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  1. #1
    Star Lounger
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    HP Photosmart 5515 printing problem

    I have an HP Photosmart 5515 with a most unusual problem. Items saved as wps (Microsoft word processor) will not print. Yet items saved in the png format (Photos) will. I have tried the uninstall/reinstall routine. I did a system restore. When it does print photos they are pathetic in quality. I've tried using the printer alone as a copy machine and it doesn't work at all. Can anyone please offer some suggestions?

  2. #2
    Silver Lounger
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    While you have said that you've reinstalled it, do you have the latest drivers for it http://h10025.www1.hp.com/ewfrf/wc/s...oduct=5063608&

    HP also have a printer diagnostics that you could run which may ID/fix the print/scan problems http://h10025.www1.hp.com/ewfrf/wc/d.../trailhead_doc

  3. #3
    Star Lounger
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    Yes, I have already updated the drivers and ran HP's diagnostics.

  4. #4
    Silver Lounger
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    This is the best I can find on printing problems for your model of printer which includes running the Print Quality Diagnostic Report and checking the vent holes in the cartridges http://h10025.www1.hp.com/ewfrf/wc/d...roduct=5063608

    It's quite possible that the machine may need a tech repair for the copying and scanning problems and contacting HP tech support for advice may help, although if the machine is out of warranty, some companies don't want to know.

    Sorry that I can't be of any further assistance on this - there may be others in the Lounge who have had similar problems.

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