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  1. #1
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    Word2000-SR1a-WinNT4.0-SP6)

    edited and re-posted in an attempt to clarify my questions. Although the situations outlined may or may not be related, they have all occurred recently and for that reason are listed as one query in this post as all relate to saving a document.
    <font color=black><font face="Comic Sans MS">Several Questions - all recent occurrences:
    1. Users create a template using HotDocs, then click on File, Save As, Letter.dot or Memo.dot - whatever. Then click on File, New & uses the template.
    2. The user opens their original document created by using the template created in (1)

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Word2000-SR1a-WinNT4.0-SP6)

    Does the message in #2 occur if you bypass your macros by using the native Word command? In other words, when saving Letter-2.doc, use Tools, Macro, Macros..., Macros in: Word Commands, FileSaveAs. If this works, then it's something in one of the global templates or Normal.dot. I realize that doesn't answer the question, but assuming that your environment is highly customized, it will mean we need more clues. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    (For the curious, the earlier thread was <A target="_blank" HREF=http://www.wopr.com/cgi-bin/w3t/showflat.pl?Cat=&Board=wrd&Number=100175&page=0&vi ew=expanded&sb=5&o=0&fpart=>here</A>.)

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    Super Moderator jscher2000's Avatar
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    Re: Word2000-SR1a-WinNT4.0-SP6)

    Regarding #3, it is possible that a separate instance of Winword is using Normal.dot, whether this was started by the user, a macro, or Outlook (for Word Mail). I'm not sure if there is a reliable way to investigate multiple instances of Winword in Word 2000; since it uses multiple windows, the Task Manager isn't especially helpful (at least in Windows 2000). There might have been a post on how to do this in the Word or VBA lounges in the past several weeks; it seems familiar.

  4. #4
    Silver Lounger Charles Kenyon's Avatar
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    Re: Word2000-SR1a-WinNT4.0-SP6)

    Hi Paddy,

    You say that Letter-1 was quite clearly saved as a Word "doc" - not as "dot" file. You're there and I'm not but I still don't believe you. I believe that you believe what you are saying. This must be very frustrating. It is frustrating for me, too, when in response to your request for help, I ask you diagnostic questions that are ignored. When I ask these questions, I'm not accusing anyone of anything or saying that someone did something wrong, what I'm trying to do is isolate your problem so that the cause and a solution can be developed.

    The behavior you are reporting when you use Save As is behavior of a template, not a document. That is, defaulting to your templates folder to save. There are a number of innocent ways that something that looks like a document file can really be a template file.

    In Windows, do you have your folder view options set to "Hide file extensions of known file types." If you do, you may have a file which is Letter1.doc.dot.

    As I pointed out in my last post, it is possible that someone decided that he/she needed a document rather than a template and simply changed the file extension in Windows.


    Under Tools => Options => File Locations (tab) do you have separate folder locations set for:
    (1) documents
    (2) user templates
    (3) startup folder?

    Last time you posted I asked you some questions which you aren't addressing in this post. Let me re-ask them now. Please answer the questions even if they seem irrelevant. Trust me that they are not irrelevant to finding out what is going wrong.

    I asked you to take a single instance and describe, step-by-step from starting Word to getting the document on the screen to attempting to save, what is happening. Let me be more specific. Let's start with the simplest situations and move to a situation causing you problems, changing only one variable at a time, to isolate the source of the problem.

    First try saving the blank document that is created when you open Word. Any problems? When you go to save it, does it try to save it in the templates folder?


    Then try closing Word. Any problems? Any changes made to normal.dot? There shouldn't be any from opening Word and saving a blank document.


    Then try reopening Word and creating a new document based on a built-in template. Save that document. Any problems? Is it trying to save to your templates folder?

    Next, try creating a document based on one of your custom templates that you haven't noticed problems with. Do this with Word already open using File => New to create the document. Save this document. Any problems? Templates folder or documents folder as default?

    Next, try creating a document based on one of your custom templates created with HotDocs that you haven't noticed problems with. Do this with Word already open using File => New to create the document. Save this document. Any problems? Templates folder or documents folder as default?

    Finally, try one of the problem templates created for you with HotDocs. Using File => New create a new document. Don't do anything with the document except try to save it. Any problems? Templates folder or docs folder?

    Then open that document and try using Save As. Any problems? Templates folder or docs folder?


    -------
    Your problem with normal.dot also raises questions you've declined to answer in your post. I would be surprised if the problems are related to the problems with your other templates. The place Word is trying to save the normal.dot is the correct location for saving normal.dot, while it is not the correct place to save a document.

    Are you sharing normal.dot on a network folder? If you are, that is the source of your problems.

    Normal.dot should be in the user templates folder on the user's own computer or in a non-shared user templates folder on the network, not in a shared folder. There should only be one normal.dot on a computer per user of that computer unless there is more than one version of Word on the computer. (Then it is one per user per Word version.)

    If normal.dot is shared, one of the problems is the behavior you are describing. (That is one of the minor problems, BTW.) So even if you think you have to share normal.dot for some reason and are sure that the sharing isn't the source of your problems, please answer my question so that I know that (a) we need to look elsewhere or ([img]/forums/images/smilies/cool.gif[/img] we need to try to address what it is you are attempting to do by sharing normal.dot in some other way.

    You may want to take a look at <A target="_blank" HREF=http://addbalance.com/usersguide/templates.htm> Template Basics</A> (addbalance.com/usersguide/templates.htm) for information on the different kinds of templates, where they are stored, and how to get them to show up under the File => New dialog.

    Good night.
    Charles Kyle Kenyon
    Madison, Wisconsin

  5. #5
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    Re: Word2000-SR1a-WinNT4.0-SP6)

    Hi Charles & jscher2000:
    Charles - re your comment
    <hr>
    "Last time you posted I asked you some questions which you aren't addressing in this post..."<hr>
    I'm think we are on different time zones - I simply ran out of time & planned to repost this a.m. Re: hiding file extensions - yes, some users have that option set to hide file extensions and when I go to their pcs I also change the view to show all file types but can't answer for one instance - will check that out - good point. I'll be getting together with a couple of people today to check out how normal.dot, templates etc. are handled by staff in our south office and the points you & jscher raised. (Should mention we are on two different images in my firm one set of users using DocsOpen the other not. So for the DocsOpen people will have to check out their file locations - not the same as ours for sure and they are all new Word users.)
    Thanks to both of you for your efforts - will post back hopefully later today. Cheers.

  6. #6
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    Re: Word2000-SR1a-WinNT4.0-SP6)

    Thanks to Charles and jscher for your responses. I spent today literally on the run

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