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Thread: PDF Problem

  1. #1
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    PDF Problem

    I was given the choice to either print Boarding Pass details from Ryanair's website or to save the details as a .pdf file. I chose to save to .pdf, but whether I used Adobe Reader or Nitro PDF both programs displayed a blank page. If anyone can tell me how to resolve this problem I would be grateful, and I would appreciate an URGENT answer, as I fly from Malta to UK this Saturday. (I asked about this on Ryanair's Live Chat service, which was a complete waste of time, as I might have guessed)

    Thanks and regards, Roy
    Last edited by royw; 2014-08-12 at 09:22. Reason: Punctuation
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    Roy Whitethread

  2. #2
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    If you look the file in Windows Explorer is the size > 0?

    If you look at the properties of the file in Windows Explorer do you need to unblock the file?

    Joe

  3. #3
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    Joe, thanks but I managed to solve the problem by saving the file as a .pdf in Firefox, and I was then able to print it without any problem. I used Internet Explorer 11 initially, so I assume there is a problem with IE and .pdf files. Do you know of any such issue in IE, and if so do you know the solution?
    OS Dual Boot Windows 10 Pro 64 Bit & Windows 7 Pro With SP1 64 bit. (Intel Core i7 7700 Kaby Lake Processor -Asus B150 Pro (LGA1151) Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 16 GB DDR4)

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  4. #4
    WS Lounge VIP mrjimphelps's Avatar
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    Roy, rather than saving it as a PDF, try printing it to Nitro PDF. Doing so will cause it to use Nitro's PDF capabilities rather than IEs' PDF capabilities.

    I believe you are correct in assuming that there is a problem with IE and .pdf files.

  5. #5
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    I use IE 11 all the time and have not had problems that I recall saving PDFs and then opening them in another product later.

    Joe

  6. #6
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    In IE11, put the page in 'compatibility mode'.

  7. #7
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    I elect to print files (including HTML and PDF files), but the "printer" I use is called CutePDFWriter. Instead of printing the file, it creates a PDF file and asks for instructions as to where to store it. It processes all graphics in the file and in most cases, maintains the format or layout.

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