms. It's merely the title of the KB number is wrong.

  16. #15
    Ken Kashmarek
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    Susan: thanks for sticking with this. I will dig out the log and email it to you.

    To further research this, I uninstalled KB2926765, then installed it again. This time, no effect with regard to Flash Player 13.

    However, upon reboot, I once again received the following dialog message again for anything that I wanted to execute:

    "Windows cannot access the specified device, path, or file. You may not have appropriate permissions to access the item."

    Puzzling.

    But, my workaround was STILL THE SAME. I uninstalled Flash Player 13, and now I could execute programs once again. Something in that uninstall of Flash Player 13 clears the block for executing programs that results after the install of KB2926765.

    Anomoly...I use Online Armor as my firewall. A dialog came up for the first time use of SHELL32.dll after getting programs to run again. In that dialog, it identified SHELL32.dll as version 6.1.7601.17514, while the version indicated in the file properties is 6.1.7601.18429. The file name was explicitely c:\windows\system32\shell32.dll.

    Now looking for the log file...

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