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  1. #1
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    How to undo decision to download email images?

    When you get an email with images, you get that nifty message in the header you can click on to get the Download Pictures option. But what if you change your mind? How do you undo or reverse that choice?

    We get receipts from gogoair.com when one of our users renews his in-flight Internet service. He selected Download Pictures. So did I to recreate the problem on my computer too. Now when he goes to print the email (Ctrl + P or File > Print) the print preview on the right hangs up. Nothing there, seemingly endless hourglass, and waiting to connect to printer. Doesn't matter what printer is used, though. It will sit in this hung state for 4-5 minutes. Seemingly frozen, though the program is still responding. It's just taking a long time to do what it is trying to do. Eventually, if you're patient enough, the preview appears and you can print the email. Similar with Quick Print. If you click Quick Print, you get an hourglass for a cursor and can't use your Outlook for several minutes while the email is background loading and sent to print. Happens in normal and safe mode.

    I'd like to try printing the email without the downloaded images. To go back to how it was before clicking the Download Pictures link. My guess is the email is trying to connect to a place that doesn't exist to fully load the email.

    The sender is not the junk e-mail safe sender list. We use something else to filter our spam; junk e-mail options are disabled. (I did test re-enabling them; made no difference.)

    How to do undo the choice to let email from a sender download images when they aren't on a white list or safe sender list? Or how do I get these emails to stop hanging?
    Daisy

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    You mention Outlook, but you've posted this in Non-Outlook.

    If Outlook, which version? (2003, 2007, 2010, 2013 etc.)

    Bruce

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    I'm sorry. I thought I was in the Outlook section. Could the thread be moved or would you rather I start over in the correct area?

    Outlook 2010 64bit on Windows 7 Pro 64bit workstations.
    Daisy

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    Super Moderator jwitalka's Avatar
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    Moved this thread to Microsoft Outlook.

  5. #5
    Super Moderator jwitalka's Avatar
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    This page will show you how to display your messages in text format without the pictures and will apply to all messages. You may want to go back to displaying pictures when you're done printing:
    http://www.addictivetips.com/microso...-outlook-2010/

    Jerry

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    Quote Originally Posted by jwitalka View Post
    This page will show you how to display your messages in text format without the pictures and will apply to all messages. You may want to go back to displaying pictures when you're done printing:
    http://www.addictivetips.com/microso...-outlook-2010/

    Jerry
    However, changing to text format renders the email worthless printed. The format/layout is important. Without it, it's just a bunch of links and unformatted text.
    Daisy

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    Super Moderator jwitalka's Avatar
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    Can you copy the parts you want and past them into Word and arrange as needed?

    Jerry

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    Quote Originally Posted by jwitalka View Post
    Can you copy the parts you want and past them into Word and arrange as needed?

    Jerry
    Doesn't make a difference. When I Ctrl+A and Ctrl+C the message then Ctrl+V to paste into a blank Word document, Word hangs/freezes just like Outlook did. Took 4-5 minutes to unhang/unfreeze and paste to appear.
    Daisy

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    Once the pictures are downloaded I know of no way to reverse the process.

    Have you tried opening the message and then editing it? You should be able to delete the pictures.

    You may to File | Options | Trust Center | Trust Center Settings (button) | Automatic Downloads to change the default action if the user has changed from the default.

    Joe

  10. #10
    5 Star Lounger Lugh's Avatar
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    Don't know if it's of any use, but under the "Actions" dropdown in the Move section of the ribbon, there are options to View in Browser and also Other Actions > View Source. Perhaps you could write code to get rid of all JPG, GIF and PNG references in the source, and then resave the message--could be tricky though as your default text editor gets called to view the source.

    Otherwise, afaik you're left with Joe's suggestion of manually editing the message--edit is also under that Actions dropdown.
    Last edited by Lugh; 2014-12-04 at 10:27. Reason: add 2nd para

  11. #11
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    Quote Originally Posted by ailios View Post
    When you get an email with images, you get that nifty message in the header you can click on to get the Download Pictures option. But what if you change your mind? How do you undo or reverse that choice?
    I may be oversimplifying here, but I believe your issue is with the built-in security feature of Outlook. The OPTION to automatically download images can be turned on/off in Outlook settings. I have Outlook 2003, but the option should be the same in your version. Go to TOOLS|OPTIONS|SECURITY tab and click on "Change Automatic Download Settings ..." button. The dialog gives several options for how/when images are downloaded.

    Dialog.jpg

    Outlook Express offers a similar, though simpler, ON/OFF option. Again, the options may vary in your version, but I'm sure you'll find what you want.

    I can't speak to the printing problems, but I suspect they are a consequence of the "auto download" option. Let us know if this helps. -RonR.

    UPDATE: I now see that Joe517 previously posted this advice. His instruction appears to be based on a newer version of Outlook (with ribbon) and should therefore be more exact. ~RonR
    Last edited by ruosChalet; 2014-12-12 at 23:29. Reason: Update

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