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  1. #1
    New Lounger
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    Windows 7, no network connection

    For some reason, after waking up from hibernation, won't connect to the internet. When we try to restart the PC, it will not shut down without being forced.
    If anyone can help, please do.

  2. #2
    3 Star Lounger KritzX's Avatar
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    Hi and welcome to the Lounge!

    Have a few questions for you:
    1. Could you describe the make and model of your PC?
    2. How long have you been having this problem?
    3. Was this recent?
    4. Have you attempted to use System Restore and go back to a time when you didn't have this problem?
    Fact of Life:

    “Real stupidity beats artificial intelligence every time.”
    Terry Pratchett

  3. #3
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    It's possible that Hibernate is hanging onto the DHCP IP address and when it wakes, DHCP is attempting to assign it with another which will cause a conflict and you end up with nothing.

    Windows Diagnostics which you can access from the WiFi icon/Troubleshoot will reset things, but you don't want to be having to do that each time instead of a power shut down which in itself can cause problems if Windows is writing something to the HDD.

    If you have to do this again, remove all power sources and hold the power button in for 30 secs before you switch back on.

    You could try resetting the TCP/IP stack with the command netsh int ip reset resetlog.txt

    This requires that you open the Command Prompt as an administrator to execute the command.

    Event Viewer may have something on this but the short answer may be not to use Hibernate.
    Last edited by Sudo15; 2014-07-20 at 13:12.

  4. #4
    New Lounger
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    There might be several reasons for that. Clean your computer or if you can, have it reformatted. By the way, how old is your computer? Are the disk drives almost full?

  5. #5
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    Making sure you have the latest drivers for your networking hardware may help, as well. I would surely not reformat anything, though.
    Rui
    -------
    R4

  6. #6
    4 Star Lounger
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    Quote Originally Posted by JerryWSL View Post
    For some reason, after waking up from hibernation, won't connect to the internet. When we try to restart the PC, it will not shut down without being forced.
    If anyone can help, please do.
    Is your connection hard wired, or WIFI? have you tried removing power from your router, waiting 20 seconds, and then restoring power? Do you have another computer/tablet/cell-phone that you can use to check your internet connection?

  7. #7
    Super Moderator jwitalka's Avatar
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    Try running:
    Powercfg -energy

    to see if it gives you any clues.

    Jerry

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