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  1. #1
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    Windows 8.1 computer shuts down when left idle and fails restart attempt.

    New windows 8.1 computer with all updates shuts down when left idle. It goes to a black screen with white lettering and says: "PXE-E53 No bootfile received; PXE-MOF: Exiting PXE ROM; Disk Boot Failure, Insert System Disk and Press Enter." I have done a system refresh from a Windows 8.1 CD which made no difference, but royally screwed up other programs by removing all settings. I saved my programs by installing and running recimg program from Microsoft, so it used that image to refresh programs but it lost all the settings and customizations.
    The computer shuts down when idle even though I have stopped Norton from running scans and shut off the power saving mode. It runs for hours with no problem as long as it is busy. Is this a problem with the boot record that the refresh would not fix. I have seen instructions to run bootrec/fixmbr from the Windows 8.1 CD, but did not know if that would help.
    To top it off, I got a blue screen of death which told me the computer had run into a problem and needed to restart, and it saved an error report. I can not find that error report on this computer anywhere.
    Computer under warranty, but have to send across US to get it fixed. Manufacturer tech assistance no help. Please help.
    I forgot to say the computer will restart by using a hard shutdown by pressing power key for several seconds. I have run stress tests for 5 hours with no problems.
    Last edited by hrsteeley; 2014-07-02 at 22:35.

  2. #2
    Super Moderator CLiNT's Avatar
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    BlueScreenView will retrieve BSOD so that you may post them here.

    bootrec/fixmbr can be run from any bootable disk with a command prompt.
    Insert you installation or repair boot disk and select the "troubleshoot" option for automatic repair.

    Check your hard disk: Run a checkdisk on the drive in question. (follow video instruction)
    Check your hard disk: Run a tool like CrystalDiskInfo, or Hard Disk Sentinel to check for drive errors.
    Drop down into BIOS, in the boot section, disable booting to network, ensure hard drive is first boot device.
    Last edited by CLiNT; 2014-07-02 at 23:48.
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  3. #3
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    Here is the Blue Screen Report:
    PSHED.dll fffff801`33344000 fffff801`33359000 0x00015000 0x52346b3f 9/14/2013 6:57:19 AM Microsoft® Windows® Operating System Platform Specific Hardware Error Driver 6.3.9600.16384 (winblue_rtm.130821-1623) Microsoft Corporation C:\WINDOWS\system32\PSHED.dll
    BOOTVID.dll fffff801`33359000 fffff801`33363000 0x0000a000 0x5215f8aa 8/22/2013 4:40:26 AM Microsoft® Windows® Operating System VGA Boot Driver 6.3.9600.16384 (winblue_rtm.130821-1623) Microsoft Corporation C:\WINDOWS\system32\BOOTVID.dll
    I tried to copy the whole report using Ctrl-A, but it did not work. If this tells you what I should try first, please let me know.
    I ran scandisk and it said "Windows Resource Protection did not find any integrity violations".
    In the Bios, I found the first boot device was CDROM, second was Hard Disk, and third was Legacy LAN, so I made the Hard Disk the first boot device, the CDROM the second and made the third USB-HDD. I pressed F10 to save and have to go back to see it worked for sure. Since I found the boot order problem and fixed it, should I defer doing bootrec/fixmbr until I see if the problem is gone? I did the bootrec/fixmbr too and found no problem. I worked with the manufacturer and we did advanced power settings to make sure hard drive does not shut down, and it does not shut itself off now. I am going to have manufacturer send me a new hard drive as they think that is the problem as some of the hard drives are having a tough time coming out of being powered down. I will talk to them about upgrading the hard drive so I don't get another one like this.
    I have now run Scandisk, and a quick test and windlg.exe from Hard Drive manufacture, WD, and found no errors. I ran memtest86v4.3.7 for 5 hours, 3 complete passes and found no errors. I just had a blue screen shutdown yesterday, but when I run BlueScreenView, I only see one minidump file from June 20. I know I had blue screens before that and yesterday that do not show up. Using File Explorer, I looked at the minidump file and it only has the one from June 20. I know it said yesterday that it was saving a file, but I don't know where it went. My Firefox browser froze and then I got a message that the computer had run into a problem and needed to close. Is there a chance this problem is caused by software conflicts? The hard drive has passed every test I have used. Also, would a poor connection inside the computer cause this? I am desperately trying to find the source of the problem rather than just jerking parts. I will get back to manufacturer tomorrow to see if they have any more ideas. When browsing, I am using Windows 8.1 with all updates, Firefox 30, Norton Security Suite from Comcast, Roboform, and a virtual browser, Sandboxie. Any ideas would be appreciated.
    Last edited by hrsteeley; 2014-07-09 at 20:27.

  4. #4
    Silver Lounger
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    I have a Dell Inspiron 15 Notebook that sometimes does the same thing at bootup and now and then during use, turning off and restarting works but no telling when it will happen again. The Notebook is a resurrection and looked liked it had been dropped, a chunk missing from the cover on the back of the display panel. The HDD was dead and I replaced it with a used HDD so the problem could be the drive itself or the socket/circuitry it plugs into on the motherboard.

  5. #5
    New Lounger
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    Can you tell me where I can get a Windows 8.1 debugging tool? The BlueScreenView shows a Windows Driver is the problem, so I am trying to figure out what to try next. I have the Windows 8.1 installation disk.

  6. #6
    Super Moderator CLiNT's Avatar
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    Yes, the provided info tends to point to video, but it is incomplete.

    What to do next:
    Contact the computer maker and open a support session. If your computer is under warranty that is what you should be doing.
    *They will want full and complete BSOD report, not fragments, so read up on how to use the BlueScreenView app.
    DRIVE IMAGING
    Invest a little time and energy in a well thought out BACKUP regimen and you will have minimal down time, and headache.

    Build your own system; get everything you want and nothing you don't.
    Latest Build:
    ASUS X99 Deluxe, Core i7-5960X, Corsair Hydro H100i, Plextor M6e 256GB M.2 SSD, Corsair DOMINATOR Platinum 32GB DDR4@2666, W8.1 64 bit,
    EVGA GTX980, Seasonic PLATINUM-1000W PSU, MountainMods U2-UFO Case, and 7 other internal drives.

  7. #7
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    Have you checked problem history in the Action Center control panel or Event Viewer to see if they have anything on these shutdowns ?

  8. #8
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    The manufacturer took over computer remotely and removed and replaced NVIDEA video drivers. About 5 minutes after they left, the computer froze and went into its shutdown with black screen and white lettering and was unable to restart itself. A hard shutdown got it going again. They are pressing me to send it to them for service, but I am not convinced it is a hardware problem as it may be software conflicts? They think the hard drive controller on the mother board or in the disk drive may be causing the intermittent failures. I will have to remove all my personal info from the computer and then restore it when I get it back. Since I have never done this, I am nervous. Reviewing the Action Center and Event Viewer does not clearly show what is causing the problem. What do you think - hardware issue or software?

  9. #9
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    I think you should send it in to them as they aren't going to send it back broken, whatever they find is the cause.

    The Win 8 users on here will be able to advise you on how to back up your personal stuff and how to restore it when you get the computer back if you have problems with http://windows.microsoft.com/en-gb/w...backup-restore

    The vendor will have a RMA procedure to facilitate sending it in.
    Last edited by Sudo15; 2014-07-13 at 04:01.

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