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  1. #46
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    Hi satrow, this is the link from OneDrive to the dump file:

    https://onedrive.live.com/?cid=4a4ab...285AD34%212186

    I hope that works-I had to install SkyDrive (when I ran the installer the program name became OneDrive) and I am not yet familiar with the program.

    Please advise further.

    Thanks and regards, Roy
    OS Dual Boot Win 7 Pro 64 Bit-SP1 & IE11 & Win 8.1 Pro 64 Bit & IE11-Intel Core i7 2600K Processor LGA1155-Asus P867 Pro Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 8GB

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  2. #47
    Super Moderator satrow's Avatar
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    I can't access that, Roy.

    Do you have a URL for your Avast topic as well?

  3. #48
    4 Star Lounger access-mdb's Avatar
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    Roy, you need to right click on the file in question and choose share. This enables you to email someone to invite them to share the file (with a URL similar to above). The problem now is how to share the file with others. If you email yourself, you should be able to copy the link into the thread - but I'm not 100% sure of this, suck it and see.

    Had you used Dropbox you can create a link and give it to someone (even via the lounge). They don't have to have Dropbox installed.

    Googledrive doesn't seem to have this facility.

  4. #49
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    access-mdb

    I did as you suggested and here is a copy of the link:

    http://http://windowssecrets.com/for...sage/page47893

    Sorry-that didn't work, but I hope this link will:

    https://onedrive.live.com/redir?resi...285AD34%212186
    Last edited by royw; 2014-08-28 at 11:02.
    OS Dual Boot Win 7 Pro 64 Bit-SP1 & IE11 & Win 8.1 Pro 64 Bit & IE11-Intel Core i7 2600K Processor LGA1155-Asus P867 Pro Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 8GB

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  5. #50
    4 Star Lounger access-mdb's Avatar
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    Roy, that link is for windowssecrets, not onedrive.....

  6. #51
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    access-mdb,

    I am confused because when I click the second link in post #49 it does open the dmp file in OneDrive.
    OS Dual Boot Win 7 Pro 64 Bit-SP1 & IE11 & Win 8.1 Pro 64 Bit & IE11-Intel Core i7 2600K Processor LGA1155-Asus P867 Pro Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 8GB

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  7. #52
    4 Star Lounger access-mdb's Avatar
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    But you added that link after I posted my reply! And I can see the file fine (though I didn't try and open it).

    Just to clarify, when I looked at your post, it stopped after "sorry that didn't work"

  8. #53
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    access-mdb,

    I added the second link to post #49 when I edited it at 18.02 pm, which, as you say, was after your post #50. (I was able to create the link with OneDrive).

    I'm glad you could access the link,and hope satrow can interpret the dump file for me.

    Regards, Roy
    OS Dual Boot Win 7 Pro 64 Bit-SP1 & IE11 & Win 8.1 Pro 64 Bit & IE11-Intel Core i7 2600K Processor LGA1155-Asus P867 Pro Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 8GB

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  9. #54
    Super Moderator satrow's Avatar
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    Same dump file that was zipped and attached to #42.

  10. #55
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    Hello satrow,the kernel dump zip file is in my OneDrive documents folder, but it is 112 megabytes so it's too large to upload. The file is shared, but how do I create a hyperlink to it in OneDrive?

    Advice would be appreciated.

    Thanks and regards, Roy
    Last edited by royw; 2014-08-30 at 03:18.
    OS Dual Boot Win 7 Pro 64 Bit-SP1 & IE11 & Win 8.1 Pro 64 Bit & IE11-Intel Core i7 2600K Processor LGA1155-Asus P867 Pro Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 8GB

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  11. #56
    Super Moderator satrow's Avatar
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    No, Roy, I can't access it from that link.

  12. #57
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    Hello again satrow, I was editing post #55 and submitted it before seeing your post #56.

    I would appreciate a reply to post #55.
    OS Dual Boot Win 7 Pro 64 Bit-SP1 & IE11 & Win 8.1 Pro 64 Bit & IE11-Intel Core i7 2600K Processor LGA1155-Asus P867 Pro Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 8GB

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  13. #58
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    I believe the following link will work:

    https://onedrive.live.com/redir?resi...285AD34%212188

    I hope this isn't just an expanded version of the minidump file I submitted previously.

    Please advise.

    Thanks and regards, Roy
    OS Dual Boot Win 7 Pro 64 Bit-SP1 & IE11 & Win 8.1 Pro 64 Bit & IE11-Intel Core i7 2600K Processor LGA1155-Asus P867 Pro Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 8GB

    Roy Whitethread

  14. #59
    Super Moderator satrow's Avatar
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    Hi, Roy.

    I called in the cavalry for this one as it's out of my league. The resulting breakdown points back to the Avast! VM Monitor driver being involved in some kind of hold up and interfering with a nVidia driver request.

    Uninstall Avast! as per #22 and install MSE. Check that Driver Verifier is turned off: to turn Driver Verifier off - verifier /reset then re-boot.

    Thanks very much, Patrick

    Quote Originally Posted by Patrick
    Hi,

    Code:
    BugCheck 101, {19, 0, fffff88002f65180, 2}
    19 clock ticks in regards to the timeout.

    Code:
    0: kd> kv
    Child-SP          RetAddr           : Args to Child                                                           : Call Site
    fffff800`00b9c358 fffff800`0312ba4a : 00000000`00000101 00000000`00000019 00000000`00000000 fffff880`02f65180 : nt!KeBugCheckEx
    fffff800`00b9c360 fffff800`030de6f7 : 00000000`00000000 fffff800`00000002 00000000`00002711 00000000`02020000 : nt! ?? ::FNODOBFM::`string'+0x4e3e
    fffff800`00b9c3f0 fffff800`03020895 : fffff800`03046460 fffff800`00b9c5a0 fffff800`03046460 00000000`00000000 : nt!KeUpdateSystemTime+0x377
    fffff800`00b9c4f0 fffff800`030d1113 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpHpetClockInterrupt+0x8d
    fffff800`00b9c520 fffff800`030e3a08 : fffff800`0324fe80 00000000`00000001 00000000`00000000 fffff980`15900fd0 : nt!KiInterruptDispatchNoLock+0x163 (TrapFrame @ fffff800`00b9c520)
    fffff800`00b9c6b0 fffff800`03183c36 : 00000000`00000000 fffff800`0324fe80 fffff980`15900fd0 fffff880`0f2d185e : nt!KiIpiSendRequestEx+0x98
    fffff800`00b9c6f0 fffff800`031dca79 : 00000000`00000001 fffff800`00b9c7b0 fffff6fc`c00ac800 fffff980`15900fd0 : nt!KeFlushSingleTb+0x126
    fffff800`00b9c770 fffff800`0320793b : fffff800`0305f000 00000000`4d52564e 00000000`00219ac4 fffffa80`0840c000 : nt!MmFreeSpecialPool+0x349
    fffff800`00b9c8c0 fffff880`0f194b31 : fffff980`15900fe0 00000000`00000002 00000000`00000008 fffffa80`0671e000 : nt!ExDeferredFreePool+0xf33
    fffff800`00b9c970 fffff880`0f2e06de : 00000000`00000000 00000000`00000001 fffffa80`0840c000 fffffa80`0671e000 : nvlddmkm+0xdab31
    fffff800`00b9c9a0 fffff880`0f36738e : fffff980`15900fe0 fffff880`00000014 fffff980`15900fd0 fffff980`08b40ec0 : nvlddmkm+0x2266de
    fffff800`00b9c9d0 fffff880`0f367daa : 00000000`00000000 00000000`00000004 fffffa80`0671e000 fffffa80`0840c000 : nvlddmkm+0x2ad38e
    fffff800`00b9ca10 fffff880`0f5849bf : fffffa80`0671e000 fffff800`00b9cb29 fffffa80`0840c000 00000000`00000100 : nvlddmkm+0x2addaa
    fffff800`00b9ca50 fffff880`0f25c1c0 : fffffa80`0671e000 fffff800`00b9cb29 00000000`00000000 00000000`00000000 : nvlddmkm+0x4ca9bf
    fffff800`00b9ca80 fffff800`030df30c : fffff800`0324fe80 0000000f`991893d2 fffff980`05350fc0 00000000`00000099 : nvlddmkm+0x1a21c0
    fffff800`00b9cb90 fffff800`030cc8ca : fffff800`0324fe80 fffff800`0325dcc0 00000000`00000000 fffff880`0f25d1ec : nt!KiRetireDpcList+0x1bc
    fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a
    Code:
    0: kd> .trap fffff800`00b9c520
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000001 rbx=0000000000000000 rcx=fffff98015900fd0
    rdx=00000000000008e1 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff800030e3a08 rsp=fffff80000b9c6b0 rbp=fffff98015900fd0
     r8=0000000000000000  r9=ffffffffffffff7f r10=0000000000000008
    r11=fffff80003121520 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na pe nc
    nt!KiIpiSendRequestEx+0x98:
    fffff800`030e3a08 8b8780200000    mov     eax,dword ptr [rdi+2080h] ds:00000000`00002080=????????
    0: kd> u @rip
    nt!KiIpiSendRequestEx+0x98:
    fffff800`030e3a08 8b8780200000    mov     eax,dword ptr [rdi+2080h]
    fffff800`030e3a0e 85c0            test    eax,eax
    fffff800`030e3a10 749e            je      nt!KiIpiSendRequestEx+0x40 (fffff800`030e39b0)
    fffff800`030e3a12 ffc3            inc     ebx
    fffff800`030e3a14 851dae892200    test    dword ptr [nt!HvlLongSpinCountMask (fffff800`0330c3c8)],ebx
    fffff800`030e3a1a 0f8455cffcff    je      nt! ?? ::FNODOBFM::`string'+0x5d50 (fffff800`030b0975)
    fffff800`030e3a20 f390            pause
    fffff800`030e3a22 ebe4            jmp     nt!KiIpiSendRequestEx+0x98 (fffff800`030e3a08)
    0: kd> ub fffff800`030e39b0
    nt!KiIpiSendRequestEx+0x26:
    fffff800`030e3996 e891000000      call    nt!KiAffinityContainsProcessorsOtherThanSelf (fffff800`030e3a2c)
    fffff800`030e399b 85c0            test    eax,eax
    fffff800`030e399d 7531            jne     nt!KiIpiSendRequestEx+0x60 (fffff800`030e39d0)
    fffff800`030e399f 488b442470      mov     rax,qword ptr [rsp+70h]
    fffff800`030e39a4 4885c0          test    rax,rax
    fffff800`030e39a7 7407            je      nt!KiIpiSendRequestEx+0x40 (fffff800`030e39b0)
    fffff800`030e39a9 488b4c2478      mov     rcx,qword ptr [rsp+78h]
    fffff800`030e39ae ffd0            call    rax
    It looks like the nVidia video driver was doing some special pool stuff, which require a flush of the translation lookaside buffer. This of course requires attention/action from all processors, therefore it sent an inter-processor interrupt (nt!KiIpiSendRequestEx+0x98). If we disassemble we can see that we're waiting for it to be responded to, but by whom?

    Code:
    7: kd> k
    Child-SP          RetAddr           Call Site
    fffff880`05dfdc20 fffff800`03135198 nt!KeFlushMultipleRangeTb+0x266
    fffff880`05dfdcf0 fffff800`031dc5ea nt! ?? ::FNODOBFM::`string'+0x204ce
    fffff880`05dfdee0 fffff800`031ddbe7 nt!MiEmptyWorkingSet+0x24a
    fffff880`05dfdf90 fffff800`03578371 nt!MiTrimAllSystemPagableMemory+0x218
    fffff880`05dfdff0 fffff800`035784cf nt!MmVerifierTrimMemory+0xf1
    fffff880`05dfe020 fffff800`03578c24 nt!ViKeRaiseIrqlSanityChecks+0xcf
    *** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
    fffff880`05dfe060 fffff880`0412a728 nt!VerifierKeAcquireSpinLockRaiseToDpc+0x54
    fffff880`05dfe0c0 fffff880`0412a986 aswSnx+0x30728
    fffff880`05dfe0f0 fffff880`0412abaf aswSnx+0x30986
    fffff880`05dfe140 fffff880`041e66af aswSnx+0x30baf
    fffff880`05dfe1a0 fffff880`040fd798 aswSnx+0xec6af
    fffff880`05dfe820 fffff800`0357dd26 aswSnx+0x3798
    fffff880`05dfe870 fffff800`033f1e67 nt!IovCallDriver+0x566
    fffff880`05dfe8d0 fffff800`033f26c6 nt!IopXxxControlFile+0x607
    fffff880`05dfea00 fffff800`030d3e53 nt!NtDeviceIoControlFile+0x56
    fffff880`05dfea70 00000000`7713132a nt!KiSystemServiceCopyEnd+0x13
    00000000`02dff558 00000000`00000000 0x7713132a
    avast!'s virtualization driver was acquiring a spin lock so it could synchronize access to shared data in a multiprocessor-safe way by raising IRQL. We can see verifier does a sanity check (evidently verifier was enabled) -- basically says "Hey, are we at the right IRQL right now?", it trimmed memory (emptied working set), and then went to flush the TB.

    Okay, so this looks sort of ordinary and nothing really bad happening. However:

    Code:
    2: kd> k
    Child-SP          RetAddr           Call Site
    fffff880`05f89088 fffff880`01813985 aswVmm+0x1553e
    fffff880`05f89090 fffff800`0338ca96 aswVmm+0x13985
    fffff880`05f89130 fffff800`033a9fd9 nt!PspExitProcess+0x156
    fffff880`05f89190 fffff800`0338eb7d nt!PspExitThread+0x4e9
    fffff880`05f89290 fffff800`030c76fa nt!PsExitSpecialApc+0x1d
    fffff880`05f892c0 fffff800`030c7a40 nt!KiDeliverApc+0x2ca
    fffff880`05f89340 fffff800`030d3ef7 nt!KiInitiateUserApc+0x70
    fffff880`05f89480 00000000`771311d6 nt!KiSystemServiceExit+0x9c
    00000000`00f9fa70 00000000`00000000 0x771311d6
    On processor #2, we seem to go off the rails on the VM monitor driver.

    If you ask me, avast! is up to no good and caused the IPI to go unattended (which caused the bug check).

    Have the user remove and replace avast!.

    A few other things...

    1. The user has Nero backup dating from 2011. The date is one thing, but anything from Nero is a lot of red flags.

    2. SuperAntiSpyware is installed, keep a close eye on it as there may be potential conflicts.

    Patrick

  15. The Following User Says Thank You to satrow For This Useful Post:

    royw (2014-08-31)

  16. #60
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    Hi satrow, and firstly sincere thanks to you and Patrick for your help.

    In view of the mention of Avast! VM Monitor driver I have sent a link to the kernel dump and to this thread to Avast! and will let you know what they come back with.

    I ran the verifier /reset command and then rebooted, and since doing so my Win 7 partition boots faster than before, but I assume this is just a coincidence.

    Does verifier run at startup by default, or is it started manually? If it starts by default can I stop it doing so, if that is wise, and if so how?

    I had already changed the startup option for Nero backup (which I don't use) and Super AntiSpyware to manual.

    Regards, Roy
    OS Dual Boot Win 7 Pro 64 Bit-SP1 & IE11 & Win 8.1 Pro 64 Bit & IE11-Intel Core i7 2600K Processor LGA1155-Asus P867 Pro Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 8GB

    Roy Whitethread

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