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  1. #1
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    Win 8.1 Reconfiguring Inoperable Hardware devices

    Hi,
    I have a Lenovo Edge 430 with Win 8.1

    We have loaded this query on the appropriate Lenovo forum with no response so far.

    Control Panel / Device Manager shows yellow on following items:

    Lenovo Settings - Power
    Device Status:
    Windows cannot start this hardware device because its configuration information
    (in the registry) is incomplete or damaged. (Code 19)

    Lenovo Settings - Camera Audio
    Device Status:
    Windows cannot start this hardware device because its configuration information
    (in the registry) is incomplete or damaged. (Code 19)

    Have tried to download new drivers but they are uptodate.

    How can this be fixed?

    Norton 360 says reconfigure device in system devices, but there appears to be no reconfigure option.

    Any assistance greatly appreciated.

    Peter Moran

  2. #2
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    I normally uninstall the device in Device Manager, then re-scan for new hardware and point it to the drivers I have.

    cheers, Paul

  3. #3
    Super Moderator bbearren's Avatar
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    Quote Originally Posted by Paul T View Post
    I normally uninstall the device in Device Manager, then re-scan for new hardware and point it to the drivers I have.
    It has been my experience that following the uninstall in Device Manager, a complete shutdown and power off (unplug power supply/remove battery on laptop) with a minute or two before powering back up has had good success with even stubborn hardware.
    Create a fresh drive image before making system changes, in case you need to start over!

    "The problem is not the problem. The problem is your attitude about the problem. Savvy?"—Captain Jack Sparrow "When you're troubleshooting, start with the simple and proceed to the complex."—M.O. Johns "Experience is what you get when you're looking for something else."—Sir Thomas Robert Deware.
    Unleash Windows

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    petermoran (2014-12-05),RolandJS (2014-12-02)

  5. #4
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    Hi,

    Thanks for the details.

    I seem to have the Lenovo Power Settings OK after using the Troubleshooting facility - at least the Driver indicates it is working ok! and the yellow on the System Devices entry has disappeared.

    However I uninstalled the Lenovo Camera Audio and it seems to have disappeared!

    I am not sure how to re-scan for new hardware, which I assume includes hardware without drivers.

    I have used Skype and audio is fine there. Maybe there was an additional driver for the Lenovo Camera.

    Thanks again.

    Peter Moran

  6. #5
    WS Lounge VIP Coochin's Avatar
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    Quote Originally Posted by petermoran View Post
    ...Maybe there was an additional driver for the Lenovo Camera...
    Look up your Lenovo's model number on the Lenovo Support website. You'll need to download and install the driver & software for your webcam.
    Computer Consultant/Technician since 1998 (first PC was Atari 1040STE in 1988).
    Most common computing error is EBKAC: Error Between Keyboard And Chairback
    AMD FX8120 (8-core @ 3.1GHz) CPU, Gigabyte GA-990FXA-D3 motherboard, 8GB (2x4GB) DDR3 1866MHz RAM, ATI-AMD Radeon HD6770 PCI-E VGA, 480GB Kingston SSD, 2TB Seagate SATA3.0 HDD, ASUS DVD/RW.

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  8. #6
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    The easiest way to scan for new hardware is to reboot. Windows always checks to see if something has changed.

    cheers, Paul

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  10. #7
    Super Moderator jwitalka's Avatar
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    Actually, the easiest way to scan for hardware changes is to open Device Manager, right click on your computer name and left click on "Scan for Hardware Changes"

    Jerry

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  12. #8
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    Hi All,

    Thanks for the input and assistance.

    A few things for me to work on.

    Back to work and hopefully some success.

    Thanks again.

    Peter Moran

  13. #9
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    Start > Shutdown > Restart is much easier than Start > Control Panel > System > Device Manager, right click etc.

    cheers, Paul

  14. #10
    Super Moderator jwitalka's Avatar
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    Quote Originally Posted by Paul T View Post
    Start > Shutdown > Restart is much easier than Start > Control Panel > System > Device Manager, right click etc.

    cheers, Paul
    Clickwise yes, timewise no. There are also shorter ways to get to Device Manager. Reboot seems a little more drastic to me just to get a device rescan. But use whatever you are more comfortable with.

    Jerry

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