Results 1 to 6 of 6
  1. #1
    New Lounger
    Join Date
    Dec 2009
    Location
    Michigan
    Posts
    15
    Thanks
    3
    Thanked 0 Times in 0 Posts

    Unhappy computer starts up but goes to dark screen , not blue. works in safe mode

    my daughters Lenovo 7 starts up then hangs. desk top was loading but after starting it up a few times it just shows a dark screen. It starts in safe mode and I ran malware bites and found nothing. I really don't know what to do. Any thoughts?

  2. #2
    Administrator
    Join Date
    Jun 2010
    Location
    Portugal
    Posts
    12,519
    Thanks
    152
    Thanked 1,398 Times in 1,221 Posts
    When did this start? Was this a result of a Windows update, an application being installed or something similar?

    Do you have System Restore active?
    Rui
    -------
    R4

  3. #3
    Super Moderator jwitalka's Avatar
    Join Date
    Dec 2009
    Location
    Minnesota
    Posts
    6,792
    Thanks
    117
    Thanked 798 Times in 719 Posts
    Try the Clean Boot diagnostic procedure:
    http://support.microsoft.com/kb/929135

    Jerry

  4. #4
    Super Moderator
    Join Date
    Aug 2012
    Location
    Durham UK
    Posts
    6,609
    Thanks
    147
    Thanked 870 Times in 832 Posts
    As it will boot up into Safe Mode, select Repair your Computer and navigate to the Recovery Environment and select Startup Repair.

    It's advocated that you run this up to 3 times and it will tell you if it can auto repair and what it finds/has found.

  5. #5
    3 Star Lounger KritzX's Avatar
    Join Date
    Jun 2014
    Posts
    380
    Thanks
    15
    Thanked 42 Times in 42 Posts
    First and foremost try doing a System Restore.

    Did you install any new hardware? If so the drivers may be corrupt. Try uninstalling the hardware in Safe Mode and restart the PC again.

    Or press F8 when the computer boots and choose Last Known Good Configuration.

  6. #6
    WS Lounge VIP Coochin's Avatar
    Join Date
    Jun 2014
    Location
    Queensland, Australia
    Posts
    2,153
    Thanks
    31
    Thanked 306 Times in 266 Posts
    Quote Originally Posted by ginny36 View Post
    my daughters Lenovo 7 starts up then hangs. desk top was loading but after starting it up a few times it just shows a dark screen. It starts in safe mode and I ran malware bites and found nothing. I really don't know what to do. Any thoughts?
    I am a professional computer consultant/technician.

    In my experience this behaviour is most often caused by filesystem data corruption, so you should check this before trying any more radical fixes.

    In Safe Mode, click the Start button, enter "cmd" in the "Search" box. A "cmd" result should appear at the head of the list. Right-click the "cmd" result, then click (left) on "Run As Administrator"; this should load a command prompt window. In the command prompt window type "chkdsk c: /r" (without the quotes) then press Enter.

    Windows will almost certainly ask for the computer to be restarted - go ahead and do so.

    You should next see a black screen with white writing saying that "Windows is checking your filesystem for errors" (or similar); just let it go ahead, it will restart, hopefully into Windows' Normal Mode once the repair scan finishes.

    If the computer does not boot into Normal Mode after the chkdsk scan, then the problem is more involved. You could then try booting from your Windows installation DVD and running "Startup Repair"; if you don't know how to do this, post back for instructions.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •