I upgraded to a new Win2K computer and installed my Office 2K program. Unfortunately a virus got in (gone.scr). Norton quaranteed the virus and I removed it, however ther are now access problems with WORD. The following error message is generated when opening WORD - "winword.exe has generated errors and will be closed by windows. You will need to restart the program.
An error log is being generated."
The log indicates the error is a - "Exception number: c0000005 (access violation)"
All of the other office functions are working properly (Excel, Outlook, Access etc.) and I am able to access WINWORD and open Word Documents, however WORD is not cooperating.
This has got me stumped. Norton says there is no residual to Gone left in the machine and that everything is copacetic, however WORD is not cooperating. I assume that the virus corrupted something, however nothing shows up. I'm stymied! Help