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2014-09-02, 16:51 #1
- Join Date
- Sep 2014
- Thanked 0 Times in 0 Posts
spyware/adware popped up, I think its a scam
Threat information: Windows 8, Microsoft, version 8 Claims I have spyware/adware on my 1 month old Toshiba laptop. Says...MUST call 1-877-599-2253, googled it, found nothing....finally I called, no person, but went on hold, for 2 secs....dropped call. Less then 1 minute later I answered a call from 1-855-875-1572 nobody there. So I goggled that number....turns out to be 1st choice tech support. Does this sound legit? Not sure what to do....using my old pc till I get some suggestions. Do I close the screen? And run a scan? It says not too!!!! Ugh please please help! Thank you!
2014-09-02, 17:06 #2
- Join Date
- Dec 2009
- California & Arizona
- Thanked 609 Times in 557 Posts
NEVER call anybody in the above kind of situation whether it's legit or not. (You don't really know for certain)
Head over to Bleeping Computer, a trusted site by many here, and download a copy of
Malwarebytes Anti-Malware 18.104.22.1682 & AdwCleaner 22.214.171.124
If you have to, download them from a safe computer to a USB stick.
Start with Malwarebytes then AdwCleaner, preferably in Safe Mode.DRIVE IMAGING
Invest a little time and energy in a well thought out BACKUP regimen and you will have minimal down time, and headache.
Build your own system; get everything you want and nothing you don't.
ASUS X99 Deluxe, Core i7-5960X, Corsair Hydro H100i, Plextor M6e 256GB M.2 SSD, Corsair DOMINATOR Platinum 32GB DDR4@2666, W8.1 64 bit,
EVGA GTX980, Seasonic PLATINUM-1000W PSU, MountainMods U2-UFO Case, and 7 other internal drives.
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2014-09-03, 07:10 #3
You're not the only one that got that drive-by malware.