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  1. #1
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    unauthorized IP addresses

    I have had problems with my Kindle slowing down on me. I called the help center and they had me set up my computer so they could diagnose the problem. The tech said she identified some unauthorized ip addresses in my system. She said they would be able to remove them and prevent it from happening again. She told me they charged $99 for this service. When I told her it was too much she talked to a supervisor. She said the could come down to $69. I told her no thanks and terminated the session. I use Vipre as my security for my computer. How can I access the ip address on my computer. I was watching as she was go through commands but cannot remember and did not think of writing it down at the time.

  2. #2
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    Tech from which company?
    Rui
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    R4

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    You could try a factory reset but you would need to back up whatever you have on it, just as you would with an OEM computer http://resetkindle.info/

    http://ebookfriendly.com/back-up-kindle-books-2-ways/
    Last edited by Sudo15; 2014-09-26 at 08:11.

  4. #4
    Super Moderator jwitalka's Avatar
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    Did you use this site?:
    http://www.amazon.com/gp/help/custom...deId=200127470

    It sounds like you accessed a scam help site.

    Jerry

  5. #5
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    Quote Originally Posted by jwitalka View Post
    Did you use this site?:
    http://www.amazon.com/gp/help/custom...deId=200127470

    It sounds like you accessed a scam help site.

    Jerry
    I did use the help on the Kindle. I was talking online with Karen and she transferred me to a tech. They said if it was a problem with the kindle it would have been no charge. It was a problem with the computer so that is why they had to charge.

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    You can't tell if an IP address is unauthorized as the process does not require authentication and your PC doesn't log IP addresses accessing it, unless it hosts a web site. It is also not possible to "prevent" IP addresses accessing your system except by turning on the Windows Firewall - it should already be turned on. The whole thing sounds like a scam to me, even if it was the kosher Kindle support crowd.

    cheers, Paul

  7. #7
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    Having a look at the ARP cache will show you any IP addresses that you don't recognize and the steps in this article may be familiar to what the tech did.

    http://technet.microsoft.com/en-us/l.../cc754761.aspx

    This instruction for Win 7 is a bit clearer http://www.techrepublic.com/blog/win...-in-windows-7/ and clearing the ARP cache may resolve your problem.
    Last edited by Sudo15; 2014-09-26 at 12:35.

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    Quote Originally Posted by michaell357 View Post
    I did use the help on the Kindle. I was talking online with Karen and she transferred me to a tech. They said if it was a problem with the kindle it would have been no charge. It was a problem with the computer so that is why they had to charge.
    Seriously, I would be completely surprised if they could actually explain what is an unauthorized IP and how did they find out which IPs were authorized or not. It's simply screaming: scam, scam, scam!
    Rui
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  9. #9
    Super Moderator jwitalka's Avatar
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    I agree with Rui. I believe you somehow got to a site that masquerades as Kindle support but is really a scam site. Again, I would go directly to the site I posted in post 4.

    Jerry

  10. #10
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    Quote Originally Posted by ruirib View Post
    Tech from which company?
    Kindle

  11. #11
    Super Moderator jwitalka's Avatar
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    Where did you get the help center phone number?

    Jerry

  12. #12
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    Quote Originally Posted by michaell357 View Post
    I have had problems with my Kindle slowing down on me. I called the help center and they had me set up my computer so they could diagnose the problem. The tech said she identified some unauthorized ip addresses in my system. She said they would be able to remove them and prevent it from happening again. She told me they charged $99 for this service. When I told her it was too much she talked to a supervisor. She said the could come down to $69. I told her no thanks and terminated the session. I use Vipre as my security for my computer. How can I access the ip address on my computer. I was watching as she was go through commands but cannot remember and did not think of writing it down at the time.
    http://www.nirsoft.net/utils/wireles...k_watcher.html <-- This is where you can read abouth the program before downloading.
    Try this: http://www.nirsoft.net/utils/wnetwatcher_setup.exe <---direct download.
    It will give you every ip# that is connected to your computer. Then you can deem which ones are "unauthorized" and block them in your router.
    I use it at work and at home. If it works for you (it's free) I won't charge you a darn dime!
    Last edited by xrobwx; 2014-09-30 at 12:44. Reason: Adding more info

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