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  1. #1
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    EMET 4.1 and Rapport question

    If this question shoul go elsewhere, please let me know.

    I run W7 SP1 Home Premium, and use IE11. I have been running EMET 4.1 along with MSSE and M_Bytes Pro without any problems.

    Recently, I tried to run Trusteer's Rapport on my system; and IE "chokes up" and won't run.

    I have tried working with Rapport's tech support, but with no success. I've uninstalled and reinstalled Rapport 4 times trying their suggestions and have now given up.

    My question is:
    Is anyone out there in Secrets-Land who is running EMET 4.1 and Rapport successfully?
    If so, what's the secret to doing so?

    Thank you,
    Dick

    PS,
    I tried to add this as a reply to an earlier Rapport thread, and was told I couldn't because the thread was over 300-days old.

  2. #2
    Super Moderator jwitalka's Avatar
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    Try opening EMET and click on the apps icon. See if Rapport is listed. If it is, clear all the check marks in that row and the click OK. If Rapport now runs, re-enable things until Rapport dies again to find the culprit(s).

    Jerry

  3. #3
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    Jerry:
    Thanks for the reply. Before I put Rapport back on my system and do as you suggest, may I ask you a question?

    Are you running EMET 4.1 and Rapport successfully?

    That is not meant as a 'wise-guy' question BTW.

    Dick

  4. #4
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    I was going to suggest checking Event Viewer for the IE problems or checking to see if it has the same effect on Firefox.

  5. #5
    Super Moderator jwitalka's Avatar
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    Perfectly reasonable question. I am running EMET 4.1 but I don't run Rapport. The procedure I outlined is the one I used to debug EMET conflicts I had with a couple of apps.

    Jerry

  6. #6
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    Thanks Jerry for the explanation. I appreciate it, and your help.
    Dick

  7. #7
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    Am I correct in assuming that nobody here uses EMET 4.1 and Trusteer's Rapport?

    Dick

  8. #8
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    Quote Originally Posted by Dick-Y View Post
    Am I correct in assuming that nobody here uses EMET 4.1 and Trusteer's Rapport?

    Dick
    It's looking like it - but there have been compatibility issues reported http://social.technet.microsoft.com/...ues?forum=emet (haven't read through all of them).

  9. #9
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    Thank you Sudo15. I'll look into the link you provided. BTW, for what it's worth, Trusteer "support" has not been helpful.

    Dick

  10. #10
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    From the link you provided, Sudo15:

    "When EMET's protections are enabled for web browsers and user installs or upgrades to latest version of Trusteer Rapport (protection from phishing, keylogging and financial malware, such as Zeus or SpyEye), browsers do not launch correctly or open blank, unusable windows.

    Right now, possible solutions are:
    •stop Rapport service, launch web browser, start Rapport service;
    •uninstall Rapport, or
    •remove web browsers from the list of programs protected by EMET.

    Neither of these is a good one.

    This is just FYI, I see the fault at Trusteer's side."

    I think I'll send the above to Trusteer and see what they have to say.

    Dick

  11. #11
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    They'll probably deny all responsibility and blame MS

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