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  1. #1
    Lounger walkerpbus's Avatar
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    Unhappy Windows 7 Professional loses Internet LAN Connection

    To whom it may concern:
    I do have enough smarts to check device manager, reinstall it, check the router & cables (Dell computer is wired only: light is blinking at the port of the Dell)
    Please pass this around to any experts for any suggestions you might have. This is related to problems with my computer AFTER I uninstalled Symantec EndPoint, an antivirus program.
    Right now, I don't have any antivirus on the machine, but I hope when I can download, I'll get Microsoft Security Essentials.
    Any free or paid tools or settings/tricks which could cure this Dell desktop Optiplex 360 System 7 machine to restore Internet access?
    I'm going to try a DVD for 32-bit Repair Install tonight when I get home. Pray for me!



    -------- Forwarded Message --------

    Subject:


    Re: Subject case # xxxxxxx (Lost Internet connection) [ ref:_ xxxxxxx :ref ]

    Date:


    Thu, 28 Aug 2014 11:07:34 -0500

    From:


    Paul B Walker <snip>

    To:


    Enterprise Technical Support <enterprise_technical_support@symantec.com>



    Hi Manoj,

    I got your message on my answering machine, but <snip> when you called, I was working on the machine with the

    problem: CleanWipe had completely finished with the Symantec uninstall.

    I've checked the router (OK, working with other devices)), swapped CAT-5

    cables & router ports, made sure the light was blinking at the back of

    the computer, reinstalled the device driver for the LAN) . snip. I would

    like to get the computer in question back working (on the Internet) no

    later than next Monday (our Labor day ) What is your schedule & what is

    the time difference between me & you? snip. Could I call you & what's your number? I have a

    hearing problem & didn't quite understand your phone message, so I

    prefer it in an email. We can call anyplace in the US & Canada

    snip

    Cordially,

    Paul Walker Home Phone xxxxxxx

    snip.

    snip

    Cell xxxxxxx (I don't answer when driving nor when I don't

    recognize the caller's number)







    On 8/27/2014 8:35 PM, Enterprise Technical Support wrote:

    > Hi Jared,

    >

    > My name is Manoj and I am the newly assigned technician for this case. I have attempted to contact you now at snip , but was unsuccessful in reaching you.

    >

    >

    > Please let me know the best time and phone number that I can reach you to continue assisting with the issue. My work timing is 5:30 AM to 2:30 PM IST.

    >

    >

    > Regards,

    > Manoj Kumar S

    > Symantec Technical Support

    > Symantec Corporation

    > http://www.symantec.com/techsupp/

    >

    >

    > ref: xxxxxx :ref
    Last edited by satrow; 2014-08-28 at 22:30. Reason: snipped/xxx'ed out personal info.
    Use 1 XP & 1 Win 7 machines in Christian non-profit where I am a retired volunteer; Windows 7 on home machine.

  2. #2
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    I've just sent you an email advising you to remove your email before I read the rest of the post.

    It's best not to include any personal details in your thread such as your email and especially your phone number.

    I notice that you have used something called CleanWipe to remove Norton but run NRT just to ensure there isn't any residue https://support.norton.com/sp/en/uk/...rProfile_en_us

    Boot up into Safe Mode with Networking to see if you can connect then, if you still don't have Internet after running NRT a couple of times - rebooting after each.

  3. #3
    Lounger walkerpbus's Avatar
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    Quote Originally Posted by Sudo15 View Post
    I've just sent you an email advising you to remove your email before I read the rest of the post.

    It's best not to include any personal details in your thread such as your email and especially your phone number.

    I notice that you have used something called CleanWipe to remove Norton but run NRT just to ensure there isn't any residue https://support.norton.com/sp/en/uk/...rProfile_en_us

    Boot up into Safe Mode with Networking to see if you can connect then, if you still don't have Internet after running NRT a couple of times - rebooting after each.
    I'm ready to remove my thread in this forum completely since my son showed me how to configure the LAN device driver & the machine now successfully connects to the Internet!
    Use 1 XP & 1 Win 7 machines in Christian non-profit where I am a retired volunteer; Windows 7 on home machine.

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