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  1. #1
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    Outlook 2010 won't delete on exit

    I have Office 2010 on my laptop and since I use POP I import messages weekly from the pst file on my desktop to the laptop to synchronize them. Everything appears to work fine on the laptop except it ignores the checked option to delete Deleted Items on exit. I have to manually delete any deleted items before closing outlook. Has anyone any ideas how to cure this short of deleting my profile and starting again (I would hate to have to enter all my email accounts again!!)? The laptop uses Win 8.1 with all updates. Thanks.

  2. #2
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    Is Outlook up-to-date with service packs and patches?

    Have you tried turning the option off, shutting down Outlook, re-booting, and then turning the option back on?

    Joe

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    Thanks for the reply, Joe. Outlook is up to date with all patches and updates but I have not tried your suggestion. I will do so this afternoon and revert.

    Bryash

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    Joe,
    I did as you suggested but no luck - the deleted item is still in the Deleted Items folder. I am also not asked for confirmation of deletion - "Are you sure you want to delete items ..." Thanks for trying - any other suggestions?
    Bryash

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    WS Lounge VIP Browni's Avatar
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    Quote Originally Posted by bryash View Post
    I have to manually delete any deleted items before closing outlook.
    Are they deleted or just put into deleted items? There's a BIG difference.

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    Browni, I appreciate your trying to help but I don't think you read my post carefully. If Outlook won't delete on exit, surely the only place it could have deleted from is the Deleted Items folder? To clarify, I would 'delete' an email which would put it in the Deleted Items folder (the default action). So far I have no problem. The options for my Outlook are set to clear the Deleted Items folder on exit from Outlook. This doesn't happen and when I next go into Outlook the previously deleted emails are still in the Deleted Items folder.

  7. #7
    WS Lounge VIP Browni's Avatar
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    bryash,

    Here's a screenshot from my Office 2013 system.

    For the emails to be deleted on the server, they also need to be deleted in the deleted items folder...

    Screenshot (188).png

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    Quote Originally Posted by Browni View Post
    bryash,

    Here's a screenshot from my Office 2013 system.

    For the emails to be deleted on the server, they also need to be deleted in the deleted items folder...

    Screenshot (188).png
    It's not that option that is in play here. It's the option to empty the Deleted Items folder when exiting Outlook, available in File->Options->Advanced.

    @bryash

    It seems to me Outlook is simply ignoring that option. I don't know if a new profile will help, but you can always create a new profile and add just a single account to test. Outlook will let you choose the profile when you start it. If it solves the problem, they you know it's the profile, if not, then you can maybe try an Office repair.
    Rui
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    R4

  9. #9
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    Browni,
    I had not understood what you were saying but you haven't understood what I am saying either. I am NOT talking about deletion from the server - I never delete there - I am talking about deleting from the Deleted Items folder in Outlook. That's where I have to manually delete from instead of having it automatically done on exit from Outlook.
    Bryash

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