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  1. #1
    New Lounger
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    Adobe XI Standard patch 11.0.07 won't install: Error 1603

    I have tried for two weeks now to install a patch for Adobe XI without success. I wonder if anyone in this distinguished forum have had similar issues and might have some suggestions?

    === Logging stopped: 22/05/2014 21:46:11 ===
    MSI (c) (74:B4) [21:46:11:876]: Product: Adobe Acrobat XI Standard - Update 'Adobe Acrobat XI (11.0.07)' could not be installed. Error code 1603. Additional information is available in the log file C:\Users\ADMINI~1\AppData\Local\Temp\MSI4e9d1.LOG.

    I have tried a repair of the Adobe install, stopped unnecessary services, using the hidden administrator account (even though I am an administrator), verified my .net frame install, defragmented and verified MSI itself. All has resulted in the same failure.

    It appears unless I want to pay $39, I have to rely on the community forum. I have not uninstalled and reinstalled but others have without success.

    Related Threads:
    https://forums.adobe.com/message/6393817#6393817
    https://forums.adobe.com/message/6388769#6388769

    I am Stephen Warner in the adobe forums.

  2. #2
    2 Star Lounger JC Zorkoff's Avatar
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    First, did you look at the log file noted in the error message? Was there any useful information there?

    Second, many times my Anti-virus software gets in the way of an installation. I now disable the AV and any program controls in my Firewall before doing an installation.

  3. #3
    Silver Lounger
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    That KB936027 doesn't apply to Win 7, so there's need to worry about that.

    When you say you've tried all of the Google fixes, did you try any of http://helpx.adobe.com/creative-suit...main_solution4 that apply.

    I agree with JC Z that AV programs can get in the way and a safe workaround to disabling your AV is to try the download/install in Safe Mode with Networking and that will isolate anything else that isn't essential.

    There may also be something related in Event Viewer.

    Should it be a .NET Framework problem then you can get the repair tool from http://www.microsoft.com/en-us/downl....aspx?id=30135

  4. #4
    New Lounger
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    Yes I went through the logs and attempted to follow up each of the errors listed. I believe the majority are red herrings. The adobe forum threads have the details.

    Yes I have done attempted installs disabling all non essential programs.

    Thanks for the suggestions.

  5. #5
    New Lounger
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    Yes I have tried the applicable solutions at that thread with the exception of the support button but I don't think adobe standard is a cs product ....is it?

    Now the event log is something I have not done. Thank you.

  6. #6
    New Lounger
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    I see a consistent error in Event logs during the install regardless of whether it's an isolated install (all unnecessary programs shutdown) or not. The error is

    Log Name: Application
    Source: Application Error
    Date: 2014-05-25 10:09:06 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: HOST0760
    Description:
    Faulting application name: MsiExec.exe, version: 5.0.7601.17514, time stamp: 0x4ce792c4
    Faulting module name: MSIE89D.tmp_unloaded, version: 0.0.0.0, time stamp: 0x535f8f27
    Exception code: 0xc0000005
    Fault offset: 0x58397c28
    Faulting process id: 0x191c
    Faulting application start time: 0x01cf7822ca3e3244
    Faulting application path: C:\Windows\syswow64\MsiExec.exe
    Faulting module path: MSIE89D.tmp
    Report Id: 218ff6de-e416-11e3-8ebf-00221585cc3c
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-05-25T14:09:06.000000000Z" />
    <EventRecordID>50362</EventRecordID>
    <Channel>Application</Channel>
    <Computer>HOST0760</Computer>
    <Security />
    </System>
    <EventData>
    <Data>MsiExec.exe</Data>
    <Data>5.0.7601.17514</Data>
    <Data>4ce792c4</Data>
    <Data>MSIE89D.tmp_unloaded</Data>
    <Data>0.0.0.0</Data>
    <Data>535f8f27</Data>
    <Data>c0000005</Data>
    <Data>58397c28</Data>
    <Data>191c</Data>
    <Data>01cf7822ca3e3244</Data>
    <Data>C:\Windows\syswow64\MsiExec.exe</Data>
    <Data>MSIE89D.tmp</Data>
    <Data>218ff6de-e416-11e3-8ebf-00221585cc3c</Data>
    </EventData>
    </Event>

    Note Safe Mode does not allow MSI installs.

  7. #7
    Silver Lounger
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    What does the blue online help link give for this as to possible causes and solutions and see if a sfc /scannow as an administrator from the command prompt finds anything.

  8. #8
    New Lounger
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    I just did a sfc /scannow and it returned Windows Resource Protection did not find any integrity violations.

  9. #9
    New Lounger
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    Hmmm may have found something from your suggestion on the http://support.microsoft.com/kb/823951

  10. #10
    Silver Lounger
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    Did you run the .NET Framework Repair Tool ?

    Installing .NET Framework v4.5.1 could be a solution to v1.1 SP1 as it has all the attributes of the previous versions except v4.0 which it supersedes and replaces.

  11. #11
    New Lounger
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    I will try that tonight ... thanks Sudo15

  12. #12
    Silver Lounger
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    If that doesn't do it, do you have a restore point to prior this month's Windows Updates or have you downloaded any other programs since then ?

  13. #13
    New Lounger
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    No luck. Repair tool ran. Generated scads of logs that nothing jumps out at me.

    I ran the adobe update again without success. Stops at the same spot.

    I do not have a restore point that would be valid. I have downloaded many products since the install of Adobe.

    My Windows 7 env is about a year old but running flawlessly other than not being able to install this update.

  14. #14
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    I'd been Googling that Faulting application name: MsiExec.exe and came across quite a few others with the same problem and each found it was due to either a program they had downloaded or a Windows Defender update, so I can only suggest that you work your way back through each restore point and scan for affected programs with each, which could identify the conflict.

  15. #15
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    I'm not willing to start ripping things apart to get this update installed. Good news is that adobe enginners are going to set up a web connect session to diagnose the problem. I'll keep you posted.

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