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  1. #31
    5 Star Lounger
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    satrow, I agree with your comments about the Magnet or URL options.

    I will leave things as they are for another 10 days, and if there are no more BSODs then I will return to my original security software.

    The external drive says NAS 901 on the outside, and I believe it was made by Raidsonic and described as an Icybox enclosure. Also I believe the drive was originally in the FAT 32 format and connected over my LAN, but that when it was replaced by a larger drive it had to be changed to NTFS and connected via USB, but I have asked my local computer technician, who replaced the drive, to confirm this. If I am right does that make any difference to your remarks about a driver?
    OS Dual Boot Win 7 Pro 64 Bit-SP1 & IE11 & Win 8.1 Pro 64 Bit & IE11-Intel Core i7 2600K Processor LGA1155-Asus P867 Pro Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 8GB

    Roy Whitethread

  2. #32
    Super Moderator satrow's Avatar
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    So it's an NAS box that's been converted to USB? All bets are off, not sure what's needed in the way of drivers to enable access to that. You do need to look into why it's falling asleep/disappearing though, that's not good at all.

  3. #33
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    I switched on the external drive after starting the computer this morning and got the “installing device driver” notification, but this was before the internet connection was established and installation failed. I switched the drive off, and when the internet was connected I changed the usb port for the drive and switched the drive on. The device driver was then installed correctly and the auto play windows opened for each of the 2 partitions on the drive and I was able to access the files on them.

    Hopefully the problem has now been solved. (Famous last words).

    Thanks for all the help.

    Regards, Roy
    OS Dual Boot Win 7 Pro 64 Bit-SP1 & IE11 & Win 8.1 Pro 64 Bit & IE11-Intel Core i7 2600K Processor LGA1155-Asus P867 Pro Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 8GB

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  4. #34
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    I just had another BSOD. The mindumo.zip file is attached, and I would appreciate advice about this.

    I don't know whether this is relevant, but 2 days ago I got a message saying there was a problem with my Nvidia Graphic Card driver, and at the same time the cursor was moving erratically around the screen. I rolled back to the previous driver and have had no further problems with the display or cursor.

    Thanks and regards, Roy
    Attached Files Attached Files
    OS Dual Boot Win 7 Pro 64 Bit-SP1 & IE11 & Win 8.1 Pro 64 Bit & IE11-Intel Core i7 2600K Processor LGA1155-Asus P867 Pro Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 8GB

    Roy Whitethread

  5. #35
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    Further to my previous message, I extracted the .zip file but how do I open the resulting .dmp file?
    OS Dual Boot Win 7 Pro 64 Bit-SP1 & IE11 & Win 8.1 Pro 64 Bit & IE11-Intel Core i7 2600K Processor LGA1155-Asus P867 Pro Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 8GB

    Roy Whitethread

  6. #36
    Super Moderator satrow's Avatar
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    Hi, Roy.

    This looks an interesting dump, Driver Verifier has kicked in and flagged an Intel Ethernet driver as faulting during a period when an Intel program was running and an Intel networking diagnostics driver was also loaded. What makes that interesting is that I see a Norton/Symantec driver had recently been unloaded. I see no sign of any Symantec/Norton software installed and the list of *.sys files collected earlier doesn't contain this SMR410.SYS driver.

    Many 'networking' problems can easily be triggered by a remnant of a previously installed security software remaining active (have you ever had any Symantec/Norton software installed on the PC?).

    Let's see if running the Symantec/Norton removal tool will clear out this remnant: SYMNRT

    Re. the nVidia driver issue (especially if it was of a TDR type): many of these are purely heat -related, they can also be triggered by a 'bad' driver elsewhere.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C4, {122, 2, fffff8800475c2e0, fffff8800a2d80a8}
    
    *** WARNING: Unable to verify timestamp for e1c62x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for e1c62x64.sys
    Probably caused by : e1c62x64.sys ( e1c62x64+249b0 )
    
    Followup: MachineOwner
    ---------
    
    3: kd> !analyze -v; !sysinfo cpuspeed; !sysinfo SMBIOS; lmtsmn; q
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    A device driver attempting to corrupt the system has been caught.  This is
    because the driver was specified in the registry as being suspect (by the
    administrator) and the kernel has enabled substantial checking of this driver.
    If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
    be among the most commonly seen crashes.
    Arguments:
    Arg1: 0000000000000122, Waiting at DISPATCH_LEVEL, with a timeout different than zero.
    Arg2: 0000000000000002, IRQL value.
    Arg3: fffff8800475c2e0, Object to wait on.
    Arg4: fffff8800a2d80a8, Address of the time out value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0xc4_122
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
    
    PROCESS_NAME:  ncs2prov.exe
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff800035044ec to fffff80003077bc0
    
    STACK_TEXT:  
    fffff880`0a2d7f78 fffff800`035044ec : 00000000`000000c4 00000000`00000122 00000000`00000002 fffff880`0475c2e0 : nt!KeBugCheckEx
    fffff880`0a2d7f80 fffff800`03517604 : 00000580`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!VerifierBugCheckIfAppropriate+0x3c
    fffff880`0a2d7fc0 fffff880`047119b0 : fffff880`0475c2e0 00000000`00000000 fffffa80`08ae9000 fffff780`00001488 : nt!VerifierKeWaitForSingleObject+0x94
    fffff880`0a2d8040 fffff880`0475c2e0 : 00000000`00000000 fffffa80`08ae9000 fffff780`00001488 fffff880`0a2d80a8 : e1c62x64+0x249b0
    fffff880`0a2d8048 00000000`00000000 : fffffa80`08ae9000 fffff780`00001488 fffff880`0a2d80a8 00000000`00000002 : e1c62x64+0x6f2e0
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    e1c62x64+249b0
    fffff880`047119b0 ??              ???
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  e1c62x64+249b0
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: e1c62x64
    
    IMAGE_NAME:  e1c62x64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  521487fa
    
    FAILURE_BUCKET_ID:  X64_0xc4_122_VRF_e1c62x64+249b0
    
    BUCKET_ID:  X64_0xc4_122_VRF_e1c62x64+249b0
    
    Followup: MachineOwner
    ---------
    
    sysinfo: could not find necessary interfaces.
    sysinfo: note that mssmbios.sys must be loaded (XPSP2+).
    sysinfo: could not find necessary interfaces.
    sysinfo: note that mssmbios.sys must be loaded (XPSP2+).
    start             end                 module name
    fffff880`04aee000 fffff880`04b2c000   1394ohci 1394ohci.sys Sat Nov 20 10:44:56 2010 (4CE7A6A8)
    fffff880`00e00000 fffff880`00e57000   ACPI     ACPI.sys     Sat Nov 20 09:19:16 2010 (4CE79294)
    fffff880`01a00000 fffff880`01a89000   afd      afd.sys      Fri May 30 07:45:48 2014 (5388291C)
    fffff880`04b8e000 fffff880`04ba4000   AgileVpn AgileVpn.sys Tue Jul 14 01:10:24 2009 (4A5BCCF0)
    fffff880`0118a000 fffff880`01195000   amdxata  amdxata.sys  Fri Mar 19 16:18:18 2010 (4BA3A3CA)
    fffff880`04b38000 fffff880`04b5f000   AnyDVD   AnyDVD.sys   Thu Apr 24 22:13:59 2014 (53597E97)
    fffff880`05bd7000 fffff880`05bfc000   asmthub3 asmthub3.sys Fri Aug 16 20:28:54 2013 (520E7D76)
    fffff880`04a84000 fffff880`04aee000   asmtxhci asmtxhci.sys Fri Aug 16 20:28:42 2013 (520E7D6A)
    fffff880`04824000 fffff880`0482e000   aswHwid  aswHwid.sys  Thu Jun 26 12:31:26 2014 (53AC048E)
    fffff880`03fcc000 fffff880`03fd6000   aswKbd   aswKbd.sys   Thu Jun 26 12:34:01 2014 (53AC0529)
    fffff880`02000000 fffff880`02022000   aswMonFlt aswMonFlt.sys Thu Jun 26 12:32:51 2014 (53AC04E3)
    fffff880`0189e000 fffff880`0190e000   aswNdisFlt aswNdisFlt.sys Thu Jun 26 12:36:26 2014 (53AC05BA)
    fffff880`01a89000 fffff880`01aa3000   aswRdr2  aswRdr2.sys  Thu Jun 26 12:33:28 2014 (53AC0508)
    fffff880`01b00000 fffff880`01b13000   aswRvrt  aswRvrt.sys  Thu Jun 26 12:35:39 2014 (53AC058B)
    fffff880`03e4c000 fffff880`03f4e000   aswSnx   aswSnx.sys   Thu Jun 26 12:34:44 2014 (53AC0554)
    fffff880`03f4e000 fffff880`03fbc000   aswSP    aswSP.sys    Wed Jul 02 18:38:12 2014 (53B44384)
    fffff880`02022000 fffff880`0203b000   aswStm   aswStm.sys   Thu Jun 26 12:47:09 2014 (53AC083D)
    fffff880`01ac7000 fffff880`01b00000   aswVmm   aswVmm.sys   Thu Jun 26 12:35:49 2014 (53AC0595)
    fffff880`0a40a000 fffff880`0a415000   asyncmac asyncmac.sys Tue Jul 14 01:10:13 2009 (4A5BCCE5)
    fffff880`0114c000 fffff880`01155000   atapi    atapi.sys    Tue Jul 14 00:19:47 2009 (4A5BC113)
    fffff880`01155000 fffff880`0117f000   ataport  ataport.SYS  Mon Aug 05 02:02:45 2013 (51FEF9B5)
    fffff880`03fc5000 fffff880`03fcc000   Beep     Beep.SYS     Tue Jul 14 01:00:13 2009 (4A5BCA8D)
    fffff880`046b6000 fffff880`046c7000   blbdrive blbdrive.sys Tue Jul 14 00:35:59 2009 (4A5BC4DF)
    fffff880`0497d000 fffff880`0499b000   bowser   bowser.sys   Wed Feb 23 04:55:04 2011 (4D649328)
    fffff960`00600000 fffff960`00627000   cdd      cdd.dll      unavailable (00000000)
    fffff880`01b4b000 fffff880`01b75000   cdrom    cdrom.sys    Sat Nov 20 09:19:20 2010 (4CE79298)
    fffff880`00ced000 fffff880`00dad000   CI       CI.dll       Sat Nov 20 13:12:36 2010 (4CE7C944)
    fffff880`01850000 fffff880`01880000   CLASSPNP CLASSPNP.SYS Sat Nov 20 09:19:23 2010 (4CE7929B)
    fffff880`00c8f000 fffff880`00ced000   CLFS     CLFS.SYS     Tue Jul 14 00:19:57 2009 (4A5BC11D)
    fffff880`01430000 fffff880`014a2000   cng      cng.sys      Wed Aug 01 16:48:07 2012 (50194FB7)
    fffff880`04b7e000 fffff880`04b8e000   CompositeBus CompositeBus.sys Sat Nov 20 10:33:17 2010 (4CE7A3ED)
    fffff880`04600000 fffff880`0460e000   crashdmp crashdmp.sys Tue Jul 14 01:01:01 2009 (4A5BCABD)
    fffff880`04615000 fffff880`04698000   csc      csc.sys      Sat Nov 20 09:27:12 2010 (4CE79470)
    fffff880`04698000 fffff880`046b6000   dfsc     dfsc.sys     Sat Nov 20 09:26:31 2010 (4CE79447)
    fffff880`0120c000 fffff880`0121b000   discache discache.sys Tue Jul 14 00:37:18 2009 (4A5BC52E)
    fffff880`0183a000 fffff880`01850000   disk     disk.sys     Tue Jul 14 00:19:57 2009 (4A5BC11D)
    fffff880`05111000 fffff880`05133000   drmk     drmk.sys     Fri Oct 04 03:16:30 2013 (524E24FE)
    fffff880`01b13000 fffff880`01b1f000   dump_dumpata dump_dumpata.sys Tue Jul 14 00:19:47 2009 (4A5BC113)
    fffff880`01b1f000 fffff880`01b32000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
    fffff880`051f5000 fffff880`05200000   dump_msahci dump_msahci.sys Sat Nov 20 10:33:58 2010 (4CE7A416)
    fffff880`01b32000 fffff880`01b3e000   Dxapi    Dxapi.sys    Tue Jul 14 00:38:28 2009 (4A5BC574)
    fffff880`0fe88000 fffff880`0ff7c000   dxgkrnl  dxgkrnl.sys  Thu Aug 01 08:58:53 2013 (51FA153D)
    fffff880`0ff7c000 fffff880`0ffc2000   dxgmms1  dxgmms1.sys  Wed Apr 10 04:27:15 2013 (5164DC13)
    fffff880`046ed000 fffff880`04769000   e1c62x64 e1c62x64.sys Wed Aug 21 10:27:22 2013 (521487FA)
    fffff880`01200000 fffff880`0120c000   ElbyCDIO ElbyCDIO.sys Mon Mar 04 09:21:51 2013 (513467AF)
    fffff880`01195000 fffff880`011a9000   fileinfo fileinfo.sys Tue Jul 14 00:34:25 2009 (4A5BC481)
    fffff880`00ec3000 fffff880`00f0f000   FLTMGR   FLTMGR.SYS   Sat Nov 20 09:19:24 2010 (4CE7929C)
    fffff880`014b3000 fffff880`014bd000   Fs_Rec   Fs_Rec.sys   Thu Mar 01 03:41:06 2012 (4F4EEFD2)
    fffff880`01800000 fffff880`0183a000   fvevol   fvevol.sys   Thu Jan 24 03:11:24 2013 (5100A65C)
    fffff880`011a9000 fffff880`011f2000   fwpkclnt fwpkclnt.sys Sat Apr 05 02:23:21 2014 (533F5B09)
    fffff800`035e7000 fffff800`03630000   hal      hal.dll      Sat Nov 20 13:00:25 2010 (4CE7C669)
    fffff880`0ffc2000 fffff880`0ffe6000   HDAudBus HDAudBus.sys Sat Nov 20 10:43:42 2010 (4CE7A65E)
    fffff880`05000000 fffff880`0505c000   HdAudio  HdAudio.sys  Sat Nov 20 10:44:23 2010 (4CE7A687)
    fffff880`0ffe6000 fffff880`0fff7000   HECIx64  HECIx64.sys  Wed Oct 20 00:33:43 2010 (4CBE2AD7)
    fffff880`051c5000 fffff880`051de000   HIDCLASS HIDCLASS.SYS Wed Jul 03 05:05:05 2013 (51D3A2F1)
    fffff880`051de000 fffff880`051e6080   HIDPARSE HIDPARSE.SYS Wed Jul 03 05:05:04 2013 (51D3A2F0)
    fffff880`05800000 fffff880`0580e000   hidusb   hidusb.sys   Sat Nov 20 10:43:49 2010 (4CE7A665)
    fffff880`048b4000 fffff880`0497d000   HTTP     HTTP.sys     Sat Nov 20 09:24:30 2010 (4CE793CE)
    fffff880`019dd000 fffff880`019e6000   hwpolicy hwpolicy.sys Sat Nov 20 09:18:54 2010 (4CE7927E)
    fffff880`04b68000 fffff880`04b7e000   intelppm intelppm.sys Tue Jul 14 00:19:25 2009 (4A5BC0FD)
    fffff880`0a415000 fffff880`0a9e9000   iqvw64e  iqvw64e.sys  Thu Nov 14 15:22:43 2013 (5284EAC3)
    fffff880`04a6b000 fffff880`04a7a000   kbdclass kbdclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
    fffff880`051e7000 fffff880`051f5000   kbdhid   kbdhid.sys   Sat Nov 20 10:33:25 2010 (4CE7A3F5)
    fffff800`00bb4000 fffff800`00bbe000   kdcom    kdcom.dll    Sat Feb 05 16:52:49 2011 (4D4D8061)
    fffff880`047bf000 fffff880`047f8000   keyscrambler keyscrambler.sys Fri May 31 15:52:52 2013 (51A8B944)
    fffff880`05072000 fffff880`050b5000   ks       ks.sys       Sat Nov 20 10:33:23 2010 (4CE7A3F3)
    fffff880`013ce000 fffff880`013e9000   ksecdd   ksecdd.sys   Sat Apr 12 02:08:30 2014 (5348920E)
    fffff880`015af000 fffff880`015db000   ksecpkg  ksecpkg.sys  Sat Apr 12 02:24:10 2014 (534895BA)
    fffff880`05133000 fffff880`05138200   ksthunk  ksthunk.sys  Tue Jul 14 01:00:19 2009 (4A5BCA93)
    fffff880`0203b000 fffff880`02050000   lltdio   lltdio.sys   Tue Jul 14 01:08:50 2009 (4A5BCC92)
    fffff880`025da000 fffff880`025fd000   luafv    luafv.sys    Tue Jul 14 00:26:13 2009 (4A5BC295)
    fffff880`0255b000 fffff880`025aea80   lvrs64   lvrs64.sys   Wed Jan 18 06:40:36 2012 (4F166964)
    fffff880`0209e000 fffff880`0253fd00   lvuvc64  lvuvc64.sys  Wed Jan 18 06:41:08 2012 (4F166984)
    fffff880`00c2c000 fffff880`00c7b000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Sat Nov 20 13:03:51 2010 (4CE7C737)
    fffff880`025af000 fffff880`025bd000   monitor  monitor.sys  Tue Jul 14 00:38:52 2009 (4A5BC58C)
    fffff880`0f212000 fffff880`0f221000   mouclass mouclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
    fffff880`0505c000 fffff880`05069000   mouhid   mouhid.sys   Tue Jul 14 01:00:20 2009 (4A5BCA94)
    fffff880`01132000 fffff880`0114c000   mountmgr mountmgr.sys Sat Nov 20 09:19:21 2010 (4CE79299)
    fffff880`0499b000 fffff880`049b3000   mpsdrv   mpsdrv.sys   Tue Jul 14 01:08:25 2009 (4A5BCC79)
    fffff880`049b3000 fffff880`049e0000   mrxsmb   mrxsmb.sys   Wed Apr 27 03:40:38 2011 (4DB78226)
    fffff880`02050000 fffff880`0209e000   mrxsmb10 mrxsmb10.sys Sat Jul 09 03:46:28 2011 (4E17C104)
    fffff880`04800000 fffff880`04824000   mrxsmb20 mrxsmb20.sys Wed Apr 27 03:39:37 2011 (4DB781E9)
    fffff880`0117f000 fffff880`0118a000   msahci   msahci.sys   Sat Nov 20 10:33:58 2010 (4CE7A416)
    fffff880`03fed000 fffff880`03ff8000   Msfs     Msfs.SYS     Tue Jul 14 00:19:47 2009 (4A5BC113)
    fffff880`00e60000 fffff880`00e6a000   msisadrv msisadrv.sys Tue Jul 14 00:19:26 2009 (4A5BC0FE)
    fffff880`01000000 fffff880`0105e000   msrpc    msrpc.sys    Sat Nov 20 09:21:56 2010 (4CE79334)
    fffff880`013f5000 fffff880`01400000   mssmbios mssmbios.sys Tue Jul 14 00:31:10 2009 (4A5BC3BE)
    fffff880`019cb000 fffff880`019dd000   mup      mup.sys      Tue Jul 14 00:23:45 2009 (4A5BC201)
    fffff880`019ac000 fffff880`019c2000   NBVol    NBVol.sys    Tue Nov 22 01:22:00 2011 (4ECAF938)
    fffff880`019c2000 fffff880`019cb000   NBVolUp  NBVolUp.sys  Tue Nov 22 01:25:20 2011 (4ECAFA00)
    fffff880`014bd000 fffff880`015af000   ndis     ndis.sys     Wed Aug 22 16:11:46 2012 (5034F6B2)
    fffff880`04bc8000 fffff880`04bd4000   ndistapi ndistapi.sys Tue Jul 14 01:10:00 2009 (4A5BCCD8)
    fffff880`04889000 fffff880`0489c000   ndisuio  ndisuio.sys  Sat Nov 20 10:50:08 2010 (4CE7A7E0)
    fffff880`04a00000 fffff880`04a2f000   ndiswan  ndiswan.sys  Sat Nov 20 10:52:32 2010 (4CE7A870)
    fffff880`05193000 fffff880`051a8000   NDProxy  NDProxy.SYS  Sat Nov 20 10:52:20 2010 (4CE7A864)
    fffff880`01aac000 fffff880`01abb000   netbios  netbios.sys  Tue Jul 14 01:09:26 2009 (4A5BCCB6)
    fffff880`01bb5000 fffff880`01bfa000   netbt    netbt.sys    Sat Nov 20 09:23:18 2010 (4CE79386)
    fffff880`0105e000 fffff880`010be000   NETIO    NETIO.SYS    Tue Nov 26 10:21:01 2013 (5294760D)
    fffff880`01b75000 fffff880`01b86000   Npfs     Npfs.SYS     Tue Jul 14 00:19:48 2009 (4A5BC114)
    fffff880`013e9000 fffff880`013f5000   nsiproxy nsiproxy.sys Tue Jul 14 00:21:02 2009 (4A5BC15E)
    fffff800`03002000 fffff800`035e7000   nt       ntkrnlmp.exe Tue Mar 04 08:38:19 2014 (531590FB)
    fffff880`01225000 fffff880`013ce000   Ntfs     Ntfs.sys     Fri Jan 24 01:14:50 2014 (52E1BE8A)
    fffff880`03fbc000 fffff880`03fc5000   Null     Null.SYS     Tue Jul 14 00:19:37 2009 (4A5BC109)
    fffff880`0f224000 fffff880`0fe88000   nvlddmkm nvlddmkm.sys Tue May 20 00:08:44 2014 (537A8EFC)
    fffff880`0a400000 fffff880`0a40a000   NvStreamKms NvStreamKms.sys Thu May 22 17:43:14 2014 (537E2922)
    fffff880`050c7000 fffff880`050d4000   nvvad64v nvvad64v.sys Fri Mar 28 13:32:06 2014 (533579D6)
    fffff880`04836000 fffff880`04889000   nwifi    nwifi.sys    Tue Jul 14 01:07:23 2009 (4A5BCC3B)
    fffff880`01400000 fffff880`01426000   pacer    pacer.sys    Sat Nov 20 10:52:18 2010 (4CE7A862)
    fffff880`00eaa000 fffff880`00ebf000   partmgr  partmgr.sys  Sat Mar 17 05:06:09 2012 (4F641BC1)
    fffff880`00e6a000 fffff880`00e9d000   pci      pci.sys      Sat Nov 20 09:19:11 2010 (4CE7928F)
    fffff880`0111b000 fffff880`01122000   pciide   pciide.sys   Tue Jul 14 00:19:49 2009 (4A5BC115)
    fffff880`01122000 fffff880`01132000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 00:19:48 2009 (4A5BC114)
    fffff880`014a2000 fffff880`014b3000   pcw      pcw.sys      Tue Jul 14 00:19:27 2009 (4A5BC0FF)
    fffff880`09678000 fffff880`0971e000   peauth   peauth.sys   Tue Jul 14 02:01:19 2009 (4A5BD8DF)
    fffff880`050d4000 fffff880`05111000   portcls  portcls.sys  Fri Oct 04 02:36:02 2013 (524E1B82)
    fffff880`00c7b000 fffff880`00c8f000   PSHED    PSHED.dll    Tue Jul 14 02:32:23 2009 (4A5BE027)
    fffff880`04ba4000 fffff880`04bc8000   rasl2tp  rasl2tp.sys  Sat Nov 20 10:52:34 2010 (4CE7A872)
    fffff880`04a2f000 fffff880`04a4a000   raspppoe raspppoe.sys Tue Jul 14 01:10:17 2009 (4A5BCCE9)
    fffff880`04a4a000 fffff880`04a6b000   raspptp  raspptp.sys  Sat Nov 20 10:52:31 2010 (4CE7A86F)
    fffff880`04bd4000 fffff880`04bee000   rassstp  rassstp.sys  Tue Jul 14 01:10:25 2009 (4A5BCCF1)
    fffff880`00dad000 fffff880`00dfe000   rdbss    rdbss.sys    Sat Nov 20 09:27:51 2010 (4CE79497)
    fffff880`04bee000 fffff880`04bf9000   rdpbus   rdpbus.sys   Tue Jul 14 01:17:46 2009 (4A5BCEAA)
    fffff880`03e35000 fffff880`03e3e000   RDPCDD   RDPCDD.sys   Tue Jul 14 01:16:34 2009 (4A5BCE62)
    fffff880`03e3e000 fffff880`03e47000   rdpencdd rdpencdd.sys Tue Jul 14 01:16:34 2009 (4A5BCE62)
    fffff880`03fe4000 fffff880`03fed000   rdprefmp rdprefmp.sys Tue Jul 14 01:16:35 2009 (4A5BCE63)
    fffff880`01972000 fffff880`019ac000   rdyboost rdyboost.sys Sat Nov 20 09:43:10 2010 (4CE7982E)
    fffff880`0489c000 fffff880`048b4000   rspndr   rspndr.sys   Tue Jul 14 01:08:50 2009 (4A5BCC92)
    fffff880`05811000 fffff880`05bd6900   RTKVHD64 RTKVHD64.sys Wed May 14 11:28:52 2014 (53734564)
    fffff880`015f6000 fffff880`01600000   SASDIFSV64 SASDIFSV64.SYS Fri Jul 22 00:03:00 2011 (4E28B024)
    fffff880`01abb000 fffff880`01ac5000   SASKUTIL64 SASKUTIL64.SYS Tue Jul 12 22:00:01 2011 (4E1CB5D1)
    fffff880`0971e000 fffff880`09729000   secdrv   secdrv.SYS   Wed Sep 13 14:18:38 2006 (4508052E)
    fffff880`04b2c000 fffff880`04b38000   serenum  serenum.sys  Tue Jul 14 01:00:33 2009 (4A5BCAA1)
    fffff880`01880000 fffff880`0189d000   serial   serial.sys   Tue Jul 14 01:00:40 2009 (4A5BCAA8)
    fffff880`0196a000 fffff880`01972000   spldr    spldr.sys    Mon May 11 17:56:27 2009 (4A0858BB)
    fffff880`09a42000 fffff880`09ada000   srv      srv.sys      Fri Apr 29 04:06:06 2011 (4DBA2B1E)
    fffff880`0976c000 fffff880`097d5000   srv2     srv2.sys     Fri Apr 29 04:05:46 2011 (4DBA2B0A)
    fffff880`09729000 fffff880`0975a000   srvnet   srvnet.sys   Fri Apr 29 04:05:35 2011 (4DBA2AFF)
    fffff880`04a7a000 fffff880`04a7b480   swenum   swenum.sys   Tue Jul 14 01:00:18 2009 (4A5BCA92)
    fffff880`01601000 fffff880`01800000   tcpip    tcpip.sys    Sat Apr 05 02:26:44 2014 (533F5BD4)
    fffff880`0975a000 fffff880`0976c000   tcpipreg tcpipreg.sys Wed Oct 03 17:07:26 2012 (506C62BE)
    fffff880`01ba8000 fffff880`01bb5000   TDI      TDI.SYS      Sat Nov 20 09:22:06 2010 (4CE7933E)
    fffff880`01b86000 fffff880`01ba8000   tdx      tdx.sys      Sat Nov 20 09:21:54 2010 (4CE79332)
    fffff880`019e6000 fffff880`019fa000   termdd   termdd.sys   Sat Nov 20 11:03:40 2010 (4CE7AB0C)
    fffff960`00540000 fffff960`0054a000   TSDDD    TSDDD.dll    Tue Jul 14 01:16:34 2009 (4A5BCE62)
    fffff880`046c7000 fffff880`046ed000   tunnel   tunnel.sys   Sat Nov 20 10:51:50 2010 (4CE7A846)
    fffff880`050b5000 fffff880`050c7000   umbus    umbus.sys    Sat Nov 20 10:44:37 2010 (4CE7A695)
    fffff880`02540000 fffff880`0255ad00   usbaudio usbaudio.sys Fri Jul 12 11:40:58 2013 (51DFDD3A)
    fffff880`051a8000 fffff880`051c5000   usbccgp  usbccgp.sys  Wed Nov 27 01:41:15 2013 (52954DBB)
    fffff880`05bfc000 fffff880`05bfde80   USBD     USBD.SYS     Wed Nov 27 01:41:03 2013 (52954DAF)
    fffff880`0f200000 fffff880`0f212000   usbehci  usbehci.sys  Wed Nov 27 01:41:11 2013 (52954DB7)
    fffff880`05139000 fffff880`05193000   usbhub   usbhub.sys   Wed Nov 27 01:41:36 2013 (52954DD0)
    fffff880`04769000 fffff880`047bf000   USBPORT  USBPORT.SYS  Wed Nov 27 01:41:11 2013 (52954DB7)
    fffff880`025ce000 fffff880`025da000   usbprint usbprint.sys Tue Jul 14 01:38:18 2009 (4A5BD37A)
    fffff880`025bd000 fffff880`025ce000   usbscan  usbscan.sys  Wed Jul 03 05:40:12 2013 (51D3AB2C)
    fffff880`00e9d000 fffff880`00eaa000   vdrvroot vdrvroot.sys Tue Jul 14 01:01:31 2009 (4A5BCADB)
    fffff880`03fd6000 fffff880`03fe4000   vga      vga.sys      Tue Jul 14 00:38:47 2009 (4A5BC587)
    fffff880`03e00000 fffff880`03e25000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 00:38:51 2009 (4A5BC58B)
    fffff880`0190e000 fffff880`0191e000   vmstorfl vmstorfl.sys Sat Nov 20 09:57:30 2010 (4CE79B8A)
    fffff880`00fe1000 fffff880`00ff6000   volmgr   volmgr.sys   Sat Nov 20 09:19:28 2010 (4CE792A0)
    fffff880`010bf000 fffff880`0111b000   volmgrx  volmgrx.sys  Sat Nov 20 09:20:43 2010 (4CE792EB)
    fffff880`0191e000 fffff880`0196a000   volsnap  volsnap.sys  Sat Nov 20 09:20:08 2010 (4CE792C8)
    fffff880`015db000 fffff880`015f6000   wanarp   wanarp.sys   Sat Nov 20 10:52:36 2010 (4CE7A874)
    fffff880`03e25000 fffff880`03e35000   watchdog watchdog.sys Tue Jul 14 00:37:35 2009 (4A5BC53F)
    fffff880`00f0f000 fffff880`00fd1000   Wdf01000 Wdf01000.sys Sat Jun 22 04:13:05 2013 (51C51641)
    fffff880`00fd1000 fffff880`00fe1000   WDFLDR   WDFLDR.SYS   Thu Jul 26 03:29:04 2012 (5010AB70)
    fffff880`01aa3000 fffff880`01aac000   wfplwf   wfplwf.sys   Tue Jul 14 01:09:26 2009 (4A5BCCB6)
    fffff960`000e0000 fffff960`003f7000   win32k   win32k.sys   Wed Jun 18 02:10:15 2014 (53A0E6F7)
    fffff880`04b5f000 fffff880`04b68000   wmiacpi  wmiacpi.sys  Tue Jul 14 00:31:02 2009 (4A5BC3B6)
    fffff880`00e57000 fffff880`00e60000   WMILIB   WMILIB.SYS   Tue Jul 14 00:19:51 2009 (4A5BC117)
    
    Unloaded modules:
    fffff880`09ada000 fffff880`09b4b000   spsys.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00071000
    fffff880`0a42b000 fffff880`0a9ff000   iqvw64e.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  005D4000
    fffff880`01b13000 fffff880`01b21000   crashdmp.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0000E000
    fffff880`01b21000 fffff880`01b2d000   dump_pciidex
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0000C000
    fffff880`01b2d000 fffff880`01b38000   dump_msahci.
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0000B000
    fffff880`01b38000 fffff880`01b4b000   dump_dumpfve
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00013000
    fffff880`00dad000 fffff880`00dc8000   SMR410.SYS
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0001B000
    quit:
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    
    
       --- E O J ---   2014 Jul 20 16:41:11 PM    _99-debug   Copyright 2012 Sysnative Forums

  7. #37
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    Hi satrow and thanks.

    I recently tried a Norton anti malware program called Norton Power Eraser, the only Norton product I have used, and that found no problems. I ran the Norton Removal Tool and then searched for Norton with the Everything program, and nothing was found except for a couple of items in Favourites.

    I have been having a lot of internet connection problems, and the following is a copy of the email I have sent to my local computer technician about this:

    "I tried turning off the modem and turning it on again after 10 seconds or so, but that made no difference, nor did plugging the Ethernet cable into the modem and turning off the router.

    Network diagnostics could not identify the problem.

    Network and Sharing Centre showed the Network as Public, and I don’t know how that happened. I could not find out how to change the network type to Home Network. Can you tell me how to do this please? (I restarted the PC and found that the network type was then shown as Home Network, but that kept changing to no internet access and then back to Home Network).

    When I restarted the PC I also got a message saying that another computer on this network has the same IP address as this computer. I have never seen this message before. Any ideas?"

    Any ideas about this? (Since sending the above email the internet connection has been OK).

    apart from the above, how do I open a .dmp file?

    Further help would be appreciated.

    Thanks and regards,
    Roy
    OS Dual Boot Win 7 Pro 64 Bit-SP1 & IE11 & Win 8.1 Pro 64 Bit & IE11-Intel Core i7 2600K Processor LGA1155-Asus P867 Pro Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 8GB

    Roy Whitethread

  8. #38
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    The internet problem turned out to be caused by a software fault in the modem. I took it back to my ISP and they tested it and found a fault in the software, which they allegedly fixed, but when I took it home and reconnected it I still had no internet connection. I will return it again and insist on a replacement, and in the meantime I have been using a borrowed modem with no problems at all.

    Regarding the BSOD'S, I sent the minidump file to avast, as the last BSOD mentioned asw.sys, and they have just informed me that the cause is a problem with their current program version which will be fixed in their next release. Meantime I will continue to use Microsoft Security Essentials, which I installed as a stopgap.

    All's well that ends well, I hope.

    Regards, Roy
    OS Dual Boot Win 7 Pro 64 Bit-SP1 & IE11 & Win 8.1 Pro 64 Bit & IE11-Intel Core i7 2600K Processor LGA1155-Asus P867 Pro Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 8GB

    Roy Whitethread

  9. #39
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    It seems like a hardware failure for me.

    Use some free or shareware utility for copying your system image (such as Handy Backup), then check the hardware and re-install Windows from scratch, firstly using your backup copy and, if the error occurs again, using the installation media. This sequence may hellp you diagnose the flaw.

  10. #40
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    Avast recently released their beta version of Avast internet security 2015.I installed that on my Win 7 and Win 8 partitions, and no further BSOD'S have occurred. My external usb backup drive still disappears/goes to sleep from time to time, and that sometimes happens when I am making a Macrium Reflect backup image to one or the other of the 2 partitions on the external drive, which is worrying, but the drive is recognized again when I switch it off and on again. That is now the only problem I have with either my Win 7 or Win 8 systems.

    Regards, Roy
    OS Dual Boot Win 7 Pro 64 Bit-SP1 & IE11 & Win 8.1 Pro 64 Bit & IE11-Intel Core i7 2600K Processor LGA1155-Asus P867 Pro Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 8GB

    Roy Whitethread

  11. #41
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    Regarding my last post, I spoke too soon regarding the BSOD problem. I got another BSOD related to avast. I have sent the minidump file to avast and will let you know what they say.
    OS Dual Boot Win 7 Pro 64 Bit-SP1 & IE11 & Win 8.1 Pro 64 Bit & IE11-Intel Core i7 2600K Processor LGA1155-Asus P867 Pro Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 8GB

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  12. #42
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    Further to my last post, avast say that the BSOD was caused by ntoskrnl.exe, and not by avast. I attach the minidump file, and would appreciate advice about this.

    Thanks and regards, Roy
    Attached Files Attached Files
    OS Dual Boot Win 7 Pro 64 Bit-SP1 & IE11 & Win 8.1 Pro 64 Bit & IE11-Intel Core i7 2600K Processor LGA1155-Asus P867 Pro Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 8GB

    Roy Whitethread

  13. #43
    Super Moderator satrow's Avatar
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    Hi again, Roy.

    Unfortunately, that BSOD type, 0x101, can't be analysed fully from a minidump, a kernel or full dump is needed.

    The cause is that a CPU core had waited too long, 19 cycles, for information to be delivered by another CPU core. For whatever reason, the info didn't arrive = crash. It could be either hardware, BIOS or a driver behind the delay.

    These types of error messages are relatively simple, from a certain viewpoint: as frequently happens during normal processing, one core (processor) attempted to get the attention of another core, in order to synchronise their activites with respect to an operation that requires processor coordination. Described using "official" terminology:

    "CLOCK_WATCHDOG_TIMEOUT (101)
    An expected clock interrupt was not received on a secondary processor in an
    MP system within the allocated interval. This indicates that the specified
    processor is hung and not processing interrupts."

    The trigger for the crash is the "sender/requestor" processor going "wtf? why is there still no response after almost half a second?!?" Those inter-processor interrupts (IPIs) are some of the most critical activity imaginable, and an unrequited IPI is absolutely lethal - hence the crash.

    AMD procs had known issues which manifested themselves in this manner under Vista and Windows 7. There were/are many possible problem permutations, some solved through BIOS updates, and some necessitating fiddling with the "Translation Lookaside Buffer" (TLB), as per torrentg's suggestion to look up 0x101 and AMD and TLB.

    Your real aim is to give yourself the best possible chance of discovering a software cause for the target processor to go unresponsive, and thereby avoid the most obvious conclusion - that the processor is periodically unresponsive because of hardware-level defects

    I can confidently tell you that the browsers, apps, and games cannot be the root cause of this problem, even though I don't doubt your observation that the operation of certain software seems to more easily trigger the crash. What you're looking for will be in one of the following categories:

    a) BIOS bug
    b) a driver whose activity is causing the target processor to lock up
    c) a hardware defect (temperature, voltage, dust, RFI, outright borkedness...)
    - H2SO4
    Class 101 for 0x101 Bugchecks

    Check for a BIOS update first, 'play' with 3rd party drivers next and then test your hardware in a known good PC would be my order of troubleshooting. As you have Avast's security suite installed, I'd suggest completely removing all other security software/drivers in one fell swoop, MBAE, SAS and KeyScrambler, test until it BSOD's.

    intelppm.sys Tue Jul 14 00:19:25 2009 (4A5BC0FD)
    Intel Processor driver
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys

    amdxata.sys Fri Mar 19 16:18:18 2010 (4BA3A3CA)
    AMD storage controller driver - usually from the Windows 7 DVD
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys

    HECIx64.sys Wed Oct 20 00:33:43 2010 (4CBE2AD7)
    Intel Management Engine Interface
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

    SASKUTIL64.SYS Tue Jul 12 22:00:01 2011 (4E1CB5D1)
    SUPERAntiSpyware
    http://www.carrona.org/drivers/driver.php?id=SASKUTIL64.SYS

    SASDIFSV64.SYS Fri Jul 22 00:03:00 2011 (4E28B024)
    SUPERAntiSpyware
    http://www.carrona.org/drivers/driver.php?id=SASDIFSV64.SYS

    NBVol.sys Tue Nov 22 01:22:00 2011 (4ECAF938)
    Nero Backup Volume Filter Driver
    http://www.carrona.org/drivers/driver.php?id=NBVol.sys

    NBVolUp.sys Tue Nov 22 01:25:20 2011 (4ECAFA00)
    Nero Backup Volume Upper Filter Driver
    http://www.carrona.org/drivers/driver.php?id=NBVolUp.sys

    lvrs64.sys Wed Jan 18 06:40:36 2012 (4F166964)
    Logitech Camera driver
    http://www.carrona.org/drivers/driver.php?id=lvrs64.sys

    lvuvc64.sys Wed Jan 18 06:41:08 2012 (4F166984)
    Logitech USB Video Class Driver (WebCam)
    http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys

    ElbyCDIO.sys Mon Mar 4 09:21:51 2013 (513467AF)
    CDRTools/ElbyCDIO/DVD Region Killer/VirtualCloneDrive (elby CloneDVD™ 2)/AnyDVD
    http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys

    keyscrambler.sys Fri May 31 15:52:52 2013 (51A8B944)
    KeyScrambler Keyboard Encryption Driver
    http://www.carrona.org/drivers/driver.php?id=keyscrambler.sys

    asmtxhci.sys Fri Aug 16 20:28:42 2013 (520E7D6A)
    Asmedia USB 3.0 driver
    http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys

    asmthub3.sys Fri Aug 16 20:28:54 2013 (520E7D76)
    ASMedia USB 3.0 Hub driver
    http://www.carrona.org/drivers/driver.php?id=asmthub3.sys

    e1c62x64.sys Wed Aug 21 10:27:22 2013 (521487FA)
    Intel(R) 82579V Gigabit Network Connection driver
    http://www.carrona.org/drivers/driver.php?id=e1c62x64.sys

    mbae64.sys Fri Oct 4 13:57:50 2013 (524EBB4E)

    mbae64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    AnyDVD.sys Thu Apr 24 22:13:59 2014 (53597E97)
    AnyDVD by SlySoft, Inc
    http://www.carrona.org/drivers/driver.php?id=AnyDVD.sys

    RTKVHD64.sys Wed May 14 11:28:52 2014 (53734564)
    Realtek High Definition Audio Function Driver
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys

    nvlddmkm.sys Wed Jul 2 18:42:02 2014 (53B4446A)
    nVidia Video drivers
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

    aswHwid.sys Fri Aug 15 11:07:08 2014 (53EDDBCC)
    avast! HWID driver
    http://www.carrona.org/drivers/driver.php?id=aswHwid.sys

    aswKbd.sys Fri Aug 15 11:08:39 2014 (53EDDC27)
    avast! Keyboard Filter Driver
    http://www.carrona.org/drivers/driver.php?id=aswKbd.sys

    aswMonFlt.sys Fri Aug 15 11:08:52 2014 (53EDDC34)
    avast! File System Minifilter Driver
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys

    aswVmm.sys Fri Aug 15 11:08:54 2014 (53EDDC36)
    avast! VM Monitor driver
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys

    aswRdr2.sys Fri Aug 15 11:09:38 2014 (53EDDC62)
    avast! TDI Redirect Driver
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys

    aswNdisFlt.sys Fri Aug 15 11:10:43 2014 (53EDDCA3)
    Avast! Firewall Driver
    http://www.carrona.org/drivers/driver.php?id=aswNdisFlt.sys

    aswSnx.sys Fri Aug 15 11:10:46 2014 (53EDDCA6)
    avast! Virtualization Driver
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys

    aswSP.sys Fri Aug 15 11:20:06 2014 (53EDDED6)
    avast! Self Protection Driver
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys

    aswStm.sys Fri Aug 15 11:20:50 2014 (53EDDF02)
    avast! Antivirus Stream Filter driver
    http://www.carrona.org/drivers/driver.php?id=aswStm.sys

  14. #44
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    Hello satrow, and sincere thanks for your help. I have updated the wired networking driver, but have not yet made any other changes to my system.

    I tried twice to attach the full dump file to this reply, but although the spinning upload circle finally stopped the file was not attached. The zip file size is 119,550KB-is that too large?

    Please advise.

    Thanks and regards, Roy
    Last edited by royw; 2014-08-27 at 13:28.
    OS Dual Boot Win 7 Pro 64 Bit-SP1 & IE11 & Win 8.1 Pro 64 Bit & IE11-Intel Core i7 2600K Processor LGA1155-Asus P867 Pro Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 8GB

    Roy Whitethread

  15. #45
    Super Moderator satrow's Avatar
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    Yes, that's way too big for most fora, zip it and upload it to somewhere like SkyDrive (or w/e the name is today), ensure it's publicly accessible and then post the URL back here.

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