Results 1 to 10 of 10

Thread: update failure

  1. #1
    2 Star Lounger
    Join Date
    Aug 2014
    Posts
    123
    Thanks
    19
    Thanked 0 Times in 0 Posts

    update failure

    Have a Toshiba C55 Satellite and tried to update KB2267602 and get error (80200056) that it can't install it.
    How can I determine whether it is a problem with the update or my machine?
    I had to stop the install and when I restarted it used my USB 3.0 slot (to retry) instead of the 2.0 slot used before stopping it. Could that be a problem?

  2. #2
    Super Moderator CLiNT's Avatar
    Join Date
    Dec 2009
    Location
    California & Arizona
    Posts
    6,121
    Thanks
    160
    Thanked 609 Times in 557 Posts
    Run this in an elevated command prompt: DISM /Online /Cleanup-Image /RestoreHealth
    Then boot the computer and have WU recheck for pending updates.
    DRIVE IMAGING
    Invest a little time and energy in a well thought out BACKUP regimen and you will have minimal down time, and headache.

    Build your own system; get everything you want and nothing you don't.
    Latest Build:
    ASUS X99 Deluxe, Core i7-5960X, Corsair Hydro H100i, Plextor M6e 256GB M.2 SSD, Corsair DOMINATOR Platinum 32GB DDR4@2666, W8.1 64 bit,
    EVGA GTX980, Seasonic PLATINUM-1000W PSU, MountainMods U2-UFO Case, and 7 other internal drives.

  3. #3
    WS Lounge VIP Coochin's Avatar
    Join Date
    Jun 2014
    Location
    Queensland, Australia
    Posts
    2,153
    Thanks
    31
    Thanked 306 Times in 266 Posts
    Quote Originally Posted by spark55 View Post
    ...tried to update KB2267602 and get error (80200056) that it can't install it...
    See Windows Update error 80070005 KB2267602
    Computer Consultant/Technician since 1998 (first PC was Atari 1040STE in 1988).
    Most common computing error is EBKAC: Error Between Keyboard And Chairback
    AMD FX8120 (8-core @ 3.1GHz) CPU, Gigabyte GA-990FXA-D3 motherboard, 8GB (2x4GB) DDR3 1866MHz RAM, ATI-AMD Radeon HD6770 PCI-E VGA, 480GB Kingston SSD, 2TB Seagate SATA3.0 HDD, ASUS DVD/RW.

  4. #4
    2 Star Lounger
    Join Date
    Aug 2014
    Posts
    123
    Thanks
    19
    Thanked 0 Times in 0 Posts
    Confused! That is not the error code I received for that update.
    The KB2267602 update was NOT installed Checked listing of installed updates from Sept-today but 2267602 does not show.
    If I am having no trouble downloading today and that KB does not show. Why would Windows Update not try to download it when I just downloaded another one if 2267602 is not shown in my history?
    Mis-spoke! The last updates shown are from Nov 02 '14. So it is not recording the updates done since then.
    Last edited by spark55; 2014-11-08 at 07:59.

  5. #5
    WS Lounge VIP Coochin's Avatar
    Join Date
    Jun 2014
    Location
    Queensland, Australia
    Posts
    2,153
    Thanks
    31
    Thanked 306 Times in 266 Posts
    Quote Originally Posted by spark55 View Post
    Confused! That is not the error code I received for that update.
    The KB2267602 update was NOT installed Checked listing of installed updates from Sept-today but 2267602 does not show.
    If I am having no trouble downloading today and that KB does not show. Why would Windows Update not try to download it when I just downloaded another one if 2267602 is not shown in my history?
    Mis-spoke! The last updates shown are from Nov 02 '14. So it is not recording the updates done since then.
    KB2267602 is apparently a definitions update for Windows Defender circa. January 2014. WD should have installed several definitions updates since then, if not you would have seen further WU errors.
    Computer Consultant/Technician since 1998 (first PC was Atari 1040STE in 1988).
    Most common computing error is EBKAC: Error Between Keyboard And Chairback
    AMD FX8120 (8-core @ 3.1GHz) CPU, Gigabyte GA-990FXA-D3 motherboard, 8GB (2x4GB) DDR3 1866MHz RAM, ATI-AMD Radeon HD6770 PCI-E VGA, 480GB Kingston SSD, 2TB Seagate SATA3.0 HDD, ASUS DVD/RW.

  6. #6
    Super Moderator
    Join Date
    Aug 2012
    Location
    Durham UK
    Posts
    6,609
    Thanks
    147
    Thanked 870 Times in 832 Posts
    While this solution by GMan in Post#2 may have been presented to address a different error code, see if it does anything for you.

    http://www.eightforums.com/windows-u...ate-fails.html

    One thing to note and that is once you have deleted the contents of the SoftwareDistribution\Download folder, Windows Update could show as never checked for updates so you may have to run a manual check for updates for KB2267602 to appear again.

  7. #7
    2 Star Lounger
    Join Date
    Aug 2014
    Posts
    123
    Thanks
    19
    Thanked 0 Times in 0 Posts
    My understanding of suggestions is that with later updates even though it was relatively recently (2 weeks) installed but failed and is doing installs since that all may be well.
    The ONE thing that bothers is that the last 2 updates do not show up with a date of install. Does this still suggest a problem exists. I have a pending download/install current.

  8. #8
    Super Moderator
    Join Date
    Aug 2012
    Location
    Durham UK
    Posts
    6,609
    Thanks
    147
    Thanked 870 Times in 832 Posts
    What does DISM /Online /Cleanup-Image /Checkhealth or ScanHealth report now ?

  9. #9
    Banned Member
    Join Date
    Mar 2012
    Location
    Calgary
    Posts
    2,522
    Thanks
    0
    Thanked 170 Times in 142 Posts
    Check out these Links to help resolve your issue:

    Fix Unable to Install

    Fix Update Issues

    Reset Store Cache

    Aslo, in Power Shell type the following command & hit ENTER & reboot
    netsh winsock reset

    Cheers,
    Drew

  10. #10
    Banned Member
    Join Date
    Mar 2012
    Location
    Calgary
    Posts
    2,522
    Thanks
    0
    Thanked 170 Times in 142 Posts
    OMG, cannot believe I'm seeing that User Name mentioned, again... been a lot of years.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •