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  1. #1
    New Lounger
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    Win 7 64bit freezes while surfing - error message

    My Win 7 64bit now freezes at no given time while surfing the web or just working on my PC. I went to the windows reliability report and downloaded the following error message : The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x0000000080000004, 0xfffff80003197672, 0xfffff8800954d090, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 090314-33774-01.
    Can anyone tell me what this is and how to fix it??


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  3. #2
    3 Star Lounger KritzX's Avatar
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    Jun 2014
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    Hi and welcome to the Lounge!

    You could put the dump file from C:\Windows\ into a Zip folder and attach it to your next post. That way, some BSOD experts here on the Lounge can take a look at it and let you know where the problem lies.
    Fact of Life:

    “Real stupidity beats artificial intelligence every time.”
    Terry Pratchett

  4. #3
    Super Moderator jwitalka's Avatar
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    Dec 2009
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    Random hangs are often symtoms of overheating and/or memory problems. If the PC is a desktop, open it up and see if there's an accumulation of dust on the cpu heatsink/fan assembly. If so, get a can of compressed air and blow it out.

    Also run a memory test using software like Memtest:


  5. #4
    Star Lounger
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    Oct 2013
    Phoenix, AZ
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    The consensus is likely the graphics driver, but without seeing the minidump log file's pointer it is hard to say.

    In addition to that, what graphics card do you have (if any)? Upgraded recently?

    What make and model CPU & MB or make and model PC? Links are always appreciated for the ambiguity removal.
    Last edited by Fascist Nation; 2014-09-04 at 15:09.

  6. #5
    Super Moderator CLiNT's Avatar
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    Dec 2009
    California & Arizona
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    If you were surfing with IE when it crashed, you might try setting the processor as the engine,
    as opposed to the GPU. IE defaults to run the browser engine for GPU power.

    The setting should be located under: Tools, internet options, advanced. (top)
    Invest a little time and energy in a well thought out BACKUP regimen and you will have minimal down time, and headache.

    Windows 8.1, 64 bit
    Motherboard: DX58SO2*Chipset: X58 Express/Intel ICH10*BIOS: SOX5820J.86A.0888.2012.0129.2203*Processor: Intel Core i7 CPU X 990
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  7. #6
    Super Moderator satrow's Avatar
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    Dec 2009
    Cardiff, UK
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    C:\Windows\MEMORY.DMP looks like it is a kernel or full memory dump, too big to attach here. Zip it and upload it to somewhere publicly accessible and post the link back here.

    0x3B bugchecks are more often caused by a 'bad' Service or drivers, maybe graphics driver but probably not memory. I had one like it yesterday (FAILURE_BUCKET_ID: X64_0x3B_esgiguard) after testing out some rubbish 'security' software, it didn't uninstall fully and crashed a few hours after I posted this.

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