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  1. #1
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    System Restore trouble

    Hi-
    Suddenly having probelm creating a Restore point. I tried turning off my AV, tried in Safe Mode and for all the different dates, I have not been successful.

    Any hints? Thank you!

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  4. #3
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    Thank you for the site. Have done everything suggested and still cannot restore....
    eventvwr.msc tells me it couldn't restore....

  5. #4
    3 Star Lounger SpywareDr's Avatar
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    "eventvwr.msc" is "Event Viewer", "rstrui.exe" is "System Restore".

  6. #5
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    Quote Originally Posted by SpywareDr View Post
    : "eventvwr.msc" is "Event Viewer", "rstrui.exe" is "System Restore".
    Confused: one of the site's suggestions was
    Run, type eventvwr.msc /s in the Open box, and then press Enter.
    Click the System category.
    Click the Source tab to sort by name, and then look for "sr" or "srservice." Double-click each of these services, and then evaluate the event description for any indication of the cause of the problem.

    Would you pls explain your post. Thank you

  7. #6
    3 Star Lounger SpywareDr's Avatar
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    What happens when you try to run System Restore?

  8. #7
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    As I said in original post, they all fail. Tried at least 6 different days.... Tried Safe Mode, tried turning off AV....

  9. #8
    3 Star Lounger SpywareDr's Avatar
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    Oh. I thought you were trying to create a Restore point, not restore one.

    So what you're saying then is System Restore is running okay but all of your Restore points are no good?

  10. #9
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    Hi -

    Assuming it's running ok since it tells me I cannot create a Restore point. Have tried many different dates...Thanks for your continued postings.

  11. #10
    3 Star Lounger SpywareDr's Avatar
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    What does the date have to do with creating a Restore point?

    A date is not required to "Create" a Restore point, it's only needed when you go to "Restore" one that has already been created.

    Create = to make or produce (something) : to cause (something new) to exist.

    Restore = to put or bring (something) back into existence or use.

  12. #11
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    Yes, I have been trying to restore to an earlier date

  13. #12
    3 Star Lounger SpywareDr's Avatar
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    1) If you're running a Norton (Symantec) product, see this page: https://support.norton.com/sp/en/us/...rProfile_en_us

    2) If you're getting an error message, what is it?

  14. #13
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    The error is that System Restore could not be restored to that date.
    Not running any Norton product.

  15. #14
    3 Star Lounger SpywareDr's Avatar
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    Try disabling your AntiVirus and try again. During a restoration, an active antivirus program scans for infected files. If the antivirus program detects any infected files, the antivirus program tries to modify, move, or delete the infected files. If the antivirus program successfully cleans the infected files, System Restore restores the cleaned files. However, if the antivirus software cannot clean a file, the antivirus software deletes or quarantines the file. As a result, the restoration does not work because these actions to the file cause an inconsistent restoration state. As a result, System Restore reverts to the state immediately before the restoration.

  16. #15
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    As I said in original post, I did disable my AV - and also tried to restore while in safe mode.

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