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  1. #1
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    Links Breaking in Sent Messages

    I have regular problems with links being broken when messages arrive at the recipient's inbox. I'm using OL 2010, and the only thread I could find in the forum was about OL 2002, and no solution appeared in the thread. Help!

  2. #2
    Platinum Lounger
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    How are the links broken? If it's a "newline" in the middle of the link then it's likely Outlook is set to send messages in plain text format instead of HTML/RTF. There is a setting - can't remember where - that tells Outlook what formats to use when sending email.

    cheers, Paul

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    Quote Originally Posted by Paul T View Post
    How are the links broken? If it's a "newline" in the middle of the link then it's likely Outlook is set to send messages in plain text format instead of HTML/RTF. There is a setting - can't remember where - that tells Outlook what formats to use when sending email.

    cheers, Paul
    Under Options|Mail, it says message composition is in HTML. I'm going to a friend's Wednesday that is one of the people who get broken links. Where would I need to look for that "newline" you talked about?

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    It is more likely a problem on the recipient side dealing with HTML email.

    Joe

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    On your friend's machine you need to check what format the email has. The easiest way is to view the source or raw email - we need to know what mail program is used to give precise instructions.

    cheers, Paul

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    Quote Originally Posted by Paul T View Post
    On your friend's machine you need to check what format the email has. The easiest way is to view the source or raw email - we need to know what mail program is used to give precise instructions.

    cheers, Paul
    He's still using AOL Mail, and I couldn't find anything within that program about viewing the source email. His HTC One phone is breaking links, too. Should I be looking at something like TinyURL to avoid this problem?

  7. #7
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    AOL mail has been a source of many problems through the years. Are you sure the phone is breaking the link as opposed to just wrapping the line? You could try TinyURL.

    Joe

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    Quote Originally Posted by JoeP517 View Post
    AOL mail has been a source of many problems through the years. Are you sure the phone is breaking the link as opposed to just wrapping the line? You could try TinyURL.

    Joe
    By "breaking the link," I mean both the phone and AOL Mail split the link into two lines. The first one shows the standard URL color and underline, the second one is plain text.

  9. #9
    3 Star Lounger KritzX's Avatar
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    But does the link in the 1st line work?

    Try sending the message to yourself and see if the link breaks.
    Fact of Life:

    “Real stupidity beats artificial intelligence every time.”
    Terry Pratchett

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