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  1. #1
    2 Star Lounger
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    Missing Toolbar Button (Outlook 2000/Exchange)

    I received the following request for assistance from one of our PC Support people. Anyone have any ideas?

    "When in Outlook.. and she's in an email that she's received.. she's missing the "reply all" feature.. it's not listed as a command under the Tools --> customize --> command --> standard (selected from the left) ... if you reset the Standard toolbar it doesn't restore it.. it's just not there as if it doesn't exist."

    Help, please?
    Karnie Moesenthin
    Technical Training and Development Professional
    Legal Industry

  2. #2
    Plutonium Lounger Leif's Avatar
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    Re: Missing Toolbar Button (Outlook 2000/Exchange)

    A couple of KB's -

    <A target="_blank" HREF=http://support.microsoft.com/default.aspx?scid=kb;EN-GB;q197544&GSSNB=1>OL2000: Preventing Reply All to Large Aliases (Q197544)</A>

    <A target="_blank" HREF=http://support.microsoft.com/default.aspx?scid=kb;EN-GB;q223620&GSSNB=1>OL2000: "Reply to All" Keyboard Shortcut Does Not Work After Using Multiple Copy Commands (Q223620)</A>

  3. #3
    2 Star Lounger
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    Re: Missing Toolbar Button (Outlook 2000/Exchange)

    I knew I should have looked before I forwarded the question. <img src=/S/blush.gif border=0 alt=blush width=15 height=15> The person in question had turned on the option to have standard and formatting toolbars sharing one line in Word, and it applied to Outlook, so she couldn't "see" the Reply to All button. My apologies. Perhaps it will help someone else.

    Thanks for the suggestions, Leif.
    Karnie Moesenthin
    Technical Training and Development Professional
    Legal Industry

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