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  1. #1
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    Erratic wireless mouse behavior - mouse jitter - sluggish mouse response

    My new workstation (Win7, Int Core I7 - Nvidia Quadro 4000, SSDs) suffered from a wireless mouse problem right out the box. The wireless mouse was erratic, had mouse jitter and responded sluggish; the mouse would stop for a second and then move again or look like it was vibrating on the screen. Mouse clicks might or might not work.

    The PC manufacture said it might be the Bluetooth on the MoBo. So I turned off the BT and WiFi in the BIOS, and went with a wired network connection. The problem was minimized but sill an annoyance. I swapped out several different wireless mice (Logitech Anywhere, HP 3000, MS 6000, MS 3500). They all worked with my laptop but not on the workstation. Moving the mouse receiver to different USB ports reviled that ports on the back of the case were noisier than those on the front side, and that USB3 was noisier than USB2.

    I went to a wired mouse for a while. The mouse worked but I don't want the wire. Back to looking for a wireless solution, I thought I might have something to do with the video card, a video driver, a corrupt USB driver ... and spent a lot of wasted time trying to clean this up. I also read a number of post from people with similar issues, mainly using higher end gaming rigs or work stations. Some said WiFi interference, one said he changed the graphics card and it fixed his problem. I found an old MS Laser Mouse 5000 with a corded receiver. It works well with the receiver away from the case or on-top ... The problem is 2.4GHz RF noise that affects 2.4MHz wireless mice and/or other 2.4GHz wireless devices.

    I believe that the RF 2.4GHz noise is generated from the faster CPUs and/or the CPU/GPU on the graphic card. Without RF test equipment or swapping out parts its guess to the exact cause of the noise. Changing to a 27MHz wireless mouse on a different frequency solved my problem.

  2. #2
    Super Moderator CLiNT's Avatar
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    Have you also checked the wireless mouse on a different computer to ensure that the mouse itself isn't at fault?
    It might also be a good idea to test it on a friends system with minimal wifi/Bluetooth as a control.
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  3. #3
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    Follow up with second solution. Using a 6 foot USB extension cable, I moved the mouse receiver off the case. There are no problems with the (2.4Ghz) mouse performance after a week of testing. The problem IMHO is radio noise on the MoBo or graphics card.

  4. #4
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    in the original post "They all (mice tested) worked with my laptop but not on the workstation." So, yes. Also, all suspected drivers were uninstalled and re-installed (e.g. mouse, USB2, USB3, nVidia drivers, ...)

  5. #5
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    I have a very similar if not same problem. I have a Microsoft arc mouse and it has fully charged batteries and is located about 2 feet from the dongle. "All of a sudden" it began to skip. I checked the mouse pad and I swapped it to at least 3 different USB ports. I put it on a different PC and still have the problem. I have another Microsoft arc mouse of about the same age and it is working fine even with my grandkids "doing things" to it. My only conclusion is that like all hardware, for some reason, this mouse had had it. Rather than simply throwing it away, I'm going to try it on other machines and see what happens.

    Because it has a USB dongle, replacing that device does not seem possible since this appears to be one of those devices that are "married" to the mouse.

    The big lesson is to have more than one device as backups. This is true even for wired mice, hard drives, monitors, and things that you can afford because they will go out after a while.

  6. #6
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    This article (PDF download) may be of interest to anyone with USB 3.0 ports experiencing similar problems.

    http://www.usb.org/developers/whitepapers/327216.pdf

  7. #7
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    Slightly different situation

    My problem I believe is slightly different. I've been using the same setup for over 3 years with my wireless mouse and keyboard. In the past few days my mouse has become erratic. I've put fully recharged batteries in 3 times now. When I first start my pc, the mouse does not respond at all. A half hour later it will respond with jumping, waiting several minutes before responding, etc. Eventually, like a couple hours later it works slowly but doesn't jump. Any ideas? I'm running Win 7 and this is a Microsoft drive, keyboard and mouse combination. Bought as a package several years ago.

  8. #8
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    I'm assuming that the keyboard is wireless too, so that rules out the receiver. Have you reset the wireless mouse?
    Do you have a new cordless phone / wireless device near the computer?
    If it's still problematic your mouse is on it's way out.

    cheers, Paul

    p.s. It's worth opening a new thread for new problems, but stick with this one for now.

  9. #9
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    Quote Originally Posted by Paul T View Post
    I'm assuming that the keyboard is wireless too, so that rules out the receiver. Have you reset the wireless mouse?
    Do you have a new cordless phone / wireless device near the computer?
    If it's still problematic your mouse is on it's way out.

    cheers, Paul

    p.s. It's worth opening a new thread for new problems, but stick with this one for now.
    Thank you for replying and so quickly! My new wireless iPad was near, but the problem didn't start until after that and the iPad is not always within 30' when I have the problem. But I agree, it does look like it's the mouse that is apparently worn out.

  10. #10
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    I am having mouse issues with a brand new wireless KB and mouse combo that is 2.4 GHz. The mouse starts off fine then gets flakey, stalls, jumps, etc. if I press the connect button it's ok for a short while, then goes funky again. It's an off-brand Walmart thing, so I plan to return it in favour of a Logitech or something similar. It sounds like something other than 2.4 GHz is a good idea.

    rstew

  11. #11
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    FWIW I have an HP wireless mouse and it never misses a beat. Had a Logitech before that and it was fine until one of the buttons stopped working.

    cheers, Paul

  12. #12
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    Wireless will so that. USB ports will go out on you. The case mounted ones are the worse. I use an external USB powered hub now. You can replace the mouse which I have done a few times, AND check for cookies and the like.It won't hurt to reinstall the driver.

  13. #13
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    Quote Originally Posted by rstew View Post
    I am having mouse issues with a brand new wireless KB and mouse combo that is 2.4 GHz. The mouse starts off fine then gets flakey, stalls, jumps, etc. if I press the connect button it's ok for a short while, then goes funky again. It's an off-brand Walmart thing, so I plan to return it in favour of a Logitech or something similar. It sounds like something other than 2.4 GHz is a good idea.

    rstew
    Well I fixed the problem. Went to Bestbuy and picked up a Logitech pair on sale for less than the off-brand pair.
    has worked great now for several days, just like it should. Lesson: no more off-brand junk!

    rstew

  14. #14
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    Button on the Bottom

    There is a button with a USB symbol on it near the release tab for the battery. I pushed that and I'm guessing it did a sync with the wireless USB gizmo. Working well now. BTW... Powering on and off did not help - I do that daily. The secret button did the trick.
    Last edited by km3465; 2015-01-22 at 19:23.

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