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  1. #1
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    Outlook 2013 has stopped working with ReadFileEID Error

    No idea on what this could be, or what has caused it. I would rather not have to uninstall and then reinstall Office - its a disaster.

    Can someone help me out Please?

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  3. #2
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    I ask the obvious: Did you run a scanpst on it?

  4. #3
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    As the question by orangehat implies, this may be related to your pst file(s). If that is the case, a reinstall will do nothing, so you need to check all the pst files you are currently opening in Outlook. How that turns out should determine what to do next.
    Rui
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  5. #4
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    Tried opening Outlook having renamed the PST folder - this has the effect of disconnecting the PST, and allowing Outlook to load. Same error!!!

    Doing a re-install on a slow connection is really painful.

    It may still be a corrupt PST, though... luckily I have backups from last night!! Phew!

  6. #5
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    OK - Office 2013 reinstalled eventually - after about 2 hours!
    It didn't fix the problem!

    So, I am restoring from my last night backup, hopefully this will be OK!

  7. #6
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    ReadFileEID Error.png
    This is the error message I get - and using PST's that were working fine last night!

    I think this is something deeper..... HELP PLEASE!

  8. #7
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    OK - next part of trouble shooting.... go to Control Panel, and check the Mail Settings. When I click on Setup e-mail accounts, I get the same error message! It appears that this does run deeper....
    Now trying ScanPST, but I doubt that will help

  9. #8
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    PST Scanned - same error!

    Looks like there might be a problem with Windows..... - oh no.... not a complete re-install!!!

  10. #9
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    I don't see how installing Windows again would solve an Outlook issue. I also didn't think reinstalling Office would be needed or solve it. Just try to avoid going with the nuke option before you run out of options. Just take a deep breath and be patient. Rushing it won't sort it.

    There could be other files at play here. If could try to create a new Outlook profile. You can then worry about copying the files or even just using your current profile with a new set of files.
    Rui
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  11. #10
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    Next step - try to check System File Checker - at admin command prompt type sfc /scannow.
    Results to follow shortly

  12. #11
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    Another option to try is to start Outlook in safe mode: http://www.outlook-tips.net/beginner...-in-safe-mode/
    Rui
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  13. #12
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    Windows Resource Protection did not find any integrity violations.....

    Completeley stumped - where to from here? I need to access those PST Files!

  14. #13
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    Tried Safe Mode quite a few times.... Hold Control then open Outlook to enter Safe Mode. Same error message - I am completely befuzzled!

  15. #14
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    Did you try my new Outlook profile suggestion?
    Rui
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  16. #15
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    Also tried the old faithful chkdsk on all partitions to see if that might help - "Windows has scanned the file system and found no problem"
    OK- what else?

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