Results 1 to 8 of 8
  1. #1
    Bronze Lounger
    Join Date
    Jan 2001
    Location
    Virginia, USA
    Posts
    1,560
    Thanks
    37
    Thanked 1 Time in 1 Post

    Prompts for proxy server when viewing email on Web (Comcast)

    OS: Windows Vista.
    Browser: Chrome.
    User's ISP and email service: Comcast.
    Summary: User sees a prompt for a proxy server when she tries to view her Comcast Web mail in her Chrome browser. I suspect foul play by one or more potentially unwanted programs, or PUPs. The culprits I know about so far: Astromenda, "PC Speed Clean," and "Speed Boost."

    A close friend who lives three states away often asks for my help with computer problems. She's a very senior citizen, but she's quite comfortable using her Windows Vista machine. She also uses Facebook, which seems to be the source of some of her computer woes. Recently she complained of difficulty getting into her email. By phone, we explored her installed programs in Control Panel. We found at least four PUPs that had installed themselves on the same recent date. The date and time group of installation coincided with when she'd tried to watch a video she'd found on Facebook.

    My friend tried on her own (without success) to uninstall one of the PUPs--something called Astromenda, which had hijacked her browser's home page. I linked her up with AdwCleaner, which seems to have removed Astromenda. However, she reports that the proxy server prompts persist. It's unfortunate that my own eyes can't see what's going on. The best I can do is ask questions and listen to what my friend tells me. I've concluded there's mischief afoot with this proxy server stuff, and that we can probably trace the mischief back to one of the PUPs. I know there's nothing wrong with a proxy server, but I don't think a home PC user would ordinarily use a proxy server to view their email.

    I'm looking for some expert advice. Are these proxy server prompts a clue to something malicious? If yes, what's the threat level and how best to remove the threat?

  2. #2
    Silver Lounger
    Join Date
    Mar 2014
    Location
    Forever West
    Posts
    2,072
    Thanks
    0
    Thanked 259 Times in 248 Posts
    Look in Control Panel, Internet Options, Connections tab and LAN Settings, usually need only the first one about Automatically detect checked and no others. If the ISP involved requires a different setting they should say so. There's many infections that can change that setting, malware, adware, spyware, etc., also viruses.

  3. #3
    Administrator
    Join Date
    Jun 2010
    Location
    Portugal
    Posts
    12,519
    Thanks
    152
    Thanked 1,397 Times in 1,220 Posts
    You could try using TeamViewer with your friend. She can run the Quick Support version, which requires no installation and you can install a regular version and then access her computer and check it yourself.
    Rui
    -------
    R4

  4. The Following User Says Thank You to ruirib For This Useful Post:

    Caesar3 (2014-09-16)

  5. #4
    WS Lounge VIP
    Join Date
    Dec 2009
    Location
    Earth
    Posts
    8,162
    Thanks
    47
    Thanked 976 Times in 906 Posts
    +1 for TeamViewer.

    cheers, Paul

  6. #5
    Super Moderator jwitalka's Avatar
    Join Date
    Dec 2009
    Location
    Minnesota
    Posts
    6,792
    Thanks
    117
    Thanked 798 Times in 719 Posts
    Also, in the in Control Panel, Internet Options, Connections tab and LAN Settings, make sure the box next to "use a proxy server...." is not checked.

    Jerry

  7. The Following User Says Thank You to jwitalka For This Useful Post:

    Caesar3 (2014-09-16)

  8. #6
    Bronze Lounger
    Join Date
    Jan 2001
    Location
    Virginia, USA
    Posts
    1,560
    Thanks
    37
    Thanked 1 Time in 1 Post
    A big thanks to all who replied. Jerry, I walked her through the Control Panel>>Internet Options ... thing, and it seems (so far) that the problem has gone away. I may yet get to try TeamViewer, Rui—that sounds especially interesting!

  9. #7
    Super Moderator jwitalka's Avatar
    Join Date
    Dec 2009
    Location
    Minnesota
    Posts
    6,792
    Thanks
    117
    Thanked 798 Times in 719 Posts
    You're welcome. Hope it stays cured. Teamviewer, as recomended by Rui, is a wonderful tool for remote debug. I've done remote trouble shooting with it for friends and family in both Des Moines Ia and Denver Co from here in the Minneapolis.

    Jerry

  10. #8
    Administrator
    Join Date
    Jun 2010
    Location
    Portugal
    Posts
    12,519
    Thanks
    152
    Thanked 1,397 Times in 1,220 Posts
    Glad you sorted the problem .

    TeamViewer is very useful. I have a few computer challenged friends I help, using TeamViewer. Works great.
    Rui
    -------
    R4

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •